Toshiba B-SX600 Blank page label is ejected, Loaded ribbon is torn or ejected with the media

12. TROUBLESHOOTING

■A blank page (label) is ejected.

Possible causes			Solutions / Reference
The print tone is too low.			Check the print tone. If it is too low, increase it.
			⇒ [Help] on the Printing Preferences page in the
			Printer Driver Properties
The print surface of the loaded			Load the media correctly.
media faces down.			⇒ 5. LOADING THE MEDIA
The ink side of the loaded			Load the ribbon correctly.
ribbon faces inside.			⇒ 4. LOADING THE RIBBON
Thermal	transfer	media	Check if the thermal transfer media is loaded with
(normal	media) is	loaded	“THERMAL PAPER” selected.
without loading a ribbon.			⇒ 5. LOADING THE MEDIA
The ribbon is not loaded			Check that the ribbon is loaded when the thermal transfer
properly.			printing is performed.
			⇒ 4. LOADING THE RIBBON

■The loaded ribbon is torn or ejected with the media.

Possible causes		Solutions / Reference
The loaded ribbon is not		Check that the loaded ribbon is Toshiba TEC-approved or
Toshiba TEC-approved or		recommended.
recommended.		⇒ 3. MEDIA AND RIBBON
The print tone is too high.		Check the print tone. If it is too high, decrease it.
		⇒ [Help] on the Printing Preferences page in the
		Printer Driver Properties
The ribbon is not loaded		Load the ribbon properly.
properly.		⇒ 4. LOADING THE RIBBON
The loaded ribbon is slack.	Turn the knob of the Ribbon Take-up Shaft. Take up any
		slack in the ribbon.
		⇒ 4. LOADING THE RIBBON
The Ribbon Strip Plate is dirty.		Clean the Ribbon Strip Plate.
		⇒ 11.3 Cleaning the Ribbon Separation Plate

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