⇒ Help on the Printing, Driver Properties, Head | Toshiba B-SX600

12. TROUBLESHOOTING

Error messages	Possible causes	Solutions
Page Info. Error	Page information command error	Printing possibly failed or was
		suspended before it was completed.
		Open the “print” dialog box. Delete all
		suspended print data. Hold down the
		[Cancel] key on the Operation Panel until
		the Data LED goes out.
		After that, press the [Pause] key.
		Ensure that “Ready” appears on the
		Operation Panel.	Perform printing
		again.
		⇒ [Help] on the Printing
		Preferences page in the Printer
		Driver Properties

Action Info.Error	Operation information command	Reboot both your computer and the
	error	printer.

Image Info.Error	Image information command
	error

Unable to respond	No response can be returned to	If no status is required to be obtained
	your host computer.	from the printer, uncheck the “Obtain
		printer information” checkbox on the
		“Device Settings” tab in the printer driver.
		In addition, if no error messages are
		required to be displayed on your
		computer, uncheck the “Get error
		message” checkbox on the “Device
		Settings” tab in the printer driver.
Overheated thermal	The thermal head is overheated.	Wait for a while.	The printer restarts
head		printing automatically as soon as the
		thermal head is cooled down.

■Warning messages and solutions

Warning messages	Possible causes	Solutions
Bad thermal head	There is a broken element in the	It is recommended to replace the thermal
	thermal head.	head.

Paper near end	The printer nearly runs of the	Get ready to replenish the media.
	media.

Checking head unit	The thermal head is being	Wait for a while.
	checked.

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Toshiba B-SX600 Error messages Possible causes Solutions Info. Error, ⇒ Help on the Printing, Driver Properties, Head

Contents

SX600 Series Vorsicht CE Compliance for EU only Meanings of Each Symbol Safety Summary Precautions Table of Contents Test Print Specifications Introduction Product Overview CD-ROM Accessories Front View Part Names and Functions AC Power Inlet Fanfold Paper Slot USB Interface ConnectorRear View Model with a USB interface Ventilation Slot Rear View Model with a LAN interface LAN Interface Connector Media End Sensor Reflective Media Sensor Media Holder InteriorMedia Roll Damper Platen Media Roll Guide Media Guide Print Head Upper Unit Handle Ribbon Tensioner Upper Unit Unlock Lever Upper Unit Operation Panel Cancel keyMenu key Cut position Cutter Unit Precautions when using the Cutter Unit Part names Peel-off Unit Supplemental Remarks Precautions when using the Peel-off Unit Precautions Printer SetupRemoving the Protective Materials Printer Setup Printer Setup 40 C Installation Location Example of US Type Connecting the Power Cord Connecting the Printer with a USB Interface to Your Computer Connecting the Printer with a LAN Interface to Your Computer Strip mode Cut mode Supply SpecificationsMedia and Ribbon Die-cut label Notched media Label with black marks Guaranteed Print Area Storage of Media and Ribbons When you purchase media and ribbonsUnacceptable Media and Ribbons Preprinted Media Media and Ribbon Loading the Ribbon Precaution Release button Gently squeeze the metal. plate Precautions Loading the Media How to Load the Media Loading the Media Low Supplemental Remarks Please read .1 How to Load the Media first How to Load the Media for the Model with the Peel-off Unit Precautions Loading the Media Loading the Media How to Load a Narrow Label Stock How to Reload the Media when the Upper Unit is Lifted How to Load Fanfold Paper Print Test from Printer Driver Printing from Your Computer Printing from Your Computer Printing from Your Computer Precautions when Using the Model with a LAN Interface Printing from Your Computer Fixed Length feed mode Media Feed ModeStrict feed mode Easy feed mode Printer Operation Printer Operation Tear-off Alignment is performed Alignment Alignment when Precise print mode is selected Alignment when Paper saving mode is selected Media Calibration Alignment when Fixed Length feed mode is selected How to perform a media calibration Printer Operation Printer Operation Operation Panel Operation Panel Messages Displayed on the Operation Panel Display when Pause is shown Display when Printing is shown Display in Low Power Mode Error messages in the event of End of paper Operation Operational procedures Printer Operation using the Operation Panel→ See .4 Menu Options Information Menu Options Trip Title Description Clear Trip Meter menu Reprint Error Page menuTest print menu Conditions Low Power min Beep Volume How to Cancel a Print Job Operation Panel Test Print How to Perform a Print TestPrint Test Pattern Removing Jammed Media from the Cutter Unit Removing Jammed Media Removing Jammed Media from the Peel-off Unit Daily Maintenance Cleaning the Media Sensor Cleaning the Platen Cleaning the Ribbon Guide Bar Cleaning the Ribbon Separation Plate Cleaning the Print Head Cleaning the Peel-off Unit Problems at Start-up of the Printer TroubleshootingProblems while Printing Printing does not start ⇒8.5 How to Cancel a Print Job ⇒2.4 or 2.5 Connecting the Printer to YourComputer ⇒ 3.7 Unacceptable Media and Ribbons Blank page label is ejected ⇒ 11.3 Cleaning the Ribbon Separation PlateLoaded ribbon is torn or ejected with the media An entire or a part of printout is light Print FailurePrinted text is blurred Printouts have streaky smudges or fine lines ⇒ 2.2 Installation Location Print position gradually misaligns ⇒ 7.1 Media Feed Mode⇒ 7.4 Media Calibration ⇒ Help on the Printing Preferences ⇒ 8.5 How to Cancel a Print Job ⇒ 2.5 Connecting the Printer to Your Computer Problems in the Network Model with a LAN Interface Error messages and remedial measures ⇒ 1.5.2 Precaution when using the Peel-off Unit How to Load the Media⇒ 1.4.2 Precautions when using the Cutter Unit Peeling failed Action Info.Error Error messages Possible causes Solutions Info. ErrorImage Info.Error Possible causes Solutions Bad thermal head How can I use the printer with the covers left open? Frequently Asked Questions FAQCan I use an ink ribbon narrower than a label? Ribbon is torn apart during printing. What should I do? Peeling failure occurs more frequently than before Frequently Asked Questions FAQ Remarks Standard model Specifications SpecificationsPrinter Model with a USB Interface Http Printer Model with a LAN Interface Snmp Simple Network Management Protocol Specifications Cutter Unit When purchasing the power cord Power CordPage EO1-33085