Contents
24 Avaya IR R2.0 Troubleshooting
1. Go to the Speech Resource Status screen (Features > Speech and DPR
Administration > Display Status > Speech Resource Status), select a speech
resource type from the drop-down list, and select Submit.
The configuration listing for the selected type of speech resource is displayed.
2. Review the speech resource listing to verify that the resource is administered and is in the
in service (IN SERV) state.
3. Repeat the previous steps with all types of speech resources.
4. If no speech resource is administered, go to the Speech Recognition Configuration screen
(Features > Speech and DPR Administration > Administration > Speech
Recognition or DPR Configuration) and make the required entries to configure speech
resources.
5. If speech resources are configured, but are not in the IN SERV (in service) state, verify
that the speech server or servers and related connections are operating.
Cannot configure speech recognition
If the Speech Recognition Configuration option is not available on the Speech Proxy
Administration screen, the Natural Language Speech Recognition packages are not installed.
The AVsproxy and AVsrproxy packages are required for the Natural Language Speech
Recognition feature. If WholeWord speech recognition is required (AVasr, AVwwasr), one or
more of the language packages (AVwwau, AVwwbp, AVwwcf, AVwwcs, AVwwfr, AVwwgr,
AVwwit, AVwwjn, AVwwms, AVwwnl, AVwwuk, Avwwus) are also needed. For SpeechWorks
OpenSpeech Recognizer (OSR), AVosr204 is required.
All ports BROKEN on speech server
If all ports for a proxy speech server are in the BROKEN state when viewed either by
recognition type or by server type, the speech recognition proxy is not able to connect to the
specified server with the configured port.
To correct the problem:
1. Ensure that the speech recognition server is up and running.
See Troubleshooting speech server disconnections on page 37 for more information.
2. Run the netstat –a command on the recognition server to verify that the recognition
server is listening on the configured port.
Speech resource bad or non-configured
If you see the following system message when you try to display a speech configuration
resource, there is no server administered for the specified recognition type.
Error: Bad or Non-configured Resource type