Contents

Text-to-Speech problems

This section describes how to find and resolve problems related to the Text-to-Speech (TTS) feature.

Speechify or RealSpeak TTS port state stays INSERV when LAN is down

The SpeechWorks Speechify or RealSpeak proxy software on the Avaya IR system does not detect when the LAN connection to the speech server is inactive and leaves the TTS port state as INSERV. As a result, callers hear silence, since the port on the IR system is still in service. The caller must hang up to terminate the call, even if the LAN connection comes back up. When the LAN connection is active again, the proxy software resets the port state so that new calls can be handled properly.

R2.0: Returning TTS resource state to INSERV

If connectivity with RealSpeak, Speechify, or SAPI-compliant Text-to-Speech (TTS) servers has been interrupted, you may need to set the resource state to INSERV to resume TTS services.

To set the resource state to INSERV:

1.At the IR system command prompt, enter sproxyadm -r TTSx -dto show the resource state.

For more information about the sproxyadm command, see sproxyadm command.

2.If the resource state is FOOS, BROKEN, or INSERV, enter sproxyadm -r TTSx -f INSERV to change the resource state to INSERV.

3.Repeat Step 1 to check the resource state.

4.If the resource state does not change to INSERV, you must restart the TTS service on the Windows NT server and repeat Steps 1 through 3 above.

5.For a Speechify or RealSpeak engine, if the resource state does not change to INSERV, follow instructions in the Speechify or RealSpeak documentation to restart the TTS service, then repeat Steps 1 through 3 above.

6.For a SAPI TTS engine, if the resource state does not change to INSERV, use the following steps to restart the Windows NT TTS service, then repeat Steps 1 through 3 above.

a)On the Windows NT server, open the Control Panel window (Start > Settings > Control Panel).

b)Select Administrative Tools.

c)Select Component Services.

Issue 1.0 April 2006 33

Page 33
Image 33
Avaya manual Text-to-Speech problems, R2.0 Returning TTS resource state to Inserv

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.