Contents

1.Go to the Speech Resource Status screen (Features > Speech and DPR Administration > Display Status > Speech Resource Status), select a speech resource type from the drop-down list, and select Submit.

The configuration listing for the selected type of speech resource is displayed.

2.Review the speech resource listing to verify that the resource is administered and is in the in service (IN SERV) state.

3.Repeat the previous steps with all types of speech resources.

4.If no speech resource is administered, go to the Speech Recognition Configuration screen (Features > Speech and DPR Administration > Administration > Speech Recognition or DPR Configuration) and make the required entries to configure speech resources.

5.If speech resources are configured, but are not in the IN SERV (in service) state, verify that the speech server or servers and related connections are operating.

Cannot configure speech recognition

If the Speech Recognition Configuration option is not available on the Speech Proxy Administration screen, the Natural Language Speech Recognition packages are not installed. The AVsproxy and AVsrproxy packages are required for the Natural Language Speech Recognition feature. If WholeWord speech recognition is required (AVasr, AVwwasr), one or more of the language packages (AVwwau, AVwwbp, AVwwcf, AVwwcs, AVwwfr, AVwwgr, AVwwit, AVwwjn, AVwwms, AVwwnl, AVwwuk, Avwwus) are also needed. For SpeechWorks OpenSpeech Recognizer (OSR), AVosr204 is required.

All ports BROKEN on speech server

If all ports for a proxy speech server are in the BROKEN state when viewed either by recognition type or by server type, the speech recognition proxy is not able to connect to the specified server with the configured port.

To correct the problem:

1.Ensure that the speech recognition server is up and running.

See Troubleshooting speech server disconnections on page 37 for more information.

2.Run the netstat –acommand on the recognition server to verify that the recognition server is listening on the configured port.

Speech resource bad or non-configured

If you see the following system message when you try to display a speech configuration resource, there is no server administered for the specified recognition type.

Error: Bad or Non-configured Resource type

24 Avaya IR R2.0 Troubleshooting

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Avaya 2 Cannot configure speech recognition, All ports Broken on speech server, Speech resource bad or non-configured

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