Contents
Issue 1.0 April 2006 37
network is to enable the DEFINITY or MultiVantage system and the Avaya IR system to
communicate with each other using the UDP and TCP protocols on the network.
The following are typical causes of problems with server communications over the LAN:
• Incorrect administration of server communication settings, such as IP addresses
• Breakdowns in the LAN system or malfunction of the server itself
• Overloading the Avaya IR system or the LAN
The following resources are available to help you troubleshoot problems with LAN
communications:
• Technical books and Web sites in the public realm explain how to analyze LAN problems.
• The Solaris operating system provides network troubleshooting tools.
• DEFINITY and MultiVantage systems have built-in network troubleshooting tools.
Additionally, you can receive help with troubleshooting server problems from your LAN
administrator and from Avaya. Before seeking assistance, be sure to:
• Research the situation
• Make sure that servers are administered correctly in the Avaya IR system
To investigate the problem:
1. Go to the Speech Server Status screen (Feature Packages > Speech and DPR
Administration > Display Status > Speech Server Status) to check server status and
settings.
2. Select the desired speech server from the list and select Submit.
The system displays setting and status information for the server.
3. Verify that the correct ports, server name, and IP address are in use.
If you have recorded the server name and IP address on the IR System Data Form, refer
to it now.
4. If there are errors in the configuration of the server, take the following actions: