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Dell KR019, WMTE01 Technical Support and Customer Service, DellConnect, Online Services

Models: WMTE01 KR019

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NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 69, and then see the contact information for your region or go to support.dell.com.

DellConnect™

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services at the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

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Getting Help

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Dell KR019, WMTE01 specifications Technical Support and Customer Service, DellConnect, Online Services

Contents

Dell Precision R5400 Setup and Quick Reference Guide w w w . d e l l . c o m s u p p o r t . d e l l . c o mNotes, Notices, and Cautions JuneP/N KR019 Contents 2 Setting Up Your ComputerProblems Problems With Your Order Returning Items for Warranty Repair or CreditContents Product InformationContents power button, power light About Your ComputerFront View diagnostic lightsBack Panel Connectors line-in connectornetwork link integrity light Setting Up Your Computer Quick Setup2 Install the rails and the computer in the rack Setting Up Your Computer3 Connect the keyboard and mouse 5 Connect the computer and monitor optional power cables Setting Up Your Computer4 Connect the monitor optional 8 Press the power button on the computer and monitor optional Connecting to the Internet Setting Up Your Internet Connection2 Click Start→ Internet Explorer The New Connection Wizard appears Microsoft Windows VistaMicrosoft Windows XP 3 Click Connect to the InternetTransferring Information to a New Computer Microsoft Windows VistaMicrosoft Windows XP Files and Settings Transfer Wizard With the Operating System Media 8 Click Finish 4 Under Which computer is this?, click Old Computer, and click Next 2 Under Now go to your old computer, click NextSpecifications available on the secondary NIC and are not available on integrated network interface with ASF 2.0 support asNOTE ASF 2.0 support and wakeup on LAN are not NOTICE Hard drives are not hot swappableExpansion slots NOTE The center riser expansion slot configurationvaries according to the riser installed on your computer integrated ADI 1984 High Definition Audio CODECtwo back panel RJ-45 connectors for integrated 1-GB two back panel connectors line-in and line-out PS/2 keyboard and mousePCI Express x16 on outer push button - Press the power button to turn on the NOTE Heat dissipation is calculated based upon the temperature gradation of 10C per hour WeightTemperature operating temperature is derated 1F/550 ft40 G +/- 5% with pulse duration of 2 msec +/--10% 105 G +/- 5% with pulse duration of 2 msec +/- 10%Airborne contaminant level Specifications Troubleshooting Troubleshooting ToolsPower Light Beep Codes If your computer emits a series of beeps during start-upNVRAM power loss Programmable interval timer failureMemory problem Invalid NVRAM configurationError Messages Do not use these characters in filenames computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page N O B O O T D E V I C E A V A I L A B L E - The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device TI M E - O F - D A Y C L O C K L O S T P O W E R - System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, and then immediately exit the program see your Service Manual at support.dell.com. If the message reappears, contact Dell see Contacting Dell on page System Messages Troubleshooting Software and Hardware Problems 3 In the Fix a Problem section, click Hardware Troubleshooter1 Click Start→ Help and Support Dell Diagnostics Answer any questions that appear Starting the Dell Diagnostics From the Drivers and Utilities Media 6 Type 1 to Run the 32 Bit Dell Diagnostics1 Insert the Drivers and Utilities media into the optical drive Press Tab to select the test you want to run and then press Enter Dell Diagnostics Main MenuAfter the Dell Diagnostics loads the following menu appears After Test System is selected, the following menu appearsFunction continued NOTE The Extended Test periodically requires your input toTroubleshooting Tips any error conditions encounteredDisplays the results of the test and Power Problems Memory Problems Service Manual on the Dell Support website at support.dell.comThe computer does not start up Lockups and Software Problemsreinstall the program The computer stops respondingR U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D Dell Technical Update Service Dell Support UtilityClicking the Dell Support Icon Reinstalling Software DriversIdentifying Drivers Reinstalling Drivers and Utilities Using the Drivers and Utilities Disc Properties8 Click Roll Back Driver 2 Under Pick a Category, click Performance and Maintenance Manually Reinstalling Drivers6 Click Update Driver 7 Click Browse my computer for driver software 2 Click Properties, and click Device ManagerYou can restore your operating system in the following ways Restoring Your Operating System9 Click Update Driver 5 Click Device ManagerUsing Microsoft Windows System Restore Using Dell Factory Image Restore and Dell PC Restore Dell Factory Image Restore Microsoft Windows Vista Dell PC Restore Microsoft Windows XP Using the Operating System Media 3 If the Install Windows message appears, click Exit To reinstall Windows, you need the following itemsReinstalling Windows Vista or Windows XP When the DELL logo appears, press F12 immediatelyReinstalling Software Finding Information For additional regulatory information, see Safety, Regulatory, Warranty, and SupportHow to troubleshoot and solve problems the Regulatory Compliance homepage onGetting Help Obtaining AssistanceTechnical Support and Customer Service Online ServicesDellConnect Problems With Your Order AutoTech ServiceAutomated Order-Status Service Returning Items for Warranty Repair or Credit Product InformationBefore You Call Express Service Code Diagnostics Checklist Name Date Address Phone numberService Tag bar code on the back or bottom of the computer Error message, beep code, or diagnostic codeContacting Dell Getting Help Index Page Page Index