Manuals / Kodak / Computer Equipment / All in One Printer

Kodak ESP 9 Troubleshooting “quick start”, General troubleshooting, Printer fails to power on

Models: ESP 9

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Troubleshooting

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Troubleshooting

Troubleshooting “quick start”

Kodak provides several methods to help you troubleshoot your All-in-One printer issues. Here are some quick tips:

•Turn off your printer and then unplug it. Wait five seconds, and then plug the power cord back into the printer. Finally, turn the printer back on.

•Confirm that you are using a 2.0 USB cable to connect the printer to your computer. If you need to buy one, they are available online at www.kodak.com/go/aio, or from your local electronics and printer retailer.

•Make sure that you have the most up-to-date All-in-One printer software and Help files from the Internet. Visit www.kodak.com/go/support to download the latest files.

•View the troubleshooting information found in Kodak Home Center software on your computer. After opening Home Center, click the question mark (?) button:

•Macintosh: The button is located at the lower-left of the Home Center window.

•Windows: The button is located at the upper-right of the Home Center window.

Use the Help window to view troubleshooting topics. (Windows users can also select Troubleshoot from the Help panel on the main Home Center window.)

•You can also get troubleshooting help at the Kodak Web site. Visit www.kodak.com/ go/support for support for your Kodak printer.

Note: Many issues with degradation in performance or print quality can be resolved by meeting or exceeding the recommended system requirements. See Chapter 11 on page 83.

General troubleshooting

Printer fails to power on

Probable Cause

The power supply is not properly connected.

Kodak ESP 9 Printer User Guide

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Kodak ESP 9 manual Troubleshooting “quick start”, General troubleshooting, Printer fails to power on, Probable Cause

Contents

User Guide All-in-One Printerprint copy scan fax Kodak is a trademark of Eastman Kodak Company Eastman Kodak Company Rochester, New York Eastman Kodak CompanyJuly Kodak ESP 9 Printer User Guide Table of Contents1. Getting Help 2. Printer OverviewKodak ESP 9 Printer User Guide 3. Setting Up Your Printer4. Handling Paper Table of Contents8. Faxing 5. Viewing and Printing Photos6. Copying 7. ScanningKodak ESP 9 Printer User Guide 10. Troubleshooting9. Maintaining Your Printer Table of ContentsPaper Tray Features 11. Product and Safety SpecificationsPhoto Printing Features Copy Document Features Copy Photo FeaturesTable of Contents A. GlossaryB. If you need to call Customer Support IndexHelp Menu Getting HelpGetting answers to frequently-asked questions Contacting Kodak Customer Service & SupportSupport at Kodak.com Phone Number Telephone Customer SupportChapter LocationKodak ESP 9 Printer User Guide Getting HelpPrinter Overview All-in-One printer featuresMajor components of the ESP 9 All-in-One printer Memory card slots Support for connecting digital memory devices to the printerUSB host port Memory cards supportedName Control panel layoutChapter NumberLCD display Adjusting the control panel position Using the control panelAbout the “touch-sense” buttons on the control panel Preview Using the 4-way navigation buttonsUsing the Menu button Using the OK buttonUsing the Zoom buttons Using the Cancel button Using the Start buttonUsing the number keypad buttons Using the on-screen keyboard Menu layout Using the All-in-One printer menusPressing OK sets Fax Menu structureAuto-Answer On or Off On/Off Light Status lightsPrinter Power Cord Light Printer OverviewKodak ESP 9 Printer User Guide ChapterMemory Card Slot Light Attention LightHome Center for Windows All-in-One printer Home Center softwareHome Center for Macintosh From the Maintenance tab, you can Print a test page Selecting a printer location Setting Up Your PrinterConfiguring printer settings Configuring basic settingsPrinter settings options Country/Region Reset All SettingsLanguage Date and Time Ethernet setup Configuring network settingsConfiguring an Ethernet network connection Configuring a wireless network connectionConnecting to a listed network Configuring basic wireless WiFi settingsNetwork Settings options WiFi Setup WizardConnecting to an unlisted network Setting up the fax Setting up an IP addressViewing Network Configuration Printing Network ConfigurationMultipurpose broadband digital telephone systems Telephone service delivery systems and All-in-One fax featuresStandard telephone systems Using voice-messaging services with the ESP 9 All-in-One fax Using cordless telephones with the ESP 9 All-in-One faxDigital subscriber line DSL telephone systems Connecting the phone and fax Using an answering machine with the ESP 9 All-in-One faxConnecting the printer to a digital telephone service line Connecting the printer to a standard telephone line Connecting the printer to a digital subscriber DSL telephone line Specifying Rings to Answer Manually receiving fax Setting Fax Auto-AnswerSpecifying a distinctive ring for Fax Auto-Answer Menu Options Fax Settings OptionsSettings / Actions Chapterto set the desired sub-setting, as in configuring your sender Handling paper Handling PaperThings to keep in mind Loading the paper traysLoading plain paper Loading envelopes Loading photo paperLoading an original for copying or scanning Loading originalsLoading an original for faxing 1 Place the original plain paper only print side up into the ADF Viewing and Printing Photos Viewing photos Configuring photo print settingsPrint Photos Options Printing photos from a PictBridge camera Printing photosWindows computers can read NTFS-formatted drives Printing tagged images Printing from a Bluetooth-enabled devicePrinting panoramic photos Printing multiple photosRange Zooming and cropping photos Transferring images to a Windows computer Transferring images to a computeruntil Transfer All to PC is highlighted Transferring images to a Macintosh computerCopy Document Adjusting copy settingsCopying Simple copyingCopying Copy Document OptionsView Settings SettingsPress the or to set the scaling for your image. The choices are Same Copy Photo OptionsKodak ESP 9 Printer User Guide CopyingBefore you start ScanningSimple document scans Simple scanningSimple image scans Adjusting scan settingsScanning multiple originals simultaneously Scan Options Sending faxes Fax settingsFaxing IntroductionSelecting a fax recipient from the Fax Phonebook Dialing a fax number on the control panelSpecifying a Quick Dial recipient from the keypad Using Quick Dial to select a Fax Phonebook entrySpecifying a Quick Dial recipient from the Send Fax menu Receiving faxes automatically Canceling faxesReceiving faxes Fax Phonebook entriesto select highlight Quick Dial and Adding a new Fax Phonebook entryEditing an existing Fax Phonebook entry 11 To assign a Quick Dial number to this name, pressDeleting an existing Fax Phonebook entry Preparing a fax for transmissionPrinting a fax cover page Changing Send Fax settings Settings Fax reportsSend Fax Options View Settingsto select Print Fax Confirmation Page and press OK Printing a fax reportGeneral care Maintaining Your PrinterCleaning the scanner lid Cleaning the scanner glassuntil the desired option is selected Monitoring and adjusting the printers performanceReplacing ink cartridges Maintenance Options4 Open the box containing the new ink cartridge 7 Insert the ink cartridge into the printhead Replacing the printhead 1 Printhead 2 Color ink cartridge 3 Black ink cartridge Maintaining Your PrinterKodak ESP 9 Printer User Guide Kodak ESP 9 Printer User Guide 5 Remove the old printhead from the carriage6 Remove the new printhead from its bag Chapter8 Place the new printhead into the carriage Printer fails to power on TroubleshootingTroubleshooting “quick start” General troubleshootingCorrective Action Device not recognizedCorrective Action Probable CauseProbable Cause Ink cartridge not recognizedMultiple paper feed Corrective ActionCorrective Action Multiple pictures not scanned properlyNo communication with computer Probable CauseProbable Cause No paper feedOne or more of the colors on the calibration sheet is missing To check the paperProbable Cause Paper jamPrinter not responding Corrective ActionWrong paper size ProblemTransfer pictures failure User guide on the CD is obsoleteProbable Cause Macintosh OS X troubleshootingWindows Vista troubleshooting WIA Windows Image Acquisition error service has stopped workingTo set a Windows PC to print in reverse order Print troubleshootingEnvelope printing incorrect Multiple-page document not printing in reverse order Windows onlyPicture will not print PictBridge camera not detectedPicture cropped Picture print smudgedCorrective Action Poor print qualityPrint skewed or slanted Probable CauseMore than one type or size of paper is loaded Print spotted Print too darkTroubleshooting Probable CauseTo check the paper Printing slowPrinting stops White edges on borderless printsScan fails Copy troubleshootingScan troubleshooting Copy cut offComputer unable to detect the All-in-One printer Network troubleshootingWired network troubleshooting Scanned image blankTo establish an active network connection No TCP/IPTo check your LAN card Macintosh To see if you have an active network connectionCorrective Action Printer not foundTo make sure your network connection is active Probable CauseProbable Cause To print the network configuration pageProbable Cause Corrective ActionTo obtain an IP address for the computer with the cable modem Wireless troubleshootingNo IP address with cable modem without a router No SSIDCorrective Action Probable CauseCorrective Action Probable CauseProbable Cause Weak signalCannot connect to network Corrective ActionCorrective Action Unsupported authentication or encryption typeInvalid WEP Key Probable CauseProbable Cause Another device connected to the access pointInvalid WPA Passphrase Corrective ActionKodak ESP 9 Printer User Guide TroubleshootingPhoto Printing Features Product and Safety SpecificationsPhoto Printing Features Print PerformanceProduct and Safety Specifications Copy Document FeaturesCopy Photo Features Scanning FeaturesScanning Features Paper Tray FeaturesInk Tanks ConnectivitySystem Requirements Physical SpecificationsWarranty Software SupportPaper Types Papers SupportedWindows PC MacintoshPaper Sizes for PC and Macintosh computers Safety SpecificationsParts PowerLocation Environment Regulatory ComplianceFCC Compliance and Advisory IC Radiation Exposure Statement FCC and Industry CanadaCanadian DOC Statement Waste Electrical and Electronic Equipment Labeling German Compliance StatementAll-in-One printer All-in-One printer GlossaryComputer-to-computer See Ad hoc Page Peer-to-peer network See ad hoc Tagged Images See DPOF Kodak ESP 9 Printer User Guide Chapter AKodak ESP 9 Printer User Guide GlossaryWindows PC only If you need to call Customer SupportKodak ESP 9 Printer User Guide If you need to call Customer Support1111 See Personal identification number Aborting See CancelAdjusting IndexSee Labeling Danger See SafetyCompliance See Regulations Customer Support See SupportKodak ESP 9 Printer User Guide Disposal Installing Replacing Storingreverse order UsingKodak ESP 9 Printer User Guide Phonebook Setting image qualityThird-party access software Peer-to-peer network See Ad hocMultiple originals Ring pattern, telephone. See FaxPlacing the printer Damage, avoidingKodak ESP 9 Printer User Guide Vista troubleshootingKodak ESP 9 Printer User Guide Wireless printing, Bluetooth1K3289 B 1K3289 1K3289