•Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 20.
•Run the Dell Diagnostics (see "Dell Diagnostics" on page 39).
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, read and follow the safety instructions provided with your computer.
The computer does not start up
E N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.
A program stops responding
E N D T H E P R O G R A M —
1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2Click the Applications tab.
3Click to select the program that is no longer responding.
4Click End Task.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a CD or DVD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then
reinstall the program.
Troubleshooting
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