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Subprog to sbFaxHpr failed (internal).

 

 

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IRAPI call failed (internal).

 

 

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Wrong subprog message was received (internal).

 

 

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Max. sbFaxHpr instances was reached (internal).

 

 

Reviewing fax repair procedures

When problems arise with fax operations, the Message Log Report screen might display various events related to fax operations. The Explain text and help topics for these events include suggested repair procedures. If you see fax events in the Message Log Report screen, review the related repair procedures to determine your course of action.

Fax text or file not found

Take action depending on whether the problem occurred in transmission or receipt of the fax:

Request to transmit a fax file to the caller failed: Verify, using either the Fax Loading and Printing screen or the full path specified in the voice response application, that the file exists.

Caller did not receive the fax: Consider manually transmitting the fax message to the caller by using the delivery number contained in the error message.

Host interaction problems

This section contains very basic information on problems that might occur when a IR system interacts with a host system. Most often, you will work with the vendor of your host system to resolve these issues.

Host sessions recover repeatedly

To resolve the problem:

1.Go to the Message Log Report screen (Reports > Message Log Report) and check for messages related to the trouble.

Alarms related to host interaction begin with the letters HOST, and range in severity from minor to critical.

2.Verify that a Transaction Base screen has been specified.

3.Verify that the Login and Recovery sequences both keep the host session at a Transaction Base screen.

22 Avaya IR R2.0 Troubleshooting

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Avaya 2 manual Reviewing fax repair procedures, Fax text or file not found, Host interaction problems

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