⇒ Help on the Printing Preferences | Toshiba B-SX600 specs

12. TROUBLESHOOTING

■Print data is printed outside a page or label. Something is wrong with a print position, or printed image or text.

Possible causes		Solutions / Reference
The media is not loaded	Make an adjustment to eliminate clearance between the
properly.	Media Guide and the loaded media.
	⇒ 5. LOADING THE MEDIA

The printer driver is not	If a printer selected on an application does not match the
selected correctly.	printer, choose the correct one.
	•	For general application software, choose [Print] from
		the [File] menu. The “print” dialog box appears.
		Check a currently selected printer.
The printer driver settings are	Check the printer driver settings. If any wrong settings
not correct.	are found, correct them.
	⇒ [Help] on the Printing Preferences page in the
		Printer Driver Properties
	Check the following points.
	•	The media size is specified correctly.
	•	The print area is specified correctly.
The media calibration is not	If Easy or Strict feed mode is selected in the printer driver,
performed properly.	perform the media calibration again.
	⇒ 7.4 Media Calibration

A specified cable is not used.	Use a specified cable.

Print data still remains in your	Open the “print” dialog box. Delete all print jobs listed
printer or computer after	there. Hold down the [Cancel] key on the Operation
printing is suspended during	Panel until the Data LED goes out.
printing.	As soon as the Data LED goes out, press the [Pause] key.
	Ensure that “Ready” appears on the Operation Panel, and
	start printing again.
	⇒ 8.5 How to Cancel a Print Job

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Toshiba B-SX600 manual ⇒ Help on the Printing Preferences, ⇒ 8.5 How to Cancel a Print Job

Contents

SX600 Series Vorsicht CE Compliance for EU only Meanings of Each Symbol Safety Summary Precautions Table of Contents Test Print Specifications Introduction Product Overview CD-ROM Accessories Front View Part Names and Functions AC Power Inlet Fanfold Paper Slot USB Interface ConnectorRear View Model with a USB interface Ventilation Slot Rear View Model with a LAN interface LAN Interface Connector Media End Sensor Reflective Media Sensor Media Holder InteriorMedia Roll Damper Platen Media Roll Guide Media Guide Print Head Upper Unit Handle Ribbon Tensioner Upper Unit Unlock Lever Upper Unit Cancel key Operation PanelMenu key Cut position Cutter Unit Precautions when using the Cutter Unit Part names Peel-off Unit Supplemental Remarks Precautions when using the Peel-off Unit Printer Setup PrecautionsRemoving the Protective Materials Printer Setup Printer Setup 40 C Installation Location Example of US Type Connecting the Power Cord Connecting the Printer with a USB Interface to Your Computer Connecting the Printer with a LAN Interface to Your Computer Supply Specifications Strip mode Cut modeMedia and Ribbon Die-cut label Notched media Label with black marks Guaranteed Print Area Storage of Media and Ribbons When you purchase media and ribbonsUnacceptable Media and Ribbons Preprinted Media Media and Ribbon Loading the Ribbon Precaution Release button Gently squeeze the metal. plate Precautions Loading the Media How to Load the Media Loading the Media Low Supplemental Remarks Please read .1 How to Load the Media first How to Load the Media for the Model with the Peel-off Unit Precautions Loading the Media Loading the Media How to Load a Narrow Label Stock How to Reload the Media when the Upper Unit is Lifted How to Load Fanfold Paper Print Test from Printer Driver Printing from Your Computer Printing from Your Computer Printing from Your Computer Precautions when Using the Model with a LAN Interface Printing from Your Computer Fixed Length feed mode Media Feed ModeStrict feed mode Easy feed mode Printer Operation Printer Operation Tear-off Alignment is performed Alignment Alignment when Precise print mode is selected Alignment when Paper saving mode is selected Media Calibration Alignment when Fixed Length feed mode is selected How to perform a media calibration Printer Operation Printer Operation Operation Panel Operation Panel Messages Displayed on the Operation Panel Display when Pause is shown Display when Printing is shown Display in Low Power Mode Error messages in the event of End of paper Printer Operation using the Operation Panel Operation Operational procedures→ See .4 Menu Options Information Menu Options Trip Title Description Reprint Error Page menu Clear Trip Meter menuTest print menu Conditions Low Power min Beep Volume How to Cancel a Print Job Operation Panel How to Perform a Print Test Test PrintPrint Test Pattern Removing Jammed Media from the Cutter Unit Removing Jammed Media Removing Jammed Media from the Peel-off Unit Daily Maintenance Cleaning the Media Sensor Cleaning the Platen Cleaning the Ribbon Guide Bar Cleaning the Ribbon Separation Plate Cleaning the Print Head Cleaning the Peel-off Unit Problems at Start-up of the Printer TroubleshootingProblems while Printing Printing does not start ⇒8.5 How to Cancel a Print Job ⇒2.4 or 2.5 Connecting the Printer to YourComputer ⇒ 3.7 Unacceptable Media and Ribbons ⇒ 11.3 Cleaning the Ribbon Separation Plate Blank page label is ejectedLoaded ribbon is torn or ejected with the media Print Failure An entire or a part of printout is lightPrinted text is blurred Printouts have streaky smudges or fine lines ⇒ 2.2 Installation Location ⇒ 7.1 Media Feed Mode Print position gradually misaligns⇒ 7.4 Media Calibration ⇒ Help on the Printing Preferences ⇒ 8.5 How to Cancel a Print Job ⇒ 2.5 Connecting the Printer to Your Computer Problems in the Network Model with a LAN Interface Error messages and remedial measures ⇒ 1.5.2 Precaution when using the Peel-off Unit How to Load the Media⇒ 1.4.2 Precautions when using the Cutter Unit Peeling failed Action Info.Error Error messages Possible causes Solutions Info. ErrorImage Info.Error Possible causes Solutions Bad thermal head Frequently Asked Questions FAQ How can I use the printer with the covers left open?Can I use an ink ribbon narrower than a label? Ribbon is torn apart during printing. What should I do? Peeling failure occurs more frequently than before Frequently Asked Questions FAQ Remarks Standard model Specifications SpecificationsPrinter Model with a USB Interface Http Printer Model with a LAN Interface Snmp Simple Network Management Protocol Specifications Cutter Unit When purchasing the power cord Power CordPage EO1-33085