Contents

 

 

 

Inadequate or expired

Affected features are not

• From web administration, go

feature licensing

functioning, or are not

to the Feature Licensing

Note: Renaming the IR

functioning as expected.

screen (Configuration

 

 

Management > Feature

system may cause loss of

 

 

 

 

Licensing) to identify the

feature licensing.

 

 

 

 

features licensed for the

 

 

 

 

 

 

system.

 

 

 

• Contact your Avaya support

 

 

 

representative if you have

 

 

 

renamed the IR system or

 

 

 

to purchase more features, if

 

 

 

you require them.

 

 

 

Calls not terminating on the

Callers hear a fast busy signal.

• From web administration, go

IR system.

 

 

to Configuration

 

 

 

Management > System

 

 

 

Control.

 

 

 

• Stop and start the voice

 

 

 

system.

Poor communication or no

Possible effects include:

• Test the LAN connection.

communication with

• Response times for speech

See Checking LAN

required servers across the

communications on page 36

 

functions and data retrieval

LAN

 

for more information.

 

are slow, interrupted, or

 

 

• Work with your LAN

 

 

both.

 

• Speech functions and data

administrator as needed to

 

resolve the problem.

 

 

resident on servers are not

 

 

• Add additional proxy speech

 

 

accessible to voice

 

 

response applications.

servers or speech server

 

 

 

resources

Incorrect system

Degraded or non-functional

• From web administration, go

administration, such as

voice response services

to the Display Equipment

errors in channel

 

 

screen (Configuration

assignments, server

 

 

Management > Voice

assignments, and other

 

 

Equipment > Display

configuration information

 

 

Equipment) and check the

 

 

 

system settings.

 

 

 

• Make corrections as

 

 

 

needed.

Inadequate system

Poor response times, speech

Assess the load and reduce it, if

resources (memory, CPU,

breaks, load-related messages

necessary. Manage better the

disk)

and alarms, increased hold

performance of your system in

 

times and blocking of calls

the future.

 

 

 

 

Voice response application

•

Degraded or non-functional

Contact the vendor or internal

coding errors

 

voice response services

staff who develop your

 

•

Dropped calls

applications.

 

 

Issue 1.0 April 2006 11

Page 10 Page 12
Page 11
Image 11
Avaya 2 manual Lan
Page 10 Page 12

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.
Top Page Image Contents