Contents

TCIP/IP connections between the IR system and a server might be set up incorrectly, so that required data is not available to callers.

Application errors

Applications manage voice response functions, so errors can be devastating to operations. For instance, an application may call for the playing of recorded speech that does not exist, or try to access the wrong server for speech. Applications that are not sufficiently tested, or that are not tested under realistic conditions, can function poorly when used for business operations. Voice response applications that are large and complex or that use system resources inefficiently are the most common cause of performance problems.

Connection and communication problems

When any connection that supports voice response applications experiences a problem, operations may be affected. Disruptions may occur in the public switched telephone network (PSTN), MultiVantage (DEFINITY) system, servers that support operations, or in the LAN.

Circuit-based configurations

Circuit-based configurations allocate a physical cable (or part of a cable by using Time Division Multiplexing) to each telephone call. Obviously, problems with these cables might affect voice response applications.

Packet-based configurations

When the VoIP feature is used, the voice data is transmitted in small packets that contain a fraction of the entire spoken transmission. Rather than a dedicated cable being used between the end-points, packets traverse the network between the end-points via one or more available routes. With this type of transmission, packets may get lost. An overloaded network might delay or lose packets.

Overloading

Overloading may occur in these ways:

An overloaded IR system exhibits performance problems. Causes of system overloaded include:

Voice response applications that use system resources inefficiently or are too complex or lengthy

Excessive system processes that are external to voice response operations

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Avaya 2 manual Application errors, Connection and communication problems, Overloading, Circuit-based configurations

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

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Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.