Contents

Using IR system events

The first step in the general troubleshooting procedure is to check for messages about events related to the problem. This topic provides more information about troubleshooting based on events.

Events on the Avaya IR system are logged, and alarms are generated when those events cause or might cause a problem with voice response operations.

To troubleshoot using Avaya IR system alarms and errors:

1.When a problem arises, check the Message Log Report screen (Reports > Message Log Reports) for messages about events related to the situation.

Events include a time stamp, event ID, and brief explanatory text. See the sample event that follows:

Mon May 12 00:15:05 2003 CDH CDH007 -- -- --- (CDH_TRASUM) trasum failed. Reason: Could not connect to the database

2.If you find events that are relevant to the problem, view additional information on the event.

Additional information includes priority, description, and repair procedures. You may display additional information by using the Explain option in the Message Log Report screen, or by going to the online Help topic for the message.

3.Follow the repair procedure for the event.

The repair procedure may provide specific instructions, direct you to contact your Avaya support representative, or link to other topics in the online Help or to other resources.

Gathering information on a problem

The next step of the general procedure for troubleshooting is to gather information on the problem. The topics in this section explain how to gather the information. You may do this on your own or under the direction of an Avaya support representative.

Reviewing the Display Equipment screen

Go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment) to view configuration information, such as:

Type of card

Type of channels

Issue 1.0 April 2006 13

Page 13
Image 13
Avaya 2 manual Using IR system events, Gathering information on a problem, Reviewing the Display Equipment screen

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.