Index

A

A word about the Tomcat server log • 36

Activating disk mirroring for a new hard disk drive • 57 All calls dropped • 17

All ports BROKEN on speech server • 24 Application errors • 9

Automatic Speech Recognition fails • 32

C

Call-handling problems • 16 Calls dropped • 17

Calls dropped at initial prompt • 17 Calls not transferred properly • 18 Calls to host dropped • 23

Cannot configure speech recognition • 24 Checking cable connections • 10, 43, 49, 50, 51 Checking card administration • 51

Checking card and channel states • 47 Checking communications • 36 Checking for errors • 27

Checking for hard disk drive failures • 54 Checking hardware • 43

Checking JDBC operations • 35

Checking LAN communications • 11, 31, 36 Checking NMS card configuration • 47, 51 Checking Oracle object size limits • 35 Checking system history • 14

Checking the server connection • 27

Checking the voice response application and system administration • 26

Connection and communication problems • 9 Connections and communications • 7

D

Database problems • 35

Detecting incorrect IP addresses (arp) • 41 Disabling disk mirroring • 58

Displaying data on NMS cards • 53 Displaying data on VoIP cards • 53 Displaying network statistics (netstat) • 41 Displaying packet route (traceroute) • 42

E

Erratic availability of MRCP speech resources • 30 Execute Unix command failed • 34

F

Fax problems • 20

Fax text or file not found • 22

G

Gathering data on card operations • 52, 53

Gathering information on a problem • 13

H

Hardware malfunctions and failures • 8

Host interaction problems • 16, 17, 22

Host sessions recover repeatedly • 22

I

Identifying possible causes of problems • 10 Incorrect system administration • 8 Inspecting the IR system platform • 50 Interpreting negative fax values • 21 Investigating operations problems • 16

L

Locating fax errors • 21

M

Monitoring Ethernet packets • 40 Monitoring live operations • 14 MRCP connections and protocols • 27 MRCP problems • 27

MRCP servers are frequently out of service • 30

N

No DTMF tones (WINK protocol) • 19

No response for application with host interface • 23

O

Overloading • 9

P

Performing root cause failure analysis • 48, 54 Pinging server connections • 40

Poor audio quality on VoIP calls • 20 Possible malfunctions and errors • 8

R

R2.0

Returning TTS resource state to INSERV • 33 Removing a failed hard disk drive • 55, 56 Removing and restoring cards • 52

Replacing a failed hard disk drive • 54 Requirements for successful operations • 6, 16 Resolving a problem when the monitor does not display •

43

Resources for LAN troubleshooting • 37

Issue 1.0 April 2006 61

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Avaya 2 manual Index

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.