Manuals / Kodak / Computer Equipment / All in One Printer

Kodak ESP 9 manual Paper jam, Printer not responding, Corrective Action, Probable Cause

Models: ESP 9

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Paper jam

Troubleshooting

Corrective Action

If the printhead has come loose:

1Open the printer access door, and then remove the black and color ink cartridges.

2Press the printhead release button.

3Lift the printhead out.

4Reinsert the printhead and ink cartridges.

Note: See “Replacing the printhead” on page 79 for illustrated instructions for performing this procedure.

If this does not resolve your printing issue, contact Kodak Service and Support.

Paper jam

Probable Cause

The paper did not advance, was not picked up properly from the paper tray, or is lodged inside the printer.

Caution: Kodak Inkjet paper is recommended for your Kodak All-in-One printer.

Corrective Action

1Remove the paper from the tray you used when the jam occurred.

2Turn off the printer.

3Open the rear access area and pull the paper out from the rollers without tearing it.

Caution: If the paper tears while removing it, make sure you remove all the torn pieces. More jams are likely to occur when torn pieces are left in the printer.

4Reload the paper tray, but do not overfill it.

5Turn the printer on.

6Press OK.

Printer not responding

Probable Cause

The firmware or software is not in a ready state.

Corrective Action

•Turn the printer off and turn it back on.

•If the problem persists, unplug the power cord from the power supply and plug it back in.

•If the problem continues to persist, restart your computer.

88	Kodak ESP 9 Printer User Guide

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Kodak ESP 9 manual Paper jam, Printer not responding, Corrective Action, Probable Cause

Contents

All-in-One Printer User Guideprint copy scan fax Eastman Kodak Company Rochester, New York Eastman Kodak Company Kodak is a trademark of Eastman Kodak CompanyJuly Table of Contents 1. Getting Help2. Printer Overview Kodak ESP 9 Printer User Guide3. Setting Up Your Printer 4. Handling PaperTable of Contents Kodak ESP 9 Printer User Guide5. Viewing and Printing Photos 6. Copying7. Scanning 8. Faxing10. Troubleshooting 9. Maintaining Your PrinterTable of Contents Kodak ESP 9 Printer User Guide11. Product and Safety Specifications Photo Printing Features Copy Document FeaturesCopy Photo Features Paper Tray FeaturesA. Glossary B. If you need to call Customer SupportIndex Table of ContentsGetting Help Help MenuContacting Kodak Customer Service & Support Getting answers to frequently-asked questionsSupport at Kodak.com Telephone Customer Support ChapterLocation Phone NumberGetting Help Kodak ESP 9 Printer User GuideAll-in-One printer features Printer OverviewMajor components of the ESP 9 All-in-One printer Support for connecting digital memory devices to the printer Memory card slotsMemory cards supported USB host portControl panel layout ChapterNumber NameLCD display Using the control panel Adjusting the control panel positionAbout the “touch-sense” buttons on the control panel Using the 4-way navigation buttons PreviewUsing the OK button Using the Menu buttonUsing the Zoom buttons Using the Start button Using the Cancel buttonUsing the number keypad buttons Using the on-screen keyboard Using the All-in-One printer menus Menu layoutMenu structure Pressing OK sets FaxAuto-Answer On or Off Status lights Printer Power Cord LightPrinter Overview On/Off LightChapter Memory Card Slot LightAttention Light Kodak ESP 9 Printer User GuideAll-in-One printer Home Center software Home Center for WindowsHome Center for Macintosh From the Maintenance tab, you can Print a test page Setting Up Your Printer Configuring printer settingsConfiguring basic settings Selecting a printer locationPrinter settings options Reset All Settings Country/RegionLanguage Date and Time Configuring network settings Configuring an Ethernet network connectionConfiguring a wireless network connection Ethernet setupConfiguring basic wireless WiFi settings Network Settings optionsWiFi Setup Wizard Connecting to a listed networkConnecting to an unlisted network Setting up an IP address Viewing Network ConfigurationPrinting Network Configuration Setting up the faxTelephone service delivery systems and All-in-One fax features Multipurpose broadband digital telephone systemsStandard telephone systems Using cordless telephones with the ESP 9 All-in-One fax Using voice-messaging services with the ESP 9 All-in-One faxDigital subscriber line DSL telephone systems Using an answering machine with the ESP 9 All-in-One fax Connecting the phone and faxConnecting the printer to a digital telephone service line Connecting the printer to a standard telephone line Connecting the printer to a digital subscriber DSL telephone line Specifying Rings to Answer Setting Fax Auto-Answer Manually receiving faxSpecifying a distinctive ring for Fax Auto-Answer Fax Settings Options Settings / ActionsChapter Menu Optionsto set the desired sub-setting, as in configuring your sender Handling Paper Handling paperLoading the paper trays Things to keep in mindLoading plain paper Loading photo paper Loading envelopesLoading originals Loading an original for copying or scanningLoading an original for faxing 1 Place the original plain paper only print side up into the ADF Viewing and Printing Photos Configuring photo print settings Viewing photosPrint Photos Options Printing photos Printing photos from a PictBridge cameraWindows computers can read NTFS-formatted drives Printing from a Bluetooth-enabled device Printing tagged imagesPrinting multiple photos Printing panoramic photosRange Zooming and cropping photos Transferring images to a computer Transferring images to a Windows computerTransferring images to a Macintosh computer until Transfer All to PC is highlightedAdjusting copy settings CopyingSimple copying Copy DocumentCopy Document Options View SettingsSettings CopyingCopy Photo Options Press the or to set the scaling for your image. The choices are SameCopying Kodak ESP 9 Printer User GuideScanning Before you startSimple scanning Simple document scansAdjusting scan settings Simple image scansScanning multiple originals simultaneously Scan Options Fax settings FaxingIntroduction Sending faxesDialing a fax number on the control panel Selecting a fax recipient from the Fax PhonebookUsing Quick Dial to select a Fax Phonebook entry Specifying a Quick Dial recipient from the keypadSpecifying a Quick Dial recipient from the Send Fax menu Canceling faxes Receiving faxesFax Phonebook entries Receiving faxes automaticallyAdding a new Fax Phonebook entry Editing an existing Fax Phonebook entry11 To assign a Quick Dial number to this name, press to select highlight Quick Dial andPreparing a fax for transmission Deleting an existing Fax Phonebook entryPrinting a fax cover page Changing Send Fax settings Fax reports Send Fax OptionsView Settings SettingsPrinting a fax report to select Print Fax Confirmation Page and press OKMaintaining Your Printer General careCleaning the scanner glass Cleaning the scanner lidMonitoring and adjusting the printers performance until the desired option is selectedMaintenance Options Replacing ink cartridges4 Open the box containing the new ink cartridge 7 Insert the ink cartridge into the printhead Replacing the printhead Maintaining Your Printer 1 Printhead 2 Color ink cartridge 3 Black ink cartridgeKodak ESP 9 Printer User Guide 5 Remove the old printhead from the carriage 6 Remove the new printhead from its bagChapter Kodak ESP 9 Printer User Guide8 Place the new printhead into the carriage Troubleshooting Troubleshooting “quick start”General troubleshooting Printer fails to power onDevice not recognized Corrective ActionProbable Cause Corrective ActionInk cartridge not recognized Multiple paper feedCorrective Action Probable CauseMultiple pictures not scanned properly No communication with computerProbable Cause Corrective ActionNo paper feed One or more of the colors on the calibration sheet is missingTo check the paper Probable CausePaper jam Printer not respondingCorrective Action Probable CauseProblem Transfer pictures failureUser guide on the CD is obsolete Wrong paper sizeMacintosh OS X troubleshooting Windows Vista troubleshootingWIA Windows Image Acquisition error service has stopped working Probable CausePrint troubleshooting Envelope printing incorrectMultiple-page document not printing in reverse order Windows only To set a Windows PC to print in reverse orderPictBridge camera not detected Picture croppedPicture print smudged Picture will not printPoor print quality Print skewed or slantedProbable Cause Corrective ActionPrint spotted Print too dark TroubleshootingProbable Cause More than one type or size of paper is loadedPrinting slow Printing stopsWhite edges on borderless prints To check the paperCopy troubleshooting Scan troubleshootingCopy cut off Scan failsNetwork troubleshooting Wired network troubleshootingScanned image blank Computer unable to detect the All-in-One printerNo TCP/IP To check your LAN card MacintoshTo see if you have an active network connection To establish an active network connectionPrinter not found To make sure your network connection is activeProbable Cause Corrective ActionTo print the network configuration page Probable CauseCorrective Action Probable CauseWireless troubleshooting No IP address with cable modem without a routerNo SSID To obtain an IP address for the computer with the cable modemProbable Cause Corrective ActionProbable Cause Corrective ActionWeak signal Cannot connect to networkCorrective Action Probable CauseUnsupported authentication or encryption type Invalid WEP KeyProbable Cause Corrective ActionAnother device connected to the access point Invalid WPA PassphraseCorrective Action Probable CauseTroubleshooting Kodak ESP 9 Printer User GuideProduct and Safety Specifications Photo Printing FeaturesPrint Performance Photo Printing FeaturesCopy Document Features Copy Photo FeaturesScanning Features Product and Safety SpecificationsPaper Tray Features Ink TanksConnectivity Scanning FeaturesPhysical Specifications WarrantySoftware Support System RequirementsPapers Supported Windows PCMacintosh Paper TypesSafety Specifications Paper Sizes for PC and Macintosh computersPower PartsLocation Regulatory Compliance EnvironmentFCC Compliance and Advisory FCC and Industry Canada IC Radiation Exposure StatementCanadian DOC Statement German Compliance Statement Waste Electrical and Electronic Equipment LabelingGlossary All-in-One printer All-in-One printerComputer-to-computer See Ad hoc Page Peer-to-peer network See ad hoc Tagged Images See DPOF Chapter A Kodak ESP 9 Printer User GuideGlossary Kodak ESP 9 Printer User GuideIf you need to call Customer Support Windows PC onlyIf you need to call Customer Support Kodak ESP 9 Printer User GuideAborting See Cancel AdjustingIndex 1111 See Personal identification numberDanger See Safety Compliance See RegulationsCustomer Support See Support See LabelingDisposal Installing Replacing Storing Kodak ESP 9 Printer User GuideUsing reverse orderKodak ESP 9 Printer User Guide Setting image quality Third-party access softwarePeer-to-peer network See Ad hoc PhonebookRing pattern, telephone. See Fax Placing the printerDamage, avoiding Multiple originalsVista troubleshooting Kodak ESP 9 Printer User GuideWireless printing, Bluetooth Kodak ESP 9 Printer User Guide1K3289 1K3289 1K3289 B