Error messages and remedial measures | Toshiba B-SX600 manual

		12. TROUBLESHOOTING

	Possible causes	Solutions / Reference
	The printer is not on the same	Check that the printer is on the same network segment as
	network segment as your	your computer on which the Quick Setup or Printserver
	computer.	Version Up Tool utility runs.

12.5 Solutions If an Error Message Appears on the Operation Panel

■Error messages and remedial measures

Error messages	Possible causes	Solutions
Paper feed error	A media jam has occurred.	Clear a media jam, and load the media
		properly.
		⇒ 10. REMOVING JAMMED MEDIA

	The loaded media has not	Check the printer driver settings. If any
	been fed properly.	wrong settings are found, correct them.
		⇒ [Help] on the Printing Preferences
		page in the Printer Driver Properties
		Check the following points.
		•The media size is specified correctly.
		•The print area is specified correctly.
End of Paper	The printer has run out of	Load new media.
	the media.	⇒ 5. LOADING THE MEDIA
		⇒ 5. LOADING THE MEDIA

Side cover open	The Side Cover is opened.	Close the Side Cover completely.

Head unit lifted	The Upper Unit is lifted.	Push the Upper Unit downward by the Upper
		Unit Handle, and lock it completely.

Paper info conflict	The media calibration has	Try the media calibration again.
	failed.	⇒ 7.4 Media Calibration
		⇒ 7.4 Media Calibration
		Check the following points.
		•An appropriate media sensor is selected.
		•An appropriate length is selected for a
		print area.
No ribbon required	Thermal paper is selected,	• Remove the ribbon when direct thermal
	but a ribbon is loaded.	media is used.
		• To perform thermal transfer printing, check
		that thermal paper is not selected for “Media
		and ink type” in the printer driver.
		⇒ [Help] on the Printing Preferences
		page in the Printer Driver Properties

Front cover open	The Front Cover is opened.	Close the Front Cover completely.
Ribbon error	The printer has run out of	Load a new ribbon.
Set a new ribbon.	the ribbon.	⇒ 4. LOADING THE RIBBON
		⇒ 4. LOADING THE RIBBON

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Toshiba B-SX600 manual Error messages and remedial measures

Contents

SX600 Series Vorsicht CE Compliance for EU only Meanings of Each Symbol Safety Summary Precautions Table of Contents Test Print Specifications Introduction Product Overview CD-ROM Accessories Front View Part Names and Functions Ventilation Slot USB Interface ConnectorAC Power Inlet Fanfold Paper Slot Rear View Model with a USB interface Rear View Model with a LAN interface LAN Interface Connector Media Guide Print Head InteriorMedia End Sensor Reflective Media Sensor Media Holder Media Roll Damper Platen Media Roll Guide Upper Unit Handle Ribbon Tensioner Upper Unit Unlock Lever Upper Unit Menu key Cancel keyOperation Panel Cut position Cutter Unit Precautions when using the Cutter Unit Part names Peel-off Unit Supplemental Remarks Precautions when using the Peel-off Unit Removing the Protective Materials Printer SetupPrecautions Printer Setup Printer Setup 40 C Installation Location Example of US Type Connecting the Power Cord Connecting the Printer with a USB Interface to Your Computer Connecting the Printer with a LAN Interface to Your Computer Media and Ribbon Supply SpecificationsStrip mode Cut mode Die-cut label Notched media Label with black marks Guaranteed Print Area Preprinted Media When you purchase media and ribbonsStorage of Media and Ribbons Unacceptable Media and Ribbons Media and Ribbon Loading the Ribbon Precaution Release button Gently squeeze the metal. plate Precautions Loading the Media How to Load the Media Loading the Media Low Supplemental Remarks Please read .1 How to Load the Media first How to Load the Media for the Model with the Peel-off Unit Precautions Loading the Media Loading the Media How to Load a Narrow Label Stock How to Reload the Media when the Upper Unit is Lifted How to Load Fanfold Paper Print Test from Printer Driver Printing from Your Computer Printing from Your Computer Printing from Your Computer Precautions when Using the Model with a LAN Interface Printing from Your Computer Easy feed mode Media Feed ModeFixed Length feed mode Strict feed mode Printer Operation Printer Operation Tear-off Alignment is performed Alignment Alignment when Precise print mode is selected Alignment when Paper saving mode is selected Media Calibration Alignment when Fixed Length feed mode is selected How to perform a media calibration Printer Operation Printer Operation Operation Panel Operation Panel Messages Displayed on the Operation Panel Display when Pause is shown Display when Printing is shown Display in Low Power Mode Error messages in the event of End of paper → See .4 Menu Options Printer Operation using the Operation PanelOperation Operational procedures Information Menu Options Trip Title Description Test print menu Reprint Error Page menuClear Trip Meter menu Conditions Low Power min Beep Volume How to Cancel a Print Job Operation Panel Print Test Pattern How to Perform a Print TestTest Print Removing Jammed Media from the Cutter Unit Removing Jammed Media Removing Jammed Media from the Peel-off Unit Daily Maintenance Cleaning the Media Sensor Cleaning the Platen Cleaning the Ribbon Guide Bar Cleaning the Ribbon Separation Plate Cleaning the Print Head Cleaning the Peel-off Unit Printing does not start TroubleshootingProblems at Start-up of the Printer Problems while Printing ⇒ 3.7 Unacceptable Media and Ribbons ⇒2.4 or 2.5 Connecting the Printer to Your⇒8.5 How to Cancel a Print Job Computer Loaded ribbon is torn or ejected with the media ⇒ 11.3 Cleaning the Ribbon Separation PlateBlank page label is ejected Printed text is blurred Print FailureAn entire or a part of printout is light Printouts have streaky smudges or fine lines ⇒ 2.2 Installation Location ⇒ 7.4 Media Calibration ⇒ 7.1 Media Feed ModePrint position gradually misaligns ⇒ Help on the Printing Preferences ⇒ 8.5 How to Cancel a Print Job ⇒ 2.5 Connecting the Printer to Your Computer Problems in the Network Model with a LAN Interface Error messages and remedial measures Peeling failed How to Load the Media⇒ 1.5.2 Precaution when using the Peel-off Unit ⇒ 1.4.2 Precautions when using the Cutter Unit Possible causes Solutions Bad thermal head Error messages Possible causes Solutions Info. ErrorAction Info.Error Image Info.Error Can I use an ink ribbon narrower than a label? Frequently Asked Questions FAQHow can I use the printer with the covers left open? Ribbon is torn apart during printing. What should I do? Peeling failure occurs more frequently than before Frequently Asked Questions FAQ Remarks Standard model Printer Model with a USB Interface SpecificationsSpecifications Http Printer Model with a LAN Interface Snmp Simple Network Management Protocol Specifications Cutter Unit When purchasing the power cord Power CordPage EO1-33085