Troubleshooting, Problems while Printing | Toshiba B-SX600 specification

12. TROUBLESHOOTING

WARNING!

If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance.

12.1 Problems at Start-up of the Printer

■The Power Switch is turned on, but the Power LED does not illuminate.

Possible causes			Solutions / Reference
The Power Cord is not			Turn the Power Switch off.	Plug the Power Cord into the AC
connected into the wall outlet			Turn the Power Switch off.	Plug the Power Cord into the AC
connected into the wall outlet			outlet completely. (→ 2.3 Connecting the Power Cord)
completely.			outlet completely. (→ 2.3 Connecting the Power Cord)
completely.			Then, turn on the Power Switch again.
			Then, turn on the Power Switch again.

The Power Cord is not		Turn the Power Switch off.		Connect the Power Cord into the
connected into the printer		Turn the Power Switch off.		Connect the Power Cord into the
connected into the printer		AC Power Inlet at the back of the printer. (→ 2.3
completely.		AC Power Inlet at the back of the printer. (→ 2.3
completely.		Connecting the Power Cord) Then, turn on the Power
		Connecting the Power Cord) Then, turn on the Power
		Switch again.

The AC outlet is not			Plug a properly working electrical appliance into the AC outlet
functioning correctly.			in question. Check and see that nothing is wrong with the AC
			outlet.
The Power Switch is not			Turn the Power Switch on.	() indicates the power ON side.
turned on correctly.

12.2 Problems while Printing

■ Printing does not start.

Possible causes		Solutions / Reference
“READY” is not shown on the	If “PAUSE” is shown on the Operation Panel, printing
Operation Panel.	cannot be performed.
	Ensure that the Front Cover and Side Cover are closed.
	Press the [Pause] key and confirm that “READY” appears
	on the Operation Panel.
The printer driver has not been	Check the settings of the computer to which the printer is
installed correctly.	connected. If any wrong settings are found, correct them.
	Check the following points.
	•	The installed printer driver is supported by an
		operating system of the computer.
	•	The installed printer driver is proper for the printer.

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Toshiba B-SX600 Troubleshooting, Problems at Start-up of the Printer, Problems while Printing, Printing does not start

Contents

SX600 Series Vorsicht CE Compliance for EU only Meanings of Each Symbol Safety Summary Precautions Table of Contents Test Print Specifications Introduction Product Overview CD-ROM Accessories Front View Part Names and Functions Ventilation Slot USB Interface ConnectorAC Power Inlet Fanfold Paper Slot Rear View Model with a USB interface Rear View Model with a LAN interface LAN Interface Connector Media Guide Print Head InteriorMedia End Sensor Reflective Media Sensor Media Holder Media Roll Damper Platen Media Roll Guide Upper Unit Handle Ribbon Tensioner Upper Unit Unlock Lever Upper Unit Cancel key Operation PanelMenu key Cut position Cutter Unit Precautions when using the Cutter Unit Part names Peel-off Unit Supplemental Remarks Precautions when using the Peel-off Unit Printer Setup PrecautionsRemoving the Protective Materials Printer Setup Printer Setup 40 C Installation Location Example of US Type Connecting the Power Cord Connecting the Printer with a USB Interface to Your Computer Connecting the Printer with a LAN Interface to Your Computer Supply Specifications Strip mode Cut modeMedia and Ribbon Die-cut label Notched media Label with black marks Guaranteed Print Area Preprinted Media When you purchase media and ribbonsStorage of Media and Ribbons Unacceptable Media and Ribbons Media and Ribbon Loading the Ribbon Precaution Release button Gently squeeze the metal. plate Precautions Loading the Media How to Load the Media Loading the Media Low Supplemental Remarks Please read .1 How to Load the Media first How to Load the Media for the Model with the Peel-off Unit Precautions Loading the Media Loading the Media How to Load a Narrow Label Stock How to Reload the Media when the Upper Unit is Lifted How to Load Fanfold Paper Print Test from Printer Driver Printing from Your Computer Printing from Your Computer Printing from Your Computer Precautions when Using the Model with a LAN Interface Printing from Your Computer Easy feed mode Media Feed ModeFixed Length feed mode Strict feed mode Printer Operation Printer Operation Tear-off Alignment is performed Alignment Alignment when Precise print mode is selected Alignment when Paper saving mode is selected Media Calibration Alignment when Fixed Length feed mode is selected How to perform a media calibration Printer Operation Printer Operation Operation Panel Operation Panel Messages Displayed on the Operation Panel Display when Pause is shown Display when Printing is shown Display in Low Power Mode Error messages in the event of End of paper Printer Operation using the Operation Panel Operation Operational procedures→ See .4 Menu Options Information Menu Options Trip Title Description Reprint Error Page menu Clear Trip Meter menuTest print menu Conditions Low Power min Beep Volume How to Cancel a Print Job Operation Panel How to Perform a Print Test Test PrintPrint Test Pattern Removing Jammed Media from the Cutter Unit Removing Jammed Media Removing Jammed Media from the Peel-off Unit Daily Maintenance Cleaning the Media Sensor Cleaning the Platen Cleaning the Ribbon Guide Bar Cleaning the Ribbon Separation Plate Cleaning the Print Head Cleaning the Peel-off Unit Printing does not start TroubleshootingProblems at Start-up of the Printer Problems while Printing ⇒ 3.7 Unacceptable Media and Ribbons ⇒2.4 or 2.5 Connecting the Printer to Your⇒8.5 How to Cancel a Print Job Computer ⇒ 11.3 Cleaning the Ribbon Separation Plate Blank page label is ejectedLoaded ribbon is torn or ejected with the media Print Failure An entire or a part of printout is lightPrinted text is blurred Printouts have streaky smudges or fine lines ⇒ 2.2 Installation Location ⇒ 7.1 Media Feed Mode Print position gradually misaligns⇒ 7.4 Media Calibration ⇒ Help on the Printing Preferences ⇒ 8.5 How to Cancel a Print Job ⇒ 2.5 Connecting the Printer to Your Computer Problems in the Network Model with a LAN Interface Error messages and remedial measures Peeling failed How to Load the Media⇒ 1.5.2 Precaution when using the Peel-off Unit ⇒ 1.4.2 Precautions when using the Cutter Unit Possible causes Solutions Bad thermal head Error messages Possible causes Solutions Info. ErrorAction Info.Error Image Info.Error Frequently Asked Questions FAQ How can I use the printer with the covers left open?Can I use an ink ribbon narrower than a label? Ribbon is torn apart during printing. What should I do? Peeling failure occurs more frequently than before Frequently Asked Questions FAQ Remarks Standard model Specifications SpecificationsPrinter Model with a USB Interface Http Printer Model with a LAN Interface Snmp Simple Network Management Protocol Specifications Cutter Unit When purchasing the power cord Power CordPage EO1-33085