⇒ 2.5 Connecting the Printer to Your Computer | Toshiba B-SX600

12. TROUBLESHOOTING

12.4 Problems in the Network (Model with a LAN Interface)

■The setting screen of the print server cannot be opened from a web browser.

Possible causes			Solutions / Reference
The LAN cable is not			Connect the LAN cable into the printer completely.
connected to the printer			⇒ 2.5 Connecting the Printer to Your Computer
properly.			⇒ 2.5 Connecting the Printer to Your Computer
properly.
The network settings on the			Please refer to the “MPS1” contained in the supplied
print server are not made			CD-ROM for further information regarding the network
properly.			settings on the print server.
The IP address assigned to the		• Check that the IP address assigned to the print server is
print server conflict with			correct.
another network device.			• If this problem recurs, please contact a network
			administrator.
The IP address assigned to the			Check that the IP address assigned to the print server is
print server is not used for			used for access.
access.
(When DHCP/BOOTP is used,)			Please contact a network administrator.
the DHCP or BOOTP server
settings are not made correctly.

■The printer cannot be detected from the Quick Setup or Printserver Version Up Tool utilities.

Possible causes			Solutions / Reference
The LAN cable is not			• Connect a LAN cable into the printer completely.
connected to the printer			⇒ 2.5 Connecting the Printer to Your Computer
properly.			⇒ 2.5 Connecting the Printer to Your Computer
properly.			• Check that the LAN cable is also connected into a
			• Check that the LAN cable is also connected into a
			network device (i.e. a hub) properly.
The network settings on the			Please refer to the “MPS1” contained in the supplied
print server are not made			CD-ROM for further information regarding the network
properly.			settings on the print server.
The IP address assigned to the		• Check that the IP address assigned to the print server is
print server conflict with			correct.
another network device.			• If this problem recurs, please contact a network
			administrator.
The IP address assigned to the			Check that the IP address assigned to the print server is
print server is not used for			used for access.
access.
(When DHCP/BOOTP is used,)			Please contact a network administrator.
the DHCP or BOOTP server
settings are not correct.
Antivirus or firewall software			Exit from the firewall software installed on your computer.
installed on your computer			Run the Quick Setup or Printserver Version Up Tool utility.
interrupts communications.			If this remedial measure allows the printer to be detected,
			the antivirus or firewall software installed on your computer
			may interrupt communications. In this case, enter the
			Quick Setup or Printserver Version Up Tool utility in the
			exceptional list of the antivirus or firewall software.
			Please refer to relevant manuals of the antivirus or firewall
			software for the exceptional list settings.

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Toshiba B-SX600 manual Problems in the Network Model with a LAN Interface, ⇒ 2.5 Connecting the Printer to Your Computer

Contents

SX600 Series CE Compliance for EU only Vorsicht Safety Summary Meanings of Each Symbol Precautions Table of Contents Test Print Specifications Product Overview Introduction Accessories CD-ROM Part Names and Functions Front View Rear View Model with a USB interface USB Interface ConnectorAC Power Inlet Fanfold Paper Slot Ventilation Slot LAN Interface Connector Rear View Model with a LAN interface Media Roll Damper Platen Media Roll Guide InteriorMedia End Sensor Reflective Media Sensor Media Holder Media Guide Print Head Upper Unit Upper Unit Handle Ribbon Tensioner Upper Unit Unlock Lever Operation Panel Cancel keyMenu key Cutter Unit Cut position Precautions when using the Cutter Unit Peel-off Unit Part names Precautions when using the Peel-off Unit Supplemental Remarks Precautions Printer SetupRemoving the Protective Materials Printer Setup Printer Setup Installation Location 40 C Connecting the Power Cord Example of US Type Connecting the Printer with a USB Interface to Your Computer Connecting the Printer with a LAN Interface to Your Computer Strip mode Cut mode Supply SpecificationsMedia and Ribbon Die-cut label Notched media Label with black marks Guaranteed Print Area Unacceptable Media and Ribbons When you purchase media and ribbonsStorage of Media and Ribbons Preprinted Media Media and Ribbon Precaution Loading the Ribbon Release button Gently squeeze the metal. plate Precautions How to Load the Media Loading the Media Loading the Media Low Supplemental Remarks How to Load the Media for the Model with the Peel-off Unit Please read .1 How to Load the Media first Precautions Loading the Media Loading the Media How to Load a Narrow Label Stock How to Reload the Media when the Upper Unit is Lifted How to Load Fanfold Paper Printing from Your Computer Print Test from Printer Driver Printing from Your Computer Printing from Your Computer Precautions when Using the Model with a LAN Interface Printing from Your Computer Strict feed mode Media Feed ModeFixed Length feed mode Easy feed mode Printer Operation Printer Operation Tear-off Alignment Alignment is performed Alignment when Precise print mode is selected Alignment when Paper saving mode is selected Alignment when Fixed Length feed mode is selected Media Calibration How to perform a media calibration Printer Operation Printer Operation Operation Panel Operation Panel Messages Displayed on the Operation Panel Display when Pause is shown Display when Printing is shown Error messages in the event of End of paper Display in Low Power Mode Operation Operational procedures Printer Operation using the Operation Panel→ See .4 Menu Options Menu Options Information Title Description Trip Clear Trip Meter menu Reprint Error Page menuTest print menu Low Power min Conditions Beep Volume How to Cancel a Print Job Operation Panel Test Print How to Perform a Print TestPrint Test Pattern Removing Jammed Media Removing Jammed Media from the Cutter Unit Removing Jammed Media from the Peel-off Unit Daily Maintenance Cleaning the Media Sensor Cleaning the Platen Cleaning the Ribbon Separation Plate Cleaning the Ribbon Guide Bar Cleaning the Print Head Cleaning the Peel-off Unit Problems while Printing TroubleshootingProblems at Start-up of the Printer Printing does not start Computer ⇒2.4 or 2.5 Connecting the Printer to Your⇒8.5 How to Cancel a Print Job ⇒ 3.7 Unacceptable Media and Ribbons Blank page label is ejected ⇒ 11.3 Cleaning the Ribbon Separation PlateLoaded ribbon is torn or ejected with the media An entire or a part of printout is light Print FailurePrinted text is blurred ⇒ 2.2 Installation Location Printouts have streaky smudges or fine lines Print position gradually misaligns ⇒ 7.1 Media Feed Mode⇒ 7.4 Media Calibration ⇒ 8.5 How to Cancel a Print Job ⇒ Help on the Printing Preferences Problems in the Network Model with a LAN Interface ⇒ 2.5 Connecting the Printer to Your Computer Error messages and remedial measures ⇒ 1.4.2 Precautions when using the Cutter Unit How to Load the Media⇒ 1.5.2 Precaution when using the Peel-off Unit Peeling failed Image Info.Error Error messages Possible causes Solutions Info. ErrorAction Info.Error Possible causes Solutions Bad thermal head How can I use the printer with the covers left open? Frequently Asked Questions FAQCan I use an ink ribbon narrower than a label? Ribbon is torn apart during printing. What should I do? Peeling failure occurs more frequently than before Frequently Asked Questions FAQ Standard model Remarks Specifications SpecificationsPrinter Model with a USB Interface Printer Model with a LAN Interface Http Snmp Simple Network Management Protocol Specifications Cutter Unit Power Cord When purchasing the power cordPage EO1-33085