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d)The system displays the Component Services window.

e)On the Tree tab, select Services (Local).

f)Select the Text-to-Speech service from the list of services in the lower-right window.

g)From the Action menu, select Stop.

h)The Status of the service is blank.

i)From the Action menu, select Start.

j)The Status of the service is started.

k)Close the Component Services window.

System process problems

Problems with system processes can affect callers and voice response operations, causing speech breaks, delays, and interruptions in call handling.

Unix commands failing or disk errors

If Unix commands are failing, or if the system reports disk failures, go to the Message Log Report screen (Reports > Message Log Report), check for events related to the problem, and follow the repair procedures in the related Explain text or online Help topic. The following are possible problems:

•DSKMG messages report file access failures that affect speech or data operations.

•Unix messages report problems with the Unix operating system.

Execute Unix command failed

Most likely, the problem is with the command or shell script. Make sure that the command or shell script that was attempted works when executed manually. If it does, verify that its full path name is provided to the script.

vi editor causes core dump

If the vi editor causes a core dump, split the file into multiple segments:

•Type split - n filename name and press Enter, where n is the number of lines in each piece (1000 is the default), filename is the name of the files you want to split, and name is the new segment you are creating.

34 Avaya IR R2.0 Troubleshooting

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Avaya 2 manual System process problems, Unix commands failing or disk errors, Execute Unix command failed
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2 specifications

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