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Dell KR019, WMTE01 specifications Problems

Models: WMTE01 KR019

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Troubleshooting Software and Hardware

Problems	38
Dell Diagnostics	39
Troubleshooting Tips	44
Power Problems	45
Memory Problems	46
Lockups and Software Problems	47
Dell Technical Update Service	49
Dell Support Utility	49

5 Reinstalling Software	51
Drivers	51
Identifying Drivers	51
Reinstalling Drivers and Utilities	52
Restoring Your Operating System	55
Using Microsoft Windows System Restore	56
Using Dell Factory Image Restore and Dell
PC Restore	57
Using the Operating System Media	60

6Finding Information . . . . . . . . . . . . . . . . 63

7Getting Help . . . . . . . . . . . . . . . . . . . . . . 65

Obtaining Assistance	65
Technical Support and Customer Service	66
DellConnect™	66
Online Services	66
AutoTech Service	67
Automated Order-Status Service	67

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Contents

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Dell KR019, WMTE01 specifications Problems

Contents

Dell Precision R5400 Setup and Quick Reference Guide w w w . d e l l . c o m s u p p o r t . d e l l . c o mJune Notes, Notices, and CautionsP/N KR019 Contents 2 Setting Up Your ComputerProblems Returning Items for Warranty Repair or Credit ContentsProblems With Your Order Product InformationContents About Your Computer Front Viewpower button, power light diagnostic lightsline-in connector Back Panel Connectorsnetwork link integrity light Setting Up Your Computer Quick SetupSetting Up Your Computer 2 Install the rails and the computer in the rack3 Connect the keyboard and mouse Setting Up Your Computer 5 Connect the computer and monitor optional power cables4 Connect the monitor optional 8 Press the power button on the computer and monitor optional Connecting to the Internet Setting Up Your Internet ConnectionMicrosoft Windows Vista Microsoft Windows XP2 Click Start→ Internet Explorer The New Connection Wizard appears 3 Click Connect to the InternetMicrosoft Windows Vista Transferring Information to a New ComputerMicrosoft Windows XP Files and Settings Transfer Wizard With the Operating System Media 8 Click Finish 4 Under Which computer is this?, click Old Computer, and click Next 2 Under Now go to your old computer, click NextSpecifications integrated network interface with ASF 2.0 support as NOTE ASF 2.0 support and wakeup on LAN are notavailable on the secondary NIC and are not available on NOTICE Hard drives are not hot swappableNOTE The center riser expansion slot configuration varies according to the riser installed on your computerExpansion slots integrated ADI 1984 High Definition Audio CODECtwo back panel RJ-45 connectors for integrated 1-GB PS/2 keyboard and mouse two back panel connectors line-in and line-outPCI Express x16 on outer push button - Press the power button to turn on the NOTE Heat dissipation is calculated based upon the Weight Temperaturetemperature gradation of 10C per hour operating temperature is derated 1F/550 ft105 G +/- 5% with pulse duration of 2 msec +/- 10% 40 G +/- 5% with pulse duration of 2 msec +/--10%Airborne contaminant level Specifications Troubleshooting Tools TroubleshootingPower Light Beep Codes If your computer emits a series of beeps during start-upProgrammable interval timer failure Memory problemNVRAM power loss Invalid NVRAM configurationError Messages Do not use these characters in filenames computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page N O B O O T D E V I C E A V A I L A B L E - The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device TI M E - O F - D A Y C L O C K L O S T P O W E R - System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, and then immediately exit the program see your Service Manual at support.dell.com. If the message reappears, contact Dell see Contacting Dell on page System Messages 3 In the Fix a Problem section, click Hardware Troubleshooter Troubleshooting Software and Hardware Problems1 Click Start→ Help and Support Dell Diagnostics Answer any questions that appear 6 Type 1 to Run the 32 Bit Dell Diagnostics Starting the Dell Diagnostics From the Drivers and Utilities Media1 Insert the Drivers and Utilities media into the optical drive Dell Diagnostics Main Menu After the Dell Diagnostics loads the following menu appearsPress Tab to select the test you want to run and then press Enter After Test System is selected, the following menu appearsFunction continued NOTE The Extended Test periodically requires your input toany error conditions encountered Troubleshooting TipsDisplays the results of the test and Power Problems Memory Problems Service Manual on the Dell Support website at support.dell.comLockups and Software Problems reinstall the programThe computer does not start up The computer stops respondingR U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D Dell Technical Update Service Dell Support UtilityClicking the Dell Support Icon Drivers Reinstalling SoftwareIdentifying Drivers Reinstalling Drivers and Utilities Properties Using the Drivers and Utilities Disc8 Click Roll Back Driver Manually Reinstalling Drivers 6 Click Update Driver 7 Click Browse my computer for driver software2 Under Pick a Category, click Performance and Maintenance 2 Click Properties, and click Device ManagerRestoring Your Operating System 9 Click Update DriverYou can restore your operating system in the following ways 5 Click Device ManagerUsing Microsoft Windows System Restore Using Dell Factory Image Restore and Dell PC Restore Dell Factory Image Restore Microsoft Windows Vista Dell PC Restore Microsoft Windows XP Using the Operating System Media To reinstall Windows, you need the following items Reinstalling Windows Vista or Windows XP3 If the Install Windows message appears, click Exit When the DELL logo appears, press F12 immediatelyReinstalling Software Finding Information Safety, Regulatory, Warranty, and Support How to troubleshoot and solve problemsFor additional regulatory information, see the Regulatory Compliance homepage onGetting Help Obtaining AssistanceOnline Services Technical Support and Customer ServiceDellConnect AutoTech Service Problems With Your OrderAutomated Order-Status Service Returning Items for Warranty Repair or Credit Product InformationBefore You Call Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back or bottom of the computerExpress Service Code Error message, beep code, or diagnostic codeContacting Dell Getting Help Index Page Page Index