Contents

Digital lines and LAN connections that bring calls in from and send calls out to the public switched telephone network (PSTN)

Connections between any MultiVantage systems and the IR system

Connections from the back of the IR system to other devices, and to the LAN

LAN connections between the IR system and servers that provide speech functions, database information, or both

A breakdown in any of these connections can affect voice response operations.

System and LAN capacity

Like any computer, the IR system has a certain amount of memory, drive space, and CPU capacity to support system operations. Additionally, the IR system requires LAN capacity to communicate with servers that provide critical functions. For successful operation, both IR system capacity and LAN capacity must be adequate.

Possible malfunctions and errors

This section explains the types of problems that may affect voice response operations.

Hardware malfunctions and failures

Hardware malfunctions and failures may stop or interfere with voice operations. These include problems in:

The IR system itself

Servers providing speech functions, database information, or both

Connected MultiVantage (DEFINITY) systems

Hardware malfunctions and failures are relatively easy to identify. However, they are rarely a cause of problems.

Incorrect system administration

Errors in IR system administration can cause problems with voice operations. Examples are:

A service cannot be assigned to a channel, resulting in the service not functioning when calls come in.

8 Avaya IR R2.0 Troubleshooting

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Avaya 2 manual Possible malfunctions and errors, System and LAN capacity, Hardware malfunctions and failures

2 specifications

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