Scanning Problems
Condition | Suggested solutions |
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The scanner does not work. | • Make sure that you place the document to be scanned |
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| face down on the document glass. |
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| • There may not be enough available memory to hold |
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| the document you want to scan. Try the Prescan |
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| function to see if that works. Try lowering the scan |
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| resolution rate. |
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| • Check that the USB or parallel cable is connected |
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| properly. |
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| • Make sure that the USB or parallel cable is not |
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| defective. Switch the cable with a known good cable. |
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| If necessary, replace the cable. |
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| • If you are using a parallel cable, ensure that it is |
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| compliant with the IEEE 1284 standard. |
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| • Check that the scanner is configured correctly. Check |
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| scan setting in the SmarThru Configuration or the |
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| application you want to use to make certain that the |
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| scanner job is being sent to the correct port, for |
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| example, LPT1. |
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The unit scans very slowly. | • Check if the machine is printing received data. Scan |
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| the document after the current job is completed. |
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| • Graphics are scanned more slowly than text. |
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| • Communication speed becomes slow in scan mode |
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| because of the large amount of memory required to |
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| analyze and reproduce the scanned image. Set your |
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| computer to the ECP printer mode through BIOS |
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| setting. It will help to increase the speed. For details |
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| about how to set BIOS, refer to your computer user’s |
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| guide. |
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Message appears on your | • There may be a copying or printing job in progress. |
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computer screen: | When the current job is complete, try the job again. |
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• “Device can't be set to the | • The selected port is currently being used. Restart your |
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H/W mode you want.” | computer and try again. |
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• “Port is being used by | • The printer cable may be improperly connected or the |
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another program.” | power may be off. You must use a USB 1.1 compliant |
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• “Port is Disabled.” | cable or a parallel cable that supports |
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directional communications. |
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• “Scanner is busy receiving |
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• The scanner driver is not installed or an operating |
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or printing data. When the |
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environment is not set up properly. |
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current job is completed, |
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• Ensure that port is properly connected and power is |
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try again.” | 8 | ||
• “Invalid handle.” | on, and then restart your computer. | ||
• Do not use the parallel and the USB cables at the | |||
• “Scanning has failed.” | |||
| same time. |
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