Manuals / Kodak / Computer Equipment / All in One Printer

Kodak ESP 9 Copy troubleshooting, Scan troubleshooting, Copy cut off, Scan fails, Probable Cause

Models: ESP 9

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Troubleshooting

Corrective Action 2

Crop the image so it is compatible with the selected paper size.

Copy troubleshooting

Copy cut off

Probable Cause

The original is larger than the paper loaded.

Corrective Action

When the original is larger than the paper loaded, use the Fit to Page feature to reduce copy size to fit the size of the paper loaded.

Scan troubleshooting

Scan fails

Probable Cause 1

Your computer is not turned ON.

Corrective Action

Turn on your computer.

Probable Cause 2

Your Kodak printer is not connected to your computer.

Corrective Action

Connect your Kodak printer to your computer with a standard USB cable.

Probable Cause 3

The Kodak Home Center software is not installed.

Corrective Action

Insert the Kodak printer installation CD and install the software.

Probable Cause 4

Your computer system resources may be low.

Corrective Action

•Turn off your computer and the printer, and then turn them back on.

•If the problem still persists, try scanning at a lower resolution.

96	Kodak ESP 9 Printer User Guide

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Kodak ESP 9 manual Copy troubleshooting, Scan troubleshooting, Copy cut off, Scan fails, Corrective Action, Probable Cause

Contents

print copy scan fax All-in-One PrinterUser Guide July Eastman Kodak Company Rochester, New York Eastman Kodak CompanyKodak is a trademark of Eastman Kodak Company Table of Contents 1. Getting Help2. Printer Overview Kodak ESP 9 Printer User Guide3. Setting Up Your Printer 4. Handling PaperTable of Contents Kodak ESP 9 Printer User Guide5. Viewing and Printing Photos 6. Copying7. Scanning 8. Faxing10. Troubleshooting 9. Maintaining Your PrinterTable of Contents Kodak ESP 9 Printer User Guide11. Product and Safety Specifications Photo Printing Features Copy Document FeaturesCopy Photo Features Paper Tray FeaturesA. Glossary B. If you need to call Customer SupportIndex Table of ContentsGetting Help Help MenuSupport at Kodak.com Contacting Kodak Customer Service & SupportGetting answers to frequently-asked questions Telephone Customer Support ChapterLocation Phone NumberGetting Help Kodak ESP 9 Printer User GuideAll-in-One printer features Printer OverviewMajor components of the ESP 9 All-in-One printer Support for connecting digital memory devices to the printer Memory card slotsMemory cards supported USB host portControl panel layout ChapterNumber NameLCD display About the “touch-sense” buttons on the control panel Using the control panelAdjusting the control panel position Using the 4-way navigation buttons PreviewUsing the Zoom buttons Using the OK buttonUsing the Menu button Using the number keypad buttons Using the Start buttonUsing the Cancel button Using the on-screen keyboard Using the All-in-One printer menus Menu layoutAuto-Answer On or Off Menu structurePressing OK sets Fax Status lights Printer Power Cord LightPrinter Overview On/Off LightChapter Memory Card Slot LightAttention Light Kodak ESP 9 Printer User GuideAll-in-One printer Home Center software Home Center for WindowsHome Center for Macintosh From the Maintenance tab, you can Print a test page Setting Up Your Printer Configuring printer settingsConfiguring basic settings Selecting a printer locationPrinter settings options Language Date and Time Reset All SettingsCountry/Region Configuring network settings Configuring an Ethernet network connectionConfiguring a wireless network connection Ethernet setupConfiguring basic wireless WiFi settings Network Settings optionsWiFi Setup Wizard Connecting to a listed networkConnecting to an unlisted network Setting up an IP address Viewing Network ConfigurationPrinting Network Configuration Setting up the faxStandard telephone systems Telephone service delivery systems and All-in-One fax featuresMultipurpose broadband digital telephone systems Digital subscriber line DSL telephone systems Using cordless telephones with the ESP 9 All-in-One faxUsing voice-messaging services with the ESP 9 All-in-One fax Connecting the printer to a digital telephone service line Using an answering machine with the ESP 9 All-in-One faxConnecting the phone and fax Connecting the printer to a standard telephone line Connecting the printer to a digital subscriber DSL telephone line Specifying Rings to Answer Specifying a distinctive ring for Fax Auto-Answer Setting Fax Auto-AnswerManually receiving fax Fax Settings Options Settings / ActionsChapter Menu Optionsto set the desired sub-setting, as in configuring your sender Handling Paper Handling paperLoading the paper trays Things to keep in mindLoading plain paper Loading photo paper Loading envelopesLoading an original for faxing Loading originalsLoading an original for copying or scanning 1 Place the original plain paper only print side up into the ADF Viewing and Printing Photos Configuring photo print settings Viewing photosPrint Photos Options Printing photos Printing photos from a PictBridge cameraWindows computers can read NTFS-formatted drives Printing from a Bluetooth-enabled device Printing tagged imagesRange Printing multiple photosPrinting panoramic photos Zooming and cropping photos Transferring images to a computer Transferring images to a Windows computerTransferring images to a Macintosh computer until Transfer All to PC is highlightedAdjusting copy settings CopyingSimple copying Copy DocumentCopy Document Options View SettingsSettings CopyingCopy Photo Options Press the or to set the scaling for your image. The choices are SameCopying Kodak ESP 9 Printer User GuideScanning Before you startSimple scanning Simple document scansScanning multiple originals simultaneously Adjusting scan settingsSimple image scans Scan Options Fax settings FaxingIntroduction Sending faxesDialing a fax number on the control panel Selecting a fax recipient from the Fax PhonebookUsing Quick Dial to select a Fax Phonebook entry Specifying a Quick Dial recipient from the keypadSpecifying a Quick Dial recipient from the Send Fax menu Canceling faxes Receiving faxesFax Phonebook entries Receiving faxes automaticallyAdding a new Fax Phonebook entry Editing an existing Fax Phonebook entry11 To assign a Quick Dial number to this name, press to select highlight Quick Dial andPrinting a fax cover page Preparing a fax for transmissionDeleting an existing Fax Phonebook entry Changing Send Fax settings Fax reports Send Fax OptionsView Settings SettingsPrinting a fax report to select Print Fax Confirmation Page and press OKMaintaining Your Printer General careCleaning the scanner glass Cleaning the scanner lidMonitoring and adjusting the printers performance until the desired option is selectedMaintenance Options Replacing ink cartridges4 Open the box containing the new ink cartridge 7 Insert the ink cartridge into the printhead Replacing the printhead Kodak ESP 9 Printer User Guide Maintaining Your Printer1 Printhead 2 Color ink cartridge 3 Black ink cartridge 5 Remove the old printhead from the carriage 6 Remove the new printhead from its bagChapter Kodak ESP 9 Printer User Guide8 Place the new printhead into the carriage Troubleshooting Troubleshooting “quick start”General troubleshooting Printer fails to power onDevice not recognized Corrective ActionProbable Cause Corrective ActionInk cartridge not recognized Multiple paper feedCorrective Action Probable CauseMultiple pictures not scanned properly No communication with computerProbable Cause Corrective ActionNo paper feed One or more of the colors on the calibration sheet is missingTo check the paper Probable CausePaper jam Printer not respondingCorrective Action Probable CauseProblem Transfer pictures failureUser guide on the CD is obsolete Wrong paper sizeMacintosh OS X troubleshooting Windows Vista troubleshootingWIA Windows Image Acquisition error service has stopped working Probable CausePrint troubleshooting Envelope printing incorrectMultiple-page document not printing in reverse order Windows only To set a Windows PC to print in reverse orderPictBridge camera not detected Picture croppedPicture print smudged Picture will not printPoor print quality Print skewed or slantedProbable Cause Corrective ActionPrint spotted Print too dark TroubleshootingProbable Cause More than one type or size of paper is loadedPrinting slow Printing stopsWhite edges on borderless prints To check the paperCopy troubleshooting Scan troubleshootingCopy cut off Scan failsNetwork troubleshooting Wired network troubleshootingScanned image blank Computer unable to detect the All-in-One printerNo TCP/IP To check your LAN card MacintoshTo see if you have an active network connection To establish an active network connectionPrinter not found To make sure your network connection is activeProbable Cause Corrective ActionTo print the network configuration page Probable CauseCorrective Action Probable CauseWireless troubleshooting No IP address with cable modem without a routerNo SSID To obtain an IP address for the computer with the cable modemProbable Cause Corrective ActionProbable Cause Corrective ActionWeak signal Cannot connect to networkCorrective Action Probable CauseUnsupported authentication or encryption type Invalid WEP KeyProbable Cause Corrective ActionAnother device connected to the access point Invalid WPA PassphraseCorrective Action Probable CauseTroubleshooting Kodak ESP 9 Printer User GuideProduct and Safety Specifications Photo Printing FeaturesPrint Performance Photo Printing FeaturesCopy Document Features Copy Photo FeaturesScanning Features Product and Safety SpecificationsPaper Tray Features Ink TanksConnectivity Scanning FeaturesPhysical Specifications WarrantySoftware Support System RequirementsPapers Supported Windows PCMacintosh Paper TypesSafety Specifications Paper Sizes for PC and Macintosh computersLocation PowerParts FCC Compliance and Advisory Regulatory ComplianceEnvironment Canadian DOC Statement FCC and Industry CanadaIC Radiation Exposure Statement German Compliance Statement Waste Electrical and Electronic Equipment LabelingComputer-to-computer See Ad hoc GlossaryAll-in-One printer All-in-One printer Page Peer-to-peer network See ad hoc Tagged Images See DPOF Chapter A Kodak ESP 9 Printer User GuideGlossary Kodak ESP 9 Printer User GuideIf you need to call Customer Support Windows PC onlyIf you need to call Customer Support Kodak ESP 9 Printer User GuideAborting See Cancel AdjustingIndex 1111 See Personal identification numberDanger See Safety Compliance See RegulationsCustomer Support See Support See LabelingDisposal Installing Replacing Storing Kodak ESP 9 Printer User GuideKodak ESP 9 Printer User Guide Usingreverse order Setting image quality Third-party access softwarePeer-to-peer network See Ad hoc PhonebookRing pattern, telephone. See Fax Placing the printerDamage, avoiding Multiple originalsVista troubleshooting Kodak ESP 9 Printer User GuideWireless printing, Bluetooth Kodak ESP 9 Printer User Guide1K3289 1K3289 1K3289 B