Contents
8 Avaya IR R2.0 Troubleshooting
• Digital lines and LAN connections that bring calls in from and send calls out to the public
switched telephone network (PSTN)
• Connections between any MultiVantage systems and the IR system
• Connections from the back of the IR system to other devices, and to the LAN
• LAN connections between the IR system and servers that provide speech functions,
database information, or both
A breakdown in any of these connections can affect voice response operations.
System and LAN capacity
Like any computer, the IR system has a certain amount of memory, drive space, and CPU
capacity to support system operations. Additionally, the IR system requires LAN capacity to
communicate with servers that provide critical functions. For successful operation, both IR
system capacity and LAN capacity must be adequate.
This section explains the types of problems that may affect voice response operations.
Hardware malfunctions and failures
Hardware malfunctions and failures may stop or interfere with voice operations. These
include problems in:
• The IR system itself
• Servers providing speech functions, database information, or both
• Connected MultiVantage (DEFINITY) systems
Hardware malfunctions and failures are relatively easy to identify. However, they are rarely a
cause of problems.
Incorrect system administration
Errors in IR system administration can cause problems with voice operations. Examples are:
• A service cannot be assigned to a channel, resulting in the service not functioning when
calls come in.