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Dell WMTE01, KR019 Starting the Dell Diagnostics From the Drivers and Utilities Media

Models: WMTE01 KR019

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Starting the Dell Diagnostics From the Drivers and Utilities Media

Starting the Dell Diagnostics From the Drivers and Utilities Media

Before running the Dell Diagnostics, enter the system setup program (see your Service Manual on the Dell Support website at support.dell.com) to review your computer’s configuration information, and ensure that the device you want to test is displayed in the system setup program and is active.

1Insert the Drivers and Utilities media into the optical drive.

2Restart your computer.

3When the DELL logo appears, press <F12> immediately.

NOTE: Keyboard failure may result when a key is held down for extended periods of time. To avoid possible keyboard failure, press and release <F12> in even intervals to open the Boot Device Menu.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, and then shut down your computer and try again.

4When the boot device list appears, use the up- or down- arrow keys to highlight CD/DVD/CD-RW Drive then press <Enter>.

NOTE: Using the one-time boot menu changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot sequence specified in the system setup program.

5Press any key to confirm that you want to start from the CD/DVD.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, and then shut down your computer and try again.

6Type 1 to Run the 32 Bit Dell Diagnostics.

7At the Dell Diagnostics Menu, type 1 to select Dell 32-bit Diagnostics for Resource CD (graphical user interface).

8Press <Tab> to select Test System and then press <Enter>.

NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to return to the previous menu.

Troubleshooting

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Dell WMTE01 Starting the Dell Diagnostics From the Drivers and Utilities Media, Type 1 to Run the 32 Bit Dell Diagnostics

Contents

w w w . d e l l . c o m s u p p o r t . d e l l . c o m Dell Precision R5400 Setup and Quick Reference GuideP/N KR019 Notes, Notices, and CautionsJune 2 Setting Up Your Computer ContentsProblems Contents Returning Items for Warranty Repair or CreditProblems With Your Order Product InformationContents Front View About Your Computerpower button, power light diagnostic lightsnetwork link integrity light Back Panel Connectorsline-in connector Quick Setup Setting Up Your Computer3 Connect the keyboard and mouse 2 Install the rails and the computer in the rackSetting Up Your Computer 4 Connect the monitor optional 5 Connect the computer and monitor optional power cablesSetting Up Your Computer 8 Press the power button on the computer and monitor optional Setting Up Your Internet Connection Connecting to the InternetMicrosoft Windows XP Microsoft Windows Vista2 Click Start→ Internet Explorer The New Connection Wizard appears 3 Click Connect to the InternetMicrosoft Windows XP Transferring Information to a New ComputerMicrosoft Windows Vista Files and Settings Transfer Wizard With the Operating System Media 8 Click Finish 2 Under Now go to your old computer, click Next 4 Under Which computer is this?, click Old Computer, and click NextSpecifications NOTE ASF 2.0 support and wakeup on LAN are not integrated network interface with ASF 2.0 support asavailable on the secondary NIC and are not available on NOTICE Hard drives are not hot swappablevaries according to the riser installed on your computer NOTE The center riser expansion slot configurationExpansion slots integrated ADI 1984 High Definition Audio CODECtwo back panel RJ-45 connectors for integrated 1-GB PCI Express x16 on outer two back panel connectors line-in and line-outPS/2 keyboard and mouse push button - Press the power button to turn on the NOTE Heat dissipation is calculated based upon the Temperature Weighttemperature gradation of 10C per hour operating temperature is derated 1F/550 ftAirborne contaminant level 40 G +/- 5% with pulse duration of 2 msec +/--10%105 G +/- 5% with pulse duration of 2 msec +/- 10% Specifications Power Light TroubleshootingTroubleshooting Tools If your computer emits a series of beeps during start-up Beep CodesMemory problem Programmable interval timer failureNVRAM power loss Invalid NVRAM configurationError Messages Do not use these characters in filenames computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page N O B O O T D E V I C E A V A I L A B L E - The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device TI M E - O F - D A Y C L O C K L O S T P O W E R - System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, and then immediately exit the program see your Service Manual at support.dell.com. If the message reappears, contact Dell see Contacting Dell on page System Messages 1 Click Start→ Help and Support Troubleshooting Software and Hardware Problems3 In the Fix a Problem section, click Hardware Troubleshooter Dell Diagnostics Answer any questions that appear 1 Insert the Drivers and Utilities media into the optical drive Starting the Dell Diagnostics From the Drivers and Utilities Media6 Type 1 to Run the 32 Bit Dell Diagnostics After the Dell Diagnostics loads the following menu appears Dell Diagnostics Main MenuPress Tab to select the test you want to run and then press Enter After Test System is selected, the following menu appearsNOTE The Extended Test periodically requires your input to Function continuedDisplays the results of the test and Troubleshooting Tipsany error conditions encountered Power Problems Service Manual on the Dell Support website at support.dell.com Memory Problemsreinstall the program Lockups and Software ProblemsThe computer does not start up The computer stops respondingR U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D Dell Support Utility Dell Technical Update ServiceClicking the Dell Support Icon Identifying Drivers Reinstalling SoftwareDrivers Reinstalling Drivers and Utilities 8 Click Roll Back Driver Using the Drivers and Utilities DiscProperties 6 Click Update Driver 7 Click Browse my computer for driver software Manually Reinstalling Drivers2 Under Pick a Category, click Performance and Maintenance 2 Click Properties, and click Device Manager9 Click Update Driver Restoring Your Operating SystemYou can restore your operating system in the following ways 5 Click Device ManagerUsing Microsoft Windows System Restore Using Dell Factory Image Restore and Dell PC Restore Dell Factory Image Restore Microsoft Windows Vista Dell PC Restore Microsoft Windows XP Using the Operating System Media Reinstalling Windows Vista or Windows XP To reinstall Windows, you need the following items3 If the Install Windows message appears, click Exit When the DELL logo appears, press F12 immediatelyReinstalling Software Finding Information How to troubleshoot and solve problems Safety, Regulatory, Warranty, and SupportFor additional regulatory information, see the Regulatory Compliance homepage onObtaining Assistance Getting HelpDellConnect Technical Support and Customer ServiceOnline Services Automated Order-Status Service Problems With Your OrderAutoTech Service Product Information Returning Items for Warranty Repair or CreditBefore You Call Service Tag bar code on the back or bottom of the computer Diagnostics Checklist Name Date Address Phone numberExpress Service Code Error message, beep code, or diagnostic codeContacting Dell Getting Help Index Page Page Index