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Kodak ESP 9 manual Multiple pictures not scanned properly, No communication with computer

Models: ESP 9

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Troubleshooting

Multiple pictures not scanned properly

When scanning or copying, the Kodak printer can detect multiple images on the scanner glass, straighten them, and create individual files. If you are having trouble with this feature, check the following:

Probable Cause 1

Your photos are not placed optimally on the scanner glass.

Corrective Action

•Make sure that your photos do not overlap.

•Place photos away from the edges of the scanner glass.

•Some images do not scan well. Light-colored images may not be detected as separate images.

•You may need to make adjustments to the scanning area using the Preview feature in the Kodak Home Center.

Probable Cause 2

The scanner glass is dirty.

Corrective Action

Make sure the scanner glass is completely clean or the photos might not scan properly (see “Cleaning the scanner glass” on page 74).

Probable Cause 3

The scanner lid is dirty.

Corrective Action

Clean the scanner lid (see “Cleaning the scanner lid” on page 74).

Probable Cause 4

The Scan What Document option on the Scan menu was selected, instead of the

Scan What Photo option.

Corrective Action

Scan the photos again in the appropriate format.

No communication with computer

Probable Cause

Your Kodak printer is not connected to your computer.

Corrective Action

•Make sure your printer is plugged in and turned on.

86	Kodak ESP 9 Printer User Guide

Image 94

Kodak ESP 9 Multiple pictures not scanned properly, No communication with computer, Probable Cause, Corrective Action

Contents

User Guide All-in-One Printerprint copy scan fax Kodak is a trademark of Eastman Kodak Company Eastman Kodak Company Rochester, New York Eastman Kodak CompanyJuly 2. Printer Overview Table of Contents1. Getting Help Kodak ESP 9 Printer User GuideTable of Contents 3. Setting Up Your Printer4. Handling Paper Kodak ESP 9 Printer User Guide7. Scanning 5. Viewing and Printing Photos6. Copying 8. FaxingTable of Contents 10. Troubleshooting9. Maintaining Your Printer Kodak ESP 9 Printer User GuideCopy Photo Features 11. Product and Safety SpecificationsPhoto Printing Features Copy Document Features Paper Tray FeaturesIndex A. GlossaryB. If you need to call Customer Support Table of ContentsGetting Help Help MenuGetting answers to frequently-asked questions Contacting Kodak Customer Service & SupportSupport at Kodak.com Location Telephone Customer SupportChapter Phone NumberGetting Help Kodak ESP 9 Printer User GuideAll-in-One printer features Printer OverviewMajor components of the ESP 9 All-in-One printer Support for connecting digital memory devices to the printer Memory card slotsMemory cards supported USB host portNumber Control panel layoutChapter NameLCD display Adjusting the control panel position Using the control panelAbout the “touch-sense” buttons on the control panel Using the 4-way navigation buttons PreviewUsing the Menu button Using the OK buttonUsing the Zoom buttons Using the Cancel button Using the Start buttonUsing the number keypad buttons Using the on-screen keyboard Using the All-in-One printer menus Menu layoutPressing OK sets Fax Menu structureAuto-Answer On or Off Printer Overview Status lightsPrinter Power Cord Light On/Off LightAttention Light ChapterMemory Card Slot Light Kodak ESP 9 Printer User GuideAll-in-One printer Home Center software Home Center for WindowsHome Center for Macintosh From the Maintenance tab, you can Print a test page Configuring basic settings Setting Up Your PrinterConfiguring printer settings Selecting a printer locationPrinter settings options Country/Region Reset All SettingsLanguage Date and Time Configuring a wireless network connection Configuring network settingsConfiguring an Ethernet network connection Ethernet setupWiFi Setup Wizard Configuring basic wireless WiFi settingsNetwork Settings options Connecting to a listed networkConnecting to an unlisted network Printing Network Configuration Setting up an IP addressViewing Network Configuration Setting up the faxMultipurpose broadband digital telephone systems Telephone service delivery systems and All-in-One fax featuresStandard telephone systems Using voice-messaging services with the ESP 9 All-in-One fax Using cordless telephones with the ESP 9 All-in-One faxDigital subscriber line DSL telephone systems Connecting the phone and fax Using an answering machine with the ESP 9 All-in-One faxConnecting the printer to a digital telephone service line Connecting the printer to a standard telephone line Connecting the printer to a digital subscriber DSL telephone line Specifying Rings to Answer Manually receiving fax Setting Fax Auto-AnswerSpecifying a distinctive ring for Fax Auto-Answer Chapter Fax Settings OptionsSettings / Actions Menu Optionsto set the desired sub-setting, as in configuring your sender Handling Paper Handling paperLoading the paper trays Things to keep in mindLoading plain paper Loading photo paper Loading envelopesLoading an original for copying or scanning Loading originalsLoading an original for faxing 1 Place the original plain paper only print side up into the ADF Viewing and Printing Photos Configuring photo print settings Viewing photosPrint Photos Options Printing photos Printing photos from a PictBridge cameraWindows computers can read NTFS-formatted drives Printing from a Bluetooth-enabled device Printing tagged imagesPrinting panoramic photos Printing multiple photosRange Zooming and cropping photos Transferring images to a computer Transferring images to a Windows computerTransferring images to a Macintosh computer until Transfer All to PC is highlightedSimple copying Adjusting copy settingsCopying Copy DocumentSettings Copy Document OptionsView Settings CopyingCopy Photo Options Press the or to set the scaling for your image. The choices are SameCopying Kodak ESP 9 Printer User GuideScanning Before you startSimple scanning Simple document scansSimple image scans Adjusting scan settingsScanning multiple originals simultaneously Scan Options Introduction Fax settingsFaxing Sending faxesDialing a fax number on the control panel Selecting a fax recipient from the Fax PhonebookUsing Quick Dial to select a Fax Phonebook entry Specifying a Quick Dial recipient from the keypadSpecifying a Quick Dial recipient from the Send Fax menu Fax Phonebook entries Canceling faxesReceiving faxes Receiving faxes automatically11 To assign a Quick Dial number to this name, press Adding a new Fax Phonebook entryEditing an existing Fax Phonebook entry to select highlight Quick Dial andDeleting an existing Fax Phonebook entry Preparing a fax for transmissionPrinting a fax cover page Changing Send Fax settings View Settings Fax reportsSend Fax Options SettingsPrinting a fax report to select Print Fax Confirmation Page and press OKMaintaining Your Printer General careCleaning the scanner glass Cleaning the scanner lidMonitoring and adjusting the printers performance until the desired option is selectedMaintenance Options Replacing ink cartridges4 Open the box containing the new ink cartridge 7 Insert the ink cartridge into the printhead Replacing the printhead 1 Printhead 2 Color ink cartridge 3 Black ink cartridge Maintaining Your PrinterKodak ESP 9 Printer User Guide Chapter 5 Remove the old printhead from the carriage6 Remove the new printhead from its bag Kodak ESP 9 Printer User Guide8 Place the new printhead into the carriage General troubleshooting TroubleshootingTroubleshooting “quick start” Printer fails to power onProbable Cause Device not recognizedCorrective Action Corrective ActionCorrective Action Ink cartridge not recognizedMultiple paper feed Probable CauseProbable Cause Multiple pictures not scanned properlyNo communication with computer Corrective ActionTo check the paper No paper feedOne or more of the colors on the calibration sheet is missing Probable CauseCorrective Action Paper jamPrinter not responding Probable CauseUser guide on the CD is obsolete ProblemTransfer pictures failure Wrong paper sizeWIA Windows Image Acquisition error service has stopped working Macintosh OS X troubleshootingWindows Vista troubleshooting Probable CauseMultiple-page document not printing in reverse order Windows only Print troubleshootingEnvelope printing incorrect To set a Windows PC to print in reverse orderPicture print smudged PictBridge camera not detectedPicture cropped Picture will not printProbable Cause Poor print qualityPrint skewed or slanted Corrective ActionProbable Cause Print spotted Print too darkTroubleshooting More than one type or size of paper is loadedWhite edges on borderless prints Printing slowPrinting stops To check the paperCopy cut off Copy troubleshootingScan troubleshooting Scan failsScanned image blank Network troubleshootingWired network troubleshooting Computer unable to detect the All-in-One printerTo see if you have an active network connection No TCP/IPTo check your LAN card Macintosh To establish an active network connectionProbable Cause Printer not foundTo make sure your network connection is active Corrective ActionCorrective Action To print the network configuration pageProbable Cause Probable CauseNo SSID Wireless troubleshootingNo IP address with cable modem without a router To obtain an IP address for the computer with the cable modemProbable Cause Probable CauseCorrective Action Corrective ActionCorrective Action Weak signalCannot connect to network Probable CauseProbable Cause Unsupported authentication or encryption typeInvalid WEP Key Corrective ActionCorrective Action Another device connected to the access pointInvalid WPA Passphrase Probable CauseTroubleshooting Kodak ESP 9 Printer User GuidePrint Performance Product and Safety SpecificationsPhoto Printing Features Photo Printing FeaturesScanning Features Copy Document FeaturesCopy Photo Features Product and Safety SpecificationsConnectivity Paper Tray FeaturesInk Tanks Scanning FeaturesSoftware Support Physical SpecificationsWarranty System RequirementsMacintosh Papers SupportedWindows PC Paper TypesSafety Specifications Paper Sizes for PC and Macintosh computersParts PowerLocation Environment Regulatory ComplianceFCC Compliance and Advisory IC Radiation Exposure Statement FCC and Industry CanadaCanadian DOC Statement German Compliance Statement Waste Electrical and Electronic Equipment LabelingAll-in-One printer All-in-One printer GlossaryComputer-to-computer See Ad hoc Page Peer-to-peer network See ad hoc Tagged Images See DPOF Chapter A Kodak ESP 9 Printer User GuideGlossary Kodak ESP 9 Printer User GuideIf you need to call Customer Support Windows PC onlyIf you need to call Customer Support Kodak ESP 9 Printer User GuideIndex Aborting See CancelAdjusting 1111 See Personal identification numberCustomer Support See Support Danger See SafetyCompliance See Regulations See LabelingDisposal Installing Replacing Storing Kodak ESP 9 Printer User Guidereverse order UsingKodak ESP 9 Printer User Guide Peer-to-peer network See Ad hoc Setting image qualityThird-party access software PhonebookDamage, avoiding Ring pattern, telephone. See FaxPlacing the printer Multiple originalsVista troubleshooting Kodak ESP 9 Printer User GuideWireless printing, Bluetooth Kodak ESP 9 Printer User Guide1K3289 1K3289 1K3289 B