Contents

4.If cards are not in service, either try to restore them or contact your Avaya support representative.

See Restoring cards and channels on page 48 for procedures that may bring cards back into service.

5.If cards are in service, go to the Channel Services screen (Voice Equipment > Voice Services > Channel Services) and verify that required voice response applications are assigned to the appropriate channels.

6.If Speech Recognition or Text-to-Speech are in use, make sure that those applications are working and that servers running the applications are accessible.

7.Go to the Message Log Report screen (Reports > Message Log Report) and check for messages indicating that the Transaction State Machine process (TSM) is respawning due to an excessive number of channels in the system.

The message MTC017 (MTC_RESPAWN) indicates respawning of a system maintenance process.

8.If TSM is respawning due to an excessive number of channels, reassign channels to another Avaya IR system or contact your Avaya support representative to order more channels.

Calls dropped

The Avaya IR system can drop calls at the initial prompt or at any other time.

Calls dropped at initial prompt

The IR system may drop calls when the initial prompt is playing if the prompt was recorded over background noise, such as a fan or ventilation system. The background noise may be detected as a dial tone following connection by the caller. If this happens, the call is dropped by the IR system. To fix the problem, re-record the prompt without the background noise.

Note:

For sound quality, you should record in an environment that is free of background noise.

All calls dropped

Take these actions when all calls are dropped:

Note:

If you depend on a host system to provide information to callers, refer to Host interaction on page 22 problems.

1.Go the Message Log Report screen (Reports > Message Log Report) and scan it for messages related to the trouble.

Issue 1.0 April 2006 17

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Avaya 2 manual Calls dropped at initial prompt, All calls dropped

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.