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3. Redefine the database table storage, if necessary.

Note:

Contact your internal database administrator or your database vendor for help with this and other database tasks.

A word about the Tomcat server log

In Avaya IR Release 2.0, the Web Administration tool uses Tomcat as both the Web server and servlet engine. Tomcat periodically writes data to a log on the Avaya IR server.

Since the Tomcat server does not provide a method internally to delete old data, it continually adds to this data and will continue to do so unless cleaned up from time to time. We recommend that you check these log files on a regular basis and delete old data files when the size of the log file directory gets too large.

This file can be found at the following location:

/webadm/jakarta-tomcat-5.0.28/logs/localhost_log.<yyyy-mm-dd>.txt

where <yyyy-mm-dd>is the date of the last time time the log was written to. For example, if the last date the log was written to was May 7, 2004, then the name of the log file would be:

localhost_log.2004-05-07.txt

Checking communications

Because voice system functions may be reliant on servers, checking LAN communications is an important aspect of troubleshooting. You might need to work with your LAN administrator to completely investigate LAN problems.

Checking LAN communications

To support voice response operations, an Avaya IR system may communicate with remote servers that store databases, with proxy servers for Text-to-Speech and speech recognition, or both. Using servers outside the IR system provides flexibility and increased storage capacity.

However, problems with LANs and with servers can interrupt or stop access to required functions. Understanding how to check LAN communications helps you to identify the cause of voice response problems faster when servers are involved. If the VoIP feature is used, LAN operations are critical to transmitting calls. With VoIP, the goal of troubleshooting the

36 Avaya IR R2.0 Troubleshooting

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Avaya 2 manual Checking communications, Word about the Tomcat server log, Checking LAN communications

2 specifications

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