⇒2.4 or 2.5 Connecting the Printer to Your | Toshiba B-SX600

12. TROUBLESHOOTING

Possible causes	Solutions / Reference
The cable is not connected	Check the connection of the cable that is used to connect
properly.	between the printer and your computer.
	⇒2.4 or 2.5 Connecting the Printer to Your
	Computer

The Data LED is staying on.	Printing possibly failed or was suspended during printing.
	Open the “print” dialog box. Delete all print jobs listed
	there. Hold down the [Cancel] key on the Operation
	Panel until the Data LED goes out.
	As soon as the Data LED goes out, press the [Pause] key.
	Ensure that “READY” appears on the Operation Panel, and
	start printing again.
	⇒8.5 How to Cancel a Print Job

■Printing is performed, but the media is not ejected successfully.

Possible causes			Solutions / Reference
The media is not loaded		Load the media properly. Check the following points.
properly.		•	The media is placed between the Transmissive Media
			Edge Sensors.
			⇒ 5 LOADING THE MEDIA
		•	The media is placed on the Reflective Media Sensor.
			⇒ 5. LOADING THE MEDIA
		•	The Media Guide is adjusted to the media width.
			⇒ 5. LOADING THE MEDIA
		•	Jammed media does not remain inside the printer.
			⇒ 10. REMOVING JAMMED MEDIA
		•	The media is not curled.
			⇒ 3.7 Unacceptable Media and Ribbons
		•	The media is Toshiba TEC -approved or
			recommended.
			⇒ 3.7 Unacceptable Media and Ribbons

The ribbon is not loaded		Load the ribbon properly.
properly.		⇒ 4. LOADING THE RIBBON
		⇒ 4. LOADING THE RIBBON

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Toshiba B-SX600 manual ⇒2.4 or 2.5 Connecting the Printer to Your, Computer, ⇒8.5 How to Cancel a Print Job

Contents

SX600 Series CE Compliance for EU only Vorsicht Safety Summary Meanings of Each Symbol Precautions Table of Contents Test Print Specifications Product Overview Introduction Accessories CD-ROM Part Names and Functions Front View USB Interface Connector AC Power Inlet Fanfold Paper SlotRear View Model with a USB interface Ventilation Slot LAN Interface Connector Rear View Model with a LAN interface Interior Media End Sensor Reflective Media Sensor Media HolderMedia Roll Damper Platen Media Roll Guide Media Guide Print Head Upper Unit Upper Unit Handle Ribbon Tensioner Upper Unit Unlock Lever Operation Panel Cancel keyMenu key Cutter Unit Cut position Precautions when using the Cutter Unit Peel-off Unit Part names Precautions when using the Peel-off Unit Supplemental Remarks Precautions Printer SetupRemoving the Protective Materials Printer Setup Printer Setup Installation Location 40 C Connecting the Power Cord Example of US Type Connecting the Printer with a USB Interface to Your Computer Connecting the Printer with a LAN Interface to Your Computer Strip mode Cut mode Supply SpecificationsMedia and Ribbon Die-cut label Notched media Label with black marks Guaranteed Print Area When you purchase media and ribbons Storage of Media and RibbonsUnacceptable Media and Ribbons Preprinted Media Media and Ribbon Precaution Loading the Ribbon Release button Gently squeeze the metal. plate Precautions How to Load the Media Loading the Media Loading the Media Low Supplemental Remarks How to Load the Media for the Model with the Peel-off Unit Please read .1 How to Load the Media first Precautions Loading the Media Loading the Media How to Load a Narrow Label Stock How to Reload the Media when the Upper Unit is Lifted How to Load Fanfold Paper Printing from Your Computer Print Test from Printer Driver Printing from Your Computer Printing from Your Computer Precautions when Using the Model with a LAN Interface Printing from Your Computer Media Feed Mode Fixed Length feed modeStrict feed mode Easy feed mode Printer Operation Printer Operation Tear-off Alignment Alignment is performed Alignment when Precise print mode is selected Alignment when Paper saving mode is selected Alignment when Fixed Length feed mode is selected Media Calibration How to perform a media calibration Printer Operation Printer Operation Operation Panel Operation Panel Messages Displayed on the Operation Panel Display when Pause is shown Display when Printing is shown Error messages in the event of End of paper Display in Low Power Mode Operation Operational procedures Printer Operation using the Operation Panel→ See .4 Menu Options Menu Options Information Title Description Trip Clear Trip Meter menu Reprint Error Page menuTest print menu Low Power min Conditions Beep Volume How to Cancel a Print Job Operation Panel Test Print How to Perform a Print TestPrint Test Pattern Removing Jammed Media Removing Jammed Media from the Cutter Unit Removing Jammed Media from the Peel-off Unit Daily Maintenance Cleaning the Media Sensor Cleaning the Platen Cleaning the Ribbon Separation Plate Cleaning the Ribbon Guide Bar Cleaning the Print Head Cleaning the Peel-off Unit Troubleshooting Problems at Start-up of the PrinterProblems while Printing Printing does not start ⇒2.4 or 2.5 Connecting the Printer to Your ⇒8.5 How to Cancel a Print JobComputer ⇒ 3.7 Unacceptable Media and Ribbons Blank page label is ejected ⇒ 11.3 Cleaning the Ribbon Separation PlateLoaded ribbon is torn or ejected with the media An entire or a part of printout is light Print FailurePrinted text is blurred ⇒ 2.2 Installation Location Printouts have streaky smudges or fine lines Print position gradually misaligns ⇒ 7.1 Media Feed Mode⇒ 7.4 Media Calibration ⇒ 8.5 How to Cancel a Print Job ⇒ Help on the Printing Preferences Problems in the Network Model with a LAN Interface ⇒ 2.5 Connecting the Printer to Your Computer Error messages and remedial measures How to Load the Media ⇒ 1.5.2 Precaution when using the Peel-off Unit⇒ 1.4.2 Precautions when using the Cutter Unit Peeling failed Error messages Possible causes Solutions Info. Error Action Info.ErrorImage Info.Error Possible causes Solutions Bad thermal head How can I use the printer with the covers left open? Frequently Asked Questions FAQCan I use an ink ribbon narrower than a label? Ribbon is torn apart during printing. What should I do? Peeling failure occurs more frequently than before Frequently Asked Questions FAQ Standard model Remarks Specifications SpecificationsPrinter Model with a USB Interface Printer Model with a LAN Interface Http Snmp Simple Network Management Protocol Specifications Cutter Unit Power Cord When purchasing the power cordPage EO1-33085