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Kodak ESP 9 Ink cartridge not recognized, Multiple paper feed, Corrective Action, Probable Cause

Models: ESP 9

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Ink cartridge not recognized

Chapter 10

Corrective Action

•Correct any connection problems and try again.

•If the file system is corrupt, reformat it.

•Disconnect the unsupported device.

Note: If the USB drive uses an NTFS or HFS formatting system, the printer may not be able to read it. Macintosh users may need to transfer these files directly to their computer, and then printing to the printer from there.

Ink cartridge not recognized

Probable Cause 1

The color or black ink cartridge installed was not recognized.

Warning: Generic or non-Kodak ink cartridges may not function with the

All-in-One printer. Kodak recommends using genuine Kodak ink cartridges.

Corrective Action

Install a genuine Kodak ink cartridge.

Probable Cause 2

One of the ink cartridges needs to be replaced.

Corrective Action

Replace the ink cartridge.

Multiple paper feed

Probable Cause

Multiple sheets of paper were pulled through printer.

Corrective Action

Caution: Kodak Inkjet paper is recommended for your Kodak All-in-One printer.

1Remove the paper from the paper tray.

2Carefully “fan” the paper to keep the sheets from sticking together.

3Reload the paper tray. Do not overfill.

4Press OK.

Kodak ESP 9 Printer User Guide

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Kodak ESP 9 manual Ink cartridge not recognized, Multiple paper feed, Corrective Action, Probable Cause

Contents

All-in-One Printer User Guideprint copy scan fax Eastman Kodak Company Rochester, New York Eastman Kodak Company Kodak is a trademark of Eastman Kodak CompanyJuly 1. Getting Help Table of Contents2. Printer Overview Kodak ESP 9 Printer User Guide4. Handling Paper 3. Setting Up Your PrinterTable of Contents Kodak ESP 9 Printer User Guide6. Copying 5. Viewing and Printing Photos7. Scanning 8. Faxing9. Maintaining Your Printer 10. TroubleshootingTable of Contents Kodak ESP 9 Printer User GuidePhoto Printing Features Copy Document Features 11. Product and Safety SpecificationsCopy Photo Features Paper Tray FeaturesB. If you need to call Customer Support A. GlossaryIndex Table of ContentsHelp Menu Getting HelpContacting Kodak Customer Service & Support Getting answers to frequently-asked questionsSupport at Kodak.com Chapter Telephone Customer SupportLocation Phone NumberKodak ESP 9 Printer User Guide Getting HelpPrinter Overview All-in-One printer featuresMajor components of the ESP 9 All-in-One printer Memory card slots Support for connecting digital memory devices to the printerUSB host port Memory cards supportedChapter Control panel layoutNumber NameLCD display Using the control panel Adjusting the control panel positionAbout the “touch-sense” buttons on the control panel Preview Using the 4-way navigation buttonsUsing the OK button Using the Menu buttonUsing the Zoom buttons Using the Start button Using the Cancel buttonUsing the number keypad buttons Using the on-screen keyboard Menu layout Using the All-in-One printer menusMenu structure Pressing OK sets FaxAuto-Answer On or Off Printer Power Cord Light Status lightsPrinter Overview On/Off LightMemory Card Slot Light ChapterAttention Light Kodak ESP 9 Printer User GuideHome Center for Windows All-in-One printer Home Center softwareHome Center for Macintosh From the Maintenance tab, you can Print a test page Configuring printer settings Setting Up Your PrinterConfiguring basic settings Selecting a printer locationPrinter settings options Reset All Settings Country/RegionLanguage Date and Time Configuring an Ethernet network connection Configuring network settingsConfiguring a wireless network connection Ethernet setupNetwork Settings options Configuring basic wireless WiFi settingsWiFi Setup Wizard Connecting to a listed networkConnecting to an unlisted network Viewing Network Configuration Setting up an IP addressPrinting Network Configuration Setting up the faxTelephone service delivery systems and All-in-One fax features Multipurpose broadband digital telephone systemsStandard telephone systems Using cordless telephones with the ESP 9 All-in-One fax Using voice-messaging services with the ESP 9 All-in-One faxDigital subscriber line DSL telephone systems Using an answering machine with the ESP 9 All-in-One fax Connecting the phone and faxConnecting the printer to a digital telephone service line Connecting the printer to a standard telephone line Connecting the printer to a digital subscriber DSL telephone line Specifying Rings to Answer Setting Fax Auto-Answer Manually receiving faxSpecifying a distinctive ring for Fax Auto-Answer Settings / Actions Fax Settings OptionsChapter Menu Optionsto set the desired sub-setting, as in configuring your sender Handling paper Handling PaperThings to keep in mind Loading the paper traysLoading plain paper Loading envelopes Loading photo paperLoading originals Loading an original for copying or scanningLoading an original for faxing 1 Place the original plain paper only print side up into the ADF Viewing and Printing Photos Viewing photos Configuring photo print settingsPrint Photos Options Printing photos from a PictBridge camera Printing photosWindows computers can read NTFS-formatted drives Printing tagged images Printing from a Bluetooth-enabled devicePrinting multiple photos Printing panoramic photosRange Zooming and cropping photos Transferring images to a Windows computer Transferring images to a computeruntil Transfer All to PC is highlighted Transferring images to a Macintosh computerCopying Adjusting copy settingsSimple copying Copy DocumentView Settings Copy Document OptionsSettings CopyingPress the or to set the scaling for your image. The choices are Same Copy Photo OptionsKodak ESP 9 Printer User Guide CopyingBefore you start ScanningSimple document scans Simple scanningAdjusting scan settings Simple image scansScanning multiple originals simultaneously Scan Options Faxing Fax settingsIntroduction Sending faxesSelecting a fax recipient from the Fax Phonebook Dialing a fax number on the control panelSpecifying a Quick Dial recipient from the keypad Using Quick Dial to select a Fax Phonebook entrySpecifying a Quick Dial recipient from the Send Fax menu Receiving faxes Canceling faxesFax Phonebook entries Receiving faxes automaticallyEditing an existing Fax Phonebook entry Adding a new Fax Phonebook entry11 To assign a Quick Dial number to this name, press to select highlight Quick Dial andPreparing a fax for transmission Deleting an existing Fax Phonebook entryPrinting a fax cover page Changing Send Fax settings Send Fax Options Fax reportsView Settings Settingsto select Print Fax Confirmation Page and press OK Printing a fax reportGeneral care Maintaining Your PrinterCleaning the scanner lid Cleaning the scanner glassuntil the desired option is selected Monitoring and adjusting the printers performanceReplacing ink cartridges Maintenance Options4 Open the box containing the new ink cartridge 7 Insert the ink cartridge into the printhead Replacing the printhead Maintaining Your Printer 1 Printhead 2 Color ink cartridge 3 Black ink cartridgeKodak ESP 9 Printer User Guide 6 Remove the new printhead from its bag 5 Remove the old printhead from the carriageChapter Kodak ESP 9 Printer User Guide8 Place the new printhead into the carriage Troubleshooting “quick start” TroubleshootingGeneral troubleshooting Printer fails to power onCorrective Action Device not recognizedProbable Cause Corrective ActionMultiple paper feed Ink cartridge not recognizedCorrective Action Probable CauseNo communication with computer Multiple pictures not scanned properlyProbable Cause Corrective ActionOne or more of the colors on the calibration sheet is missing No paper feedTo check the paper Probable CausePrinter not responding Paper jamCorrective Action Probable CauseTransfer pictures failure ProblemUser guide on the CD is obsolete Wrong paper sizeWindows Vista troubleshooting Macintosh OS X troubleshootingWIA Windows Image Acquisition error service has stopped working Probable CauseEnvelope printing incorrect Print troubleshootingMultiple-page document not printing in reverse order Windows only To set a Windows PC to print in reverse orderPicture cropped PictBridge camera not detectedPicture print smudged Picture will not printPrint skewed or slanted Poor print qualityProbable Cause Corrective ActionTroubleshooting Print spotted Print too darkProbable Cause More than one type or size of paper is loadedPrinting stops Printing slowWhite edges on borderless prints To check the paperScan troubleshooting Copy troubleshootingCopy cut off Scan failsWired network troubleshooting Network troubleshootingScanned image blank Computer unable to detect the All-in-One printerTo check your LAN card Macintosh No TCP/IPTo see if you have an active network connection To establish an active network connectionTo make sure your network connection is active Printer not foundProbable Cause Corrective ActionProbable Cause To print the network configuration pageCorrective Action Probable CauseNo IP address with cable modem without a router Wireless troubleshootingNo SSID To obtain an IP address for the computer with the cable modemCorrective Action Probable CauseProbable Cause Corrective ActionCannot connect to network Weak signalCorrective Action Probable CauseInvalid WEP Key Unsupported authentication or encryption typeProbable Cause Corrective ActionInvalid WPA Passphrase Another device connected to the access pointCorrective Action Probable CauseKodak ESP 9 Printer User Guide TroubleshootingPhoto Printing Features Product and Safety SpecificationsPrint Performance Photo Printing FeaturesCopy Photo Features Copy Document FeaturesScanning Features Product and Safety SpecificationsInk Tanks Paper Tray FeaturesConnectivity Scanning FeaturesWarranty Physical SpecificationsSoftware Support System RequirementsWindows PC Papers SupportedMacintosh Paper TypesPaper Sizes for PC and Macintosh computers Safety SpecificationsPower PartsLocation Regulatory Compliance EnvironmentFCC Compliance and Advisory FCC and Industry Canada IC Radiation Exposure StatementCanadian DOC Statement Waste Electrical and Electronic Equipment Labeling German Compliance StatementGlossary All-in-One printer All-in-One printerComputer-to-computer See Ad hoc Page Peer-to-peer network See ad hoc Tagged Images See DPOF Kodak ESP 9 Printer User Guide Chapter AKodak ESP 9 Printer User Guide GlossaryWindows PC only If you need to call Customer SupportKodak ESP 9 Printer User Guide If you need to call Customer SupportAdjusting Aborting See CancelIndex 1111 See Personal identification numberCompliance See Regulations Danger See SafetyCustomer Support See Support See LabelingKodak ESP 9 Printer User Guide Disposal Installing Replacing StoringUsing reverse orderKodak ESP 9 Printer User Guide Third-party access software Setting image qualityPeer-to-peer network See Ad hoc PhonebookPlacing the printer Ring pattern, telephone. See FaxDamage, avoiding Multiple originalsKodak ESP 9 Printer User Guide Vista troubleshootingKodak ESP 9 Printer User Guide Wireless printing, Bluetooth1K3289 B 1K3289 1K3289