Printouts have streaky smudges or fine lines | Toshiba B-SX600

12. TROUBLESHOOTING

■White streaks appear on printout irregularly or the ribbon is wrinkled.

Possible causes			Solutions / Reference
The print tone is too high.		Check the print tone. If it is too high, decrease it.
		⇒ [Help] on the Printing Preferences page in the
			Printer Driver Properties

The Platen is dirty.		Clean the Platen.
		⇒ 11.2 Cleaning the Platen

The ribbon is not loaded		Load the ribbon properly.
properly.		⇒ 4. LOADING THE RIBBON
		⇒ 4. LOADING THE RIBBON
		Check the following points.
		•	If the ribbon is wrinkled, remove wrinkles and reload
			the ribbon.
		•	The ribbon inner core diameter is between 25.4 mm
			and 26.4 mm.
		•	The ribbon is wound around the Ribbon Shaft (Take-up
			side) evenly.
		•	The ribbon is wider than the loaded media.
The printer is not installed in an		Check the temperatures and humidity in the installation
appropriate operating		location of the printer.
environment.		⇒ 2.2 Installation Location
		⇒ 2.2 Installation Location

The media is not loaded		Adjust the Media Guide position so that they fit the media.
properly.		•	If there is clearance between the Media Guide and the
			media, the media cannot be fed straight. As a result,
			white streaks appear on printouts.
The Print Head pressure is too		Increase the Print Head pressure.
low.		⇒ Step 10 in Section 5.1 How to Load the Media
		⇒ Step 10 in Section 5.1 How to Load the Media

■Printouts have streaky smudges or fine lines.

Possible causes			Solutions / Reference
The Print Head is not clean.	Clean the Print Head.
		⇒ 11.5	Clearing the Print Head

The Ribbon Separation Plate is		Clean the Ribbon Separation Plate.
dirty.		⇒ 11.3	Cleaning the Ribbon Separation Plate
		⇒ 11.3	Cleaning the Ribbon Separation Plate

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Toshiba B-SX600 manual Printouts have streaky smudges or fine lines, ⇒ 2.2 Installation Location

Contents

SX600 Series Vorsicht CE Compliance for EU only Meanings of Each Symbol Safety Summary Precautions Table of Contents Test Print Specifications Introduction Product Overview CD-ROM Accessories Front View Part Names and Functions Ventilation Slot USB Interface ConnectorAC Power Inlet Fanfold Paper Slot Rear View Model with a USB interface Rear View Model with a LAN interface LAN Interface Connector Media Guide Print Head InteriorMedia End Sensor Reflective Media Sensor Media Holder Media Roll Damper Platen Media Roll Guide Upper Unit Handle Ribbon Tensioner Upper Unit Unlock Lever Upper Unit Operation Panel Cancel keyMenu key Cut position Cutter Unit Precautions when using the Cutter Unit Part names Peel-off Unit Supplemental Remarks Precautions when using the Peel-off Unit Precautions Printer SetupRemoving the Protective Materials Printer Setup Printer Setup 40 C Installation Location Example of US Type Connecting the Power Cord Connecting the Printer with a USB Interface to Your Computer Connecting the Printer with a LAN Interface to Your Computer Strip mode Cut mode Supply SpecificationsMedia and Ribbon Die-cut label Notched media Label with black marks Guaranteed Print Area Preprinted Media When you purchase media and ribbonsStorage of Media and Ribbons Unacceptable Media and Ribbons Media and Ribbon Loading the Ribbon Precaution Release button Gently squeeze the metal. plate Precautions Loading the Media How to Load the Media Loading the Media Low Supplemental Remarks Please read .1 How to Load the Media first How to Load the Media for the Model with the Peel-off Unit Precautions Loading the Media Loading the Media How to Load a Narrow Label Stock How to Reload the Media when the Upper Unit is Lifted How to Load Fanfold Paper Print Test from Printer Driver Printing from Your Computer Printing from Your Computer Printing from Your Computer Precautions when Using the Model with a LAN Interface Printing from Your Computer Easy feed mode Media Feed ModeFixed Length feed mode Strict feed mode Printer Operation Printer Operation Tear-off Alignment is performed Alignment Alignment when Precise print mode is selected Alignment when Paper saving mode is selected Media Calibration Alignment when Fixed Length feed mode is selected How to perform a media calibration Printer Operation Printer Operation Operation Panel Operation Panel Messages Displayed on the Operation Panel Display when Pause is shown Display when Printing is shown Display in Low Power Mode Error messages in the event of End of paper Operation Operational procedures Printer Operation using the Operation Panel→ See .4 Menu Options Information Menu Options Trip Title Description Clear Trip Meter menu Reprint Error Page menuTest print menu Conditions Low Power min Beep Volume How to Cancel a Print Job Operation Panel Test Print How to Perform a Print TestPrint Test Pattern Removing Jammed Media from the Cutter Unit Removing Jammed Media Removing Jammed Media from the Peel-off Unit Daily Maintenance Cleaning the Media Sensor Cleaning the Platen Cleaning the Ribbon Guide Bar Cleaning the Ribbon Separation Plate Cleaning the Print Head Cleaning the Peel-off Unit Printing does not start TroubleshootingProblems at Start-up of the Printer Problems while Printing ⇒ 3.7 Unacceptable Media and Ribbons ⇒2.4 or 2.5 Connecting the Printer to Your⇒8.5 How to Cancel a Print Job Computer Blank page label is ejected ⇒ 11.3 Cleaning the Ribbon Separation PlateLoaded ribbon is torn or ejected with the media An entire or a part of printout is light Print FailurePrinted text is blurred Printouts have streaky smudges or fine lines ⇒ 2.2 Installation Location Print position gradually misaligns ⇒ 7.1 Media Feed Mode⇒ 7.4 Media Calibration ⇒ Help on the Printing Preferences ⇒ 8.5 How to Cancel a Print Job ⇒ 2.5 Connecting the Printer to Your Computer Problems in the Network Model with a LAN Interface Error messages and remedial measures Peeling failed How to Load the Media⇒ 1.5.2 Precaution when using the Peel-off Unit ⇒ 1.4.2 Precautions when using the Cutter Unit Possible causes Solutions Bad thermal head Error messages Possible causes Solutions Info. ErrorAction Info.Error Image Info.Error How can I use the printer with the covers left open? Frequently Asked Questions FAQCan I use an ink ribbon narrower than a label? Ribbon is torn apart during printing. What should I do? Peeling failure occurs more frequently than before Frequently Asked Questions FAQ Remarks Standard model Specifications SpecificationsPrinter Model with a USB Interface Http Printer Model with a LAN Interface Snmp Simple Network Management Protocol Specifications Cutter Unit When purchasing the power cord Power CordPage EO1-33085