Contents

An IP-enabled DEFINITY or MultiVantage system receives calls from the PSTN, converts them to packet-based signals, and sends them to the IR system over a Local Area Network (LAN) connection.

Calls come from the PSTN directly to the IR system through digital connections.

For successful voice response operations, all of the connections described above and the telephony network that supports them–including central offices–must be working and free from errors.

Switches

IR systems can be linked to DEFINITY or MultiVantage systems that route calls to and from the IR system and perform call handling functions. For successful operations, switches must be free of hardware problems and must be administered correctly. Additionally, connections between the switch and the IR system must be operating properly and not be overloaded.

DEFINITY and MultiVantage systems come with a comprehensive set of self-tests that you can use to troubleshoot problems with the switch and with connections, such as trunks. Procedures are documented in detail in the various administration manuals. Switch troubleshooting should be done with the aim of bringing connections into service. Once the connections are in service, there is a good chance that the problem is not with the switch.

Voice response applications

Voice response applications manage the interactions between callers and play the information that callers hear. For successful operations, voice response applications must perform a variety of tasks, such as:

Interpreting caller input and taking appropriate action

Communicating with hosts, databases, and proxy speech servers

Transferring values entered by callers to other applications

Providing information to callers in the form of recorded speech or speech generated through the Proxy Text-to-Speech feature

As you can see, voice response applications are central to the successful operation of an IR system.

Connections and communications

Connections to other systems, and the communications that take place across them, are critical to smooth voice operations. Major connections and communications are as follows:

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Avaya 2 manual Switches, Voice response applications, Connections and communications

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

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