Contents
Issue 1.0 April 2006 21
• There is no fax machine at the remote number.
Once you have checked these two possibilities, troubleshoot fax problems using the
information in this section.
For internal errors:
1. Check for fax errors by taking one of the following actions:
― Go to the Message Log Report (Reports > Message Log Report) and check for fax
errors or
― Type trace date FAXOOC sbFaxProc NMSIP chan # area all level all and press
Enter.
2. Provide the output to technical support.
You may also learn of errors through negative return values on a FAX action. Refer to
Interpreting negative fax values on page 21 for explanations of negative errors.
Review the fax_tool.h file for negative return values for FAX actions. Negative return values
indicate that an error has occurred in a FAX process. Use the following list of return values to
determine the cause of the error.
Value Meaning
-1 Another faxit command is executing.
-2 Fax transmission failed (internal).
-3 Channel was denied (internal).
-4 File cannot be opened or does not exist
-5 There are no previous queued faxes.
-8 faxit command timed out (internal).
-12 Cannot set timer (internal).
-13 File was not specified.
-14 Unix call failed (internal).
-15 Destination was not supplied.
-17 Command was not supplied.
-18 Return string was not supplied.
-19 Cover page merging failed (internal).