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4.If the card is still not in service, type display card card _number and press Enter and verify that the card is found.

Note:i

If there are problems with licensing, there may be no usable channels on the card, and the card will not be found when the display card command is run.

5.If the card is not found, go to the Feature Licensing screen (Configuration Management > Feature Licensing) and verify that there are enough Right-to-Use licenses (RTUs) for the channels supported by the card.

6.If you do not have an adequate number of RTUs for channels in operation, contact your Avaya support representative to arrange to acquire more RTUs.

7.If RTUs are not an issue, and the card is still not in service, you may be able to bring it back into service by removing and restoring it.

See Removing and restoring cards on page 52 for more information.

Removing and restoring cards

If the connection to a card is seated properly, and the card is configured correctly, try removing and restoring the card. Repeat the remove and restore process anytime that you change a configuration parameter or reseat a cable. Removing and restoring causes the IR system to attempt re-initialization of the card.

To remove and restore a card:

1.To remove the card, type remove card card number and press Enter.

2.To restore the card, type restore card card number and press Enter.

The IR system attempts to configure the card again. The reconfiguration process may bring the card back into service.

3.If the card remains in the BROKEN state, check the card configuration in the switch and make any required corrections.

4.Remove and restore the card again on the IR system.

Even if you have made no changes to the card configuration on the switch, removing and restoring the card at this point may clear the problem.

5.If the card is still BROKEN, busy out and release the card on the switch.

6.Remove and restore the card once more on the IR system.

If the card remains in the BROKEN state, you need to find out more and then contact your Avaya support representative. See Gathering data on card operations on page 53 for more information.

52 Avaya IR R2.0 Troubleshooting

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Avaya 2 manual Removing and restoring cards

2 specifications

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