Common Linux Problems
Problem |
| Possible Cause and Solution | |
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The machine doesn't print | • Check if the printer driver is installed in your system. | ||
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| Open MFP configurator and switch to the Printers tab in | |
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| Printers configuration window to look at the list of | |
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| available printers. Make sure that your machine is | |
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| displayed on the list. If not, please, invoke Add new | |
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| printer wizard to set up your device. | |
| • | Check if the printer is started. Open Printers | |
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| configuration and select your machine on the printers list. | |
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| Look at the description in the Selected printer pane. If its | |
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| status contains "(stopped)" string, please, press the Start | |
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| button. After that normal operation of the printer should | |
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| be restored. The "stopped" status might be activated | |
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| when some problems in printing occurred. For instance, | |
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| this could be an attempt to print document when MFP | |
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| port is claimed by a scanning application. | |
| • Check if the MFP port is not busy. Since functional | ||
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| components of MFP (printer and scanner) share the same | |
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| I/O interface (MFP port), the situation of simultaneous | |
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| access of different "consumer" application to the same | |
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| MFP port is possible. To avoid possible conflicts, only one | |
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| of them at a time is allowed to gain control over the | |
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| device. The other "consumer" will encounter "device | |
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| busy" response. You should open MFP ports configuration | |
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| and select the port assigned to your printer. In the | |
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| Selected port pane you can see if the port is occupied by | |
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| some other application. If this is the case, you should | |
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| wait for completion of the current job or should press | |
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| Release port button, if you are sure that the present | |
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| owner is not functioning properly. | |
| • Check if your application has special print option such as | ||
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| parameter then remove it to print properly. For Gimp | |
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| command line parameter in the command item. | |
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The machine does not | • | Check if your machine is attached to your computer. | |
appear on the scanners list | |||
| Make sure that it is connected properly via the USB port | ||
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| and is turned on. | |
| • Check if the scanner driver for you machine is installed in | ||
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| your system. Open MFP Configurator, switch to Scanners | |
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| configuration, then press Drivers. Make sure that driver | |
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| with a name corresponding to your machine's name is | |
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| listed in the window. | |
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