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Go to the Speech Recognition or DPR Configuration screen (Feature Packages > Speech and DPR Administration > Administration > Speech Proxy Administration > Speech Recognition Administration > Speech Recognition or DPR Configuration) and administer a server.

Speech server not running

For earlier releases of OSR, run the command swisvc -startto restart the speech server after every Avaya IR system re-start.

Starting with OSR 2.x, you can set OSR service to start automatically after every system restart. To do so, make the following change on the OSR 2.x server:

1.Locate and open the file c:\Program Files\SpeechWorks\OpenSpeechRecognizer\confg\SpeechWorks.cfg

2.Change the SWIsvcMonAutoRestart and SWIsvcMonAutoStart lines to be set to 1. Verify that the lines look like this:

SWIsvcMonAutoRestart=1

SWIsvcMonAutoStart=1

3.Save the SpeechWorks.cfg file.

Speech response delayed

Delays in speech response may be caused by:

Inadequate IR system or LAN resources. Managing the performance of your IR system helps to prevent delays in speech response.

Limited recognition resources in a speech recognition application. All remote application resources might be busy and not available for allocation to other calls. You must wait for resources to become available or increase the number of resources the system can use.

Overloaded host communications. If interactions between the host and the IR system are too busy, the result may be delays in speech response.

Mismatches between the anticipated number of digits in an ANI or DID pass and the actual number received (R2MFC protocol only). Use the nms command to specify the anticipated number of digits.

Speech recognition rejecting many responses

ScanSoft OSR 2.0 uses new confidence scores to obtain the recognition result. Some of the borderline utterances that would have been accepted in OSR 1.x might be rejected in OSR 2.0.

Try one of the following changes to increase the recognition rate:

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Avaya 2 manual Speech server not running, Speech response delayed, Speech recognition rejecting many responses

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