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Kodak ESP 9 Print troubleshooting, Envelope printing incorrect, Probable Cause, Corrective Action

Models: ESP 9

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Print troubleshooting

Chapter 10

Print troubleshooting

Use this section to resolve print problems.

Envelope printing incorrect

Probable Cause

The envelopes are not loaded correctly.

Corrective Action

1Remove the envelopes from the paper tray.

2Straighten the stack of envelopes against a flat surface. Reload the stack into the paper tray print side down, with the envelope flap aligned to the left.

3Squeeze the paper guide and slide it to the right until it touches the edge of the envelopes.

Multiple-page document not printing in reverse order (Windows only)

Note: On a Macintosh, Reverse Page Order printing is the default setting. See “To set a Macintosh to print the first page of a document first:” below

Probable Cause

The print settings on your computer are set to print the first page of your document first.

Corrective Action

Configure the printer to print the document in reverse order, so the pages are in the correct order when printing is complete.

To set a Windows PC to print in reverse order:

1On the Windows Desktop, click Start > Settings > Control Panel.

2In the Control Panel window, open Printers or Printers and Faxes.

3In the Windows Explorer window, Right-click on the Kodak All-in-One printer in the

Name column, and then select Printing Preferences.

4On the Printing Preferences window, select Print last page first on the General tab.

Multiple-page document not printing in first-page first order (Macintosh only)

Probable Cause

The print settings on your computer are set to print the document in reverse order.

Corrective Action

Configure the printer to print the document first-page first.

Kodak ESP 9 Printer User Guide

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Kodak ESP 9 manual Print troubleshooting, Envelope printing incorrect, To set a Windows PC to print in reverse order

Contents

All-in-One Printer User Guideprint copy scan fax Eastman Kodak Company Rochester, New York Eastman Kodak Company Kodak is a trademark of Eastman Kodak CompanyJuly Kodak ESP 9 Printer User Guide Table of Contents1. Getting Help 2. Printer OverviewKodak ESP 9 Printer User Guide 3. Setting Up Your Printer4. Handling Paper Table of Contents8. Faxing 5. Viewing and Printing Photos6. Copying 7. ScanningKodak ESP 9 Printer User Guide 10. Troubleshooting9. Maintaining Your Printer Table of ContentsPaper Tray Features 11. Product and Safety SpecificationsPhoto Printing Features Copy Document Features Copy Photo FeaturesTable of Contents A. GlossaryB. If you need to call Customer Support IndexHelp Menu Getting HelpContacting Kodak Customer Service & Support Getting answers to frequently-asked questionsSupport at Kodak.com Phone Number Telephone Customer SupportChapter LocationKodak ESP 9 Printer User Guide Getting HelpPrinter Overview All-in-One printer featuresMajor components of the ESP 9 All-in-One printer Memory card slots Support for connecting digital memory devices to the printerUSB host port Memory cards supportedName Control panel layoutChapter NumberLCD display Using the control panel Adjusting the control panel positionAbout the “touch-sense” buttons on the control panel Preview Using the 4-way navigation buttonsUsing the OK button Using the Menu buttonUsing the Zoom buttons Using the Start button Using the Cancel buttonUsing the number keypad buttons Using the on-screen keyboard Menu layout Using the All-in-One printer menusMenu structure Pressing OK sets FaxAuto-Answer On or Off On/Off Light Status lightsPrinter Power Cord Light Printer OverviewKodak ESP 9 Printer User Guide ChapterMemory Card Slot Light Attention LightHome Center for Windows All-in-One printer Home Center softwareHome Center for Macintosh From the Maintenance tab, you can Print a test page Selecting a printer location Setting Up Your PrinterConfiguring printer settings Configuring basic settingsPrinter settings options Reset All Settings Country/RegionLanguage Date and Time Ethernet setup Configuring network settingsConfiguring an Ethernet network connection Configuring a wireless network connectionConnecting to a listed network Configuring basic wireless WiFi settingsNetwork Settings options WiFi Setup WizardConnecting to an unlisted network Setting up the fax Setting up an IP addressViewing Network Configuration Printing Network ConfigurationTelephone service delivery systems and All-in-One fax features Multipurpose broadband digital telephone systemsStandard telephone systems Using cordless telephones with the ESP 9 All-in-One fax Using voice-messaging services with the ESP 9 All-in-One faxDigital subscriber line DSL telephone systems Using an answering machine with the ESP 9 All-in-One fax Connecting the phone and faxConnecting the printer to a digital telephone service line Connecting the printer to a standard telephone line Connecting the printer to a digital subscriber DSL telephone line Specifying Rings to Answer Setting Fax Auto-Answer Manually receiving faxSpecifying a distinctive ring for Fax Auto-Answer Menu Options Fax Settings OptionsSettings / Actions Chapterto set the desired sub-setting, as in configuring your sender Handling paper Handling PaperThings to keep in mind Loading the paper traysLoading plain paper Loading envelopes Loading photo paperLoading originals Loading an original for copying or scanningLoading an original for faxing 1 Place the original plain paper only print side up into the ADF Viewing and Printing Photos Viewing photos Configuring photo print settingsPrint Photos Options Printing photos from a PictBridge camera Printing photosWindows computers can read NTFS-formatted drives Printing tagged images Printing from a Bluetooth-enabled devicePrinting multiple photos Printing panoramic photosRange Zooming and cropping photos Transferring images to a Windows computer Transferring images to a computeruntil Transfer All to PC is highlighted Transferring images to a Macintosh computerCopy Document Adjusting copy settingsCopying Simple copyingCopying Copy Document OptionsView Settings SettingsPress the or to set the scaling for your image. The choices are Same Copy Photo OptionsKodak ESP 9 Printer User Guide CopyingBefore you start ScanningSimple document scans Simple scanningAdjusting scan settings Simple image scansScanning multiple originals simultaneously Scan Options Sending faxes Fax settingsFaxing IntroductionSelecting a fax recipient from the Fax Phonebook Dialing a fax number on the control panelSpecifying a Quick Dial recipient from the keypad Using Quick Dial to select a Fax Phonebook entrySpecifying a Quick Dial recipient from the Send Fax menu Receiving faxes automatically Canceling faxesReceiving faxes Fax Phonebook entriesto select highlight Quick Dial and Adding a new Fax Phonebook entryEditing an existing Fax Phonebook entry 11 To assign a Quick Dial number to this name, pressPreparing a fax for transmission Deleting an existing Fax Phonebook entryPrinting a fax cover page Changing Send Fax settings Settings Fax reportsSend Fax Options View Settingsto select Print Fax Confirmation Page and press OK Printing a fax reportGeneral care Maintaining Your PrinterCleaning the scanner lid Cleaning the scanner glassuntil the desired option is selected Monitoring and adjusting the printers performanceReplacing ink cartridges Maintenance Options4 Open the box containing the new ink cartridge 7 Insert the ink cartridge into the printhead Replacing the printhead Maintaining Your Printer 1 Printhead 2 Color ink cartridge 3 Black ink cartridgeKodak ESP 9 Printer User Guide Kodak ESP 9 Printer User Guide 5 Remove the old printhead from the carriage6 Remove the new printhead from its bag Chapter8 Place the new printhead into the carriage Printer fails to power on TroubleshootingTroubleshooting “quick start” General troubleshootingCorrective Action Device not recognizedCorrective Action Probable CauseProbable Cause Ink cartridge not recognizedMultiple paper feed Corrective ActionCorrective Action Multiple pictures not scanned properlyNo communication with computer Probable CauseProbable Cause No paper feedOne or more of the colors on the calibration sheet is missing To check the paperProbable Cause Paper jamPrinter not responding Corrective ActionWrong paper size ProblemTransfer pictures failure User guide on the CD is obsoleteProbable Cause Macintosh OS X troubleshootingWindows Vista troubleshooting WIA Windows Image Acquisition error service has stopped workingTo set a Windows PC to print in reverse order Print troubleshootingEnvelope printing incorrect Multiple-page document not printing in reverse order Windows onlyPicture will not print PictBridge camera not detectedPicture cropped Picture print smudgedCorrective Action Poor print qualityPrint skewed or slanted Probable CauseMore than one type or size of paper is loaded Print spotted Print too darkTroubleshooting Probable CauseTo check the paper Printing slowPrinting stops White edges on borderless printsScan fails Copy troubleshootingScan troubleshooting Copy cut offComputer unable to detect the All-in-One printer Network troubleshootingWired network troubleshooting Scanned image blankTo establish an active network connection No TCP/IPTo check your LAN card Macintosh To see if you have an active network connectionCorrective Action Printer not foundTo make sure your network connection is active Probable CauseProbable Cause To print the network configuration pageProbable Cause Corrective ActionTo obtain an IP address for the computer with the cable modem Wireless troubleshootingNo IP address with cable modem without a router No SSIDCorrective Action Probable CauseCorrective Action Probable CauseProbable Cause Weak signalCannot connect to network Corrective ActionCorrective Action Unsupported authentication or encryption typeInvalid WEP Key Probable CauseProbable Cause Another device connected to the access pointInvalid WPA Passphrase Corrective ActionKodak ESP 9 Printer User Guide TroubleshootingPhoto Printing Features Product and Safety SpecificationsPhoto Printing Features Print PerformanceProduct and Safety Specifications Copy Document FeaturesCopy Photo Features Scanning FeaturesScanning Features Paper Tray FeaturesInk Tanks ConnectivitySystem Requirements Physical SpecificationsWarranty Software SupportPaper Types Papers SupportedWindows PC MacintoshPaper Sizes for PC and Macintosh computers Safety SpecificationsPower PartsLocation Regulatory Compliance EnvironmentFCC Compliance and Advisory FCC and Industry Canada IC Radiation Exposure StatementCanadian DOC Statement Waste Electrical and Electronic Equipment Labeling German Compliance StatementGlossary All-in-One printer All-in-One printerComputer-to-computer See Ad hoc Page Peer-to-peer network See ad hoc Tagged Images See DPOF Kodak ESP 9 Printer User Guide Chapter AKodak ESP 9 Printer User Guide GlossaryWindows PC only If you need to call Customer SupportKodak ESP 9 Printer User Guide If you need to call Customer Support1111 See Personal identification number Aborting See CancelAdjusting IndexSee Labeling Danger See SafetyCompliance See Regulations Customer Support See SupportKodak ESP 9 Printer User Guide Disposal Installing Replacing StoringUsing reverse orderKodak ESP 9 Printer User Guide Phonebook Setting image qualityThird-party access software Peer-to-peer network See Ad hocMultiple originals Ring pattern, telephone. See FaxPlacing the printer Damage, avoidingKodak ESP 9 Printer User Guide Vista troubleshootingKodak ESP 9 Printer User Guide Wireless printing, Bluetooth1K3289 B 1K3289 1K3289