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Kodak ESP 9 manual Probable Cause, Corrective Action

Models: ESP 9

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Troubleshooting

Note: Devices like wireless speakers or wireless gaming accessories can emit radio interference at 2.4 GHz. You can verify this on your wireless desktop or laptop computer by viewing sporadic signal bars in your WiFi status utility.

Repositioning your computer away from these sources of signal interference can improve your computer network performance. For example:

•Do place the AP/router in a central room.

•Do not place wireless entertainment devices between the AP/router and wireless computer.

•Do not place wireless entertainment devices between the AP/router and WiFi All-in-One printer.

Probable Cause 3

The SSID is not visible because it is at the bottom of the list.

Corrective Action

Press to scroll to the bottom of the list. Infrastructure entries are listed first and ad hoc entries last.

Probable Cause 4

The access point firmware needs updating.

Corrective Action

Check for firmware updates for your access point on the manufacturer's Web site. Update the firmware on the access point.

Probable Cause 5

Your wireless adapter on your computer is not broadcasting the SSID (ad hoc).

Corrective Action

Verify that the wireless adapter is broadcasting the SSID. Print a network configuration page from the All-in-One printer, and verify that the SSID for the wireless adapter appears on the network configuration page. If the wireless adapter is not broadcasting the SSID, see the documentation that came with your computer.

Probable Cause 6

The firmware for the wireless adapter on your computer needs updating (ad hoc).

Corrective Action

Check for firmware updates for your wireless adapter on the manufacturer's Web site, and then update the firmware.

Probable Cause 7

An Ethernet cable is connected to the printer.

102	Kodak ESP 9 Printer User Guide

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Kodak ESP 9 manual Probable Cause, Corrective Action

Contents

print copy scan fax All-in-One PrinterUser Guide July Eastman Kodak Company Rochester, New York Eastman Kodak CompanyKodak is a trademark of Eastman Kodak Company 2. Printer Overview Table of Contents1. Getting Help Kodak ESP 9 Printer User GuideTable of Contents 3. Setting Up Your Printer4. Handling Paper Kodak ESP 9 Printer User Guide7. Scanning 5. Viewing and Printing Photos6. Copying 8. FaxingTable of Contents 10. Troubleshooting9. Maintaining Your Printer Kodak ESP 9 Printer User GuideCopy Photo Features 11. Product and Safety SpecificationsPhoto Printing Features Copy Document Features Paper Tray FeaturesIndex A. GlossaryB. If you need to call Customer Support Table of ContentsGetting Help Help MenuSupport at Kodak.com Contacting Kodak Customer Service & SupportGetting answers to frequently-asked questions Location Telephone Customer SupportChapter Phone NumberGetting Help Kodak ESP 9 Printer User GuideAll-in-One printer features Printer OverviewMajor components of the ESP 9 All-in-One printer Support for connecting digital memory devices to the printer Memory card slotsMemory cards supported USB host portNumber Control panel layoutChapter NameLCD display About the “touch-sense” buttons on the control panel Using the control panelAdjusting the control panel position Using the 4-way navigation buttons PreviewUsing the Zoom buttons Using the OK buttonUsing the Menu button Using the number keypad buttons Using the Start buttonUsing the Cancel button Using the on-screen keyboard Using the All-in-One printer menus Menu layoutAuto-Answer On or Off Menu structurePressing OK sets Fax Printer Overview Status lightsPrinter Power Cord Light On/Off LightAttention Light ChapterMemory Card Slot Light Kodak ESP 9 Printer User GuideAll-in-One printer Home Center software Home Center for WindowsHome Center for Macintosh From the Maintenance tab, you can Print a test page Configuring basic settings Setting Up Your PrinterConfiguring printer settings Selecting a printer locationPrinter settings options Language Date and Time Reset All SettingsCountry/Region Configuring a wireless network connection Configuring network settingsConfiguring an Ethernet network connection Ethernet setupWiFi Setup Wizard Configuring basic wireless WiFi settingsNetwork Settings options Connecting to a listed networkConnecting to an unlisted network Printing Network Configuration Setting up an IP addressViewing Network Configuration Setting up the faxStandard telephone systems Telephone service delivery systems and All-in-One fax featuresMultipurpose broadband digital telephone systems Digital subscriber line DSL telephone systems Using cordless telephones with the ESP 9 All-in-One faxUsing voice-messaging services with the ESP 9 All-in-One fax Connecting the printer to a digital telephone service line Using an answering machine with the ESP 9 All-in-One faxConnecting the phone and fax Connecting the printer to a standard telephone line Connecting the printer to a digital subscriber DSL telephone line Specifying Rings to Answer Specifying a distinctive ring for Fax Auto-Answer Setting Fax Auto-AnswerManually receiving fax Chapter Fax Settings OptionsSettings / Actions Menu Optionsto set the desired sub-setting, as in configuring your sender Handling Paper Handling paperLoading the paper trays Things to keep in mindLoading plain paper Loading photo paper Loading envelopesLoading an original for faxing Loading originalsLoading an original for copying or scanning 1 Place the original plain paper only print side up into the ADF Viewing and Printing Photos Configuring photo print settings Viewing photosPrint Photos Options Printing photos Printing photos from a PictBridge cameraWindows computers can read NTFS-formatted drives Printing from a Bluetooth-enabled device Printing tagged imagesRange Printing multiple photosPrinting panoramic photos Zooming and cropping photos Transferring images to a computer Transferring images to a Windows computerTransferring images to a Macintosh computer until Transfer All to PC is highlightedSimple copying Adjusting copy settingsCopying Copy DocumentSettings Copy Document OptionsView Settings CopyingCopy Photo Options Press the or to set the scaling for your image. The choices are SameCopying Kodak ESP 9 Printer User GuideScanning Before you startSimple scanning Simple document scansScanning multiple originals simultaneously Adjusting scan settingsSimple image scans Scan Options Introduction Fax settingsFaxing Sending faxesDialing a fax number on the control panel Selecting a fax recipient from the Fax PhonebookUsing Quick Dial to select a Fax Phonebook entry Specifying a Quick Dial recipient from the keypadSpecifying a Quick Dial recipient from the Send Fax menu Fax Phonebook entries Canceling faxesReceiving faxes Receiving faxes automatically11 To assign a Quick Dial number to this name, press Adding a new Fax Phonebook entryEditing an existing Fax Phonebook entry to select highlight Quick Dial andPrinting a fax cover page Preparing a fax for transmissionDeleting an existing Fax Phonebook entry Changing Send Fax settings View Settings Fax reportsSend Fax Options SettingsPrinting a fax report to select Print Fax Confirmation Page and press OKMaintaining Your Printer General careCleaning the scanner glass Cleaning the scanner lidMonitoring and adjusting the printers performance until the desired option is selectedMaintenance Options Replacing ink cartridges4 Open the box containing the new ink cartridge 7 Insert the ink cartridge into the printhead Replacing the printhead Kodak ESP 9 Printer User Guide Maintaining Your Printer1 Printhead 2 Color ink cartridge 3 Black ink cartridge Chapter 5 Remove the old printhead from the carriage6 Remove the new printhead from its bag Kodak ESP 9 Printer User Guide8 Place the new printhead into the carriage General troubleshooting TroubleshootingTroubleshooting “quick start” Printer fails to power onProbable Cause Device not recognizedCorrective Action Corrective ActionCorrective Action Ink cartridge not recognizedMultiple paper feed Probable CauseProbable Cause Multiple pictures not scanned properlyNo communication with computer Corrective ActionTo check the paper No paper feedOne or more of the colors on the calibration sheet is missing Probable CauseCorrective Action Paper jamPrinter not responding Probable CauseUser guide on the CD is obsolete ProblemTransfer pictures failure Wrong paper sizeWIA Windows Image Acquisition error service has stopped working Macintosh OS X troubleshootingWindows Vista troubleshooting Probable CauseMultiple-page document not printing in reverse order Windows only Print troubleshootingEnvelope printing incorrect To set a Windows PC to print in reverse orderPicture print smudged PictBridge camera not detectedPicture cropped Picture will not printProbable Cause Poor print qualityPrint skewed or slanted Corrective ActionProbable Cause Print spotted Print too darkTroubleshooting More than one type or size of paper is loadedWhite edges on borderless prints Printing slowPrinting stops To check the paperCopy cut off Copy troubleshootingScan troubleshooting Scan failsScanned image blank Network troubleshootingWired network troubleshooting Computer unable to detect the All-in-One printerTo see if you have an active network connection No TCP/IPTo check your LAN card Macintosh To establish an active network connectionProbable Cause Printer not foundTo make sure your network connection is active Corrective ActionCorrective Action To print the network configuration pageProbable Cause Probable CauseNo SSID Wireless troubleshootingNo IP address with cable modem without a router To obtain an IP address for the computer with the cable modemProbable Cause Probable CauseCorrective Action Corrective ActionCorrective Action Weak signalCannot connect to network Probable CauseProbable Cause Unsupported authentication or encryption typeInvalid WEP Key Corrective ActionCorrective Action Another device connected to the access pointInvalid WPA Passphrase Probable CauseTroubleshooting Kodak ESP 9 Printer User GuidePrint Performance Product and Safety SpecificationsPhoto Printing Features Photo Printing FeaturesScanning Features Copy Document FeaturesCopy Photo Features Product and Safety SpecificationsConnectivity Paper Tray FeaturesInk Tanks Scanning FeaturesSoftware Support Physical SpecificationsWarranty System RequirementsMacintosh Papers SupportedWindows PC Paper TypesSafety Specifications Paper Sizes for PC and Macintosh computersLocation PowerParts FCC Compliance and Advisory Regulatory ComplianceEnvironment Canadian DOC Statement FCC and Industry CanadaIC Radiation Exposure Statement German Compliance Statement Waste Electrical and Electronic Equipment LabelingComputer-to-computer See Ad hoc GlossaryAll-in-One printer All-in-One printer Page Peer-to-peer network See ad hoc Tagged Images See DPOF Chapter A Kodak ESP 9 Printer User GuideGlossary Kodak ESP 9 Printer User GuideIf you need to call Customer Support Windows PC onlyIf you need to call Customer Support Kodak ESP 9 Printer User GuideIndex Aborting See CancelAdjusting 1111 See Personal identification numberCustomer Support See Support Danger See SafetyCompliance See Regulations See LabelingDisposal Installing Replacing Storing Kodak ESP 9 Printer User GuideKodak ESP 9 Printer User Guide Usingreverse order Peer-to-peer network See Ad hoc Setting image qualityThird-party access software PhonebookDamage, avoiding Ring pattern, telephone. See FaxPlacing the printer Multiple originalsVista troubleshooting Kodak ESP 9 Printer User GuideWireless printing, Bluetooth Kodak ESP 9 Printer User Guide1K3289 1K3289 1K3289 B