Problem

Cause

Solution

 

 

 

Problems with feeding

The paper has ragged edges.

Use high-quality paper that is made for

 

 

laser printers.

 

 

 

 

The paper varies from side-to-side.

Turn the paper over.

 

 

 

 

The paper is too moist, too rough, too

● Try another kind of paper, between

 

heavy or too smooth, has the wrong grain

100 and 250 Sheffield, 4 to 6%

 

direction, or is of short-grain construction

moisture content.

 

or it is embossed or from a faulty paper

● Use long-grain paper.

 

lot.

 

 

 

Print is skewed or misaligned on the

The media guides might be incorrectly

Remove all media from the input tray,

page.

adjusted.

straighten the stack, and then load the

 

 

media in the input tray again. Adjust the

 

 

media guides to the width and length of

 

 

the media that you are using and try

 

 

printing again.

 

 

NOTE: When scanning or copying

 

 

from the document feeder the image

 

 

might be skewed by up to 2.1 mm (0.08

 

 

in) for letter, 2.9 mm (0.11 in) for A4, or

 

 

3.5 mm (0.16 in) for legal sized paper

 

 

which is considered normal

 

 

performance. If the skew on the output is

 

 

larger than this, adjust the media guides

 

 

until they are snug against the media.

 

 

 

 

The scanner might require a calibration.

Perform a tray alignment, and then

 

 

calibrate the scanner.

 

 

● Perform a tray alignment by

 

 

opening the Administration menu at

 

 

the device control panel. On the

 

 

Print Quality submenu, touch Set

 

 

Registration. Choose a tray under

 

 

Source and then run a test page.

 

 

For more information, see Print

 

 

Quality menu on page 43.

 

 

● See Calibrate the scanner

 

 

on page 144 for information about

 

 

calibrating the scanner.

 

 

 

More than one sheet feeds at one time.

The media tray might be overloaded.

Remove some of the media from the tray.

 

 

See Load media on page 66.

 

 

 

 

The media might be wrinkled, folded, or

Verify that the media is not wrinkled,

 

damaged.

folded, or damaged. Try printing on

 

 

media from a new or different package.

 

 

 

192 Chapter 11 Problem solving

ENWW