Contents

LAN overloading may result from competition with other processes for LAN capacity. The result can be delays and breaks in the availability of required data and functions.

If the call load increases beyond the capacity of the IR system, call handling problems are likely to occur. A new system, or re-routing of calls, is generally required.

Speech

The IR system provides information to callers through recorded or generated speech. For successful operation:

Recorded speech must exist, be of acceptable quality, and be accessible to voice response applications.

Generated speech must be constructed properly by the Proxy Text-to-Speech feature and the voice response application.

Recorded speech must be transferred from a server, so that the application can play it for the caller.

Communication between the IR system and the server or host must be adequate to deliver speech in a timely manner.

Identifying possible causes of problems

Generally, you will work with Avaya support representatives to identify the cause of the problem and correct it. However, you may find that some problems are easy to identify and resolve on your own.

The following table describes common problems and suggests actions you can take to identify them:

Problems

Effects

Actions

Disconnection or poor

Possible effects include:

Check the cable connections.

connection of cables to the

• Monitor, keyboard, or

See Checking cable

back of the IR system

connections on page 43 for

mouse are not operating.

 

more information.

 

• Speech functions and data

 

 

 

resident on servers are not

 

 

accessible.

 

10 Avaya IR R2.0 Troubleshooting

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Avaya 2 manual Identifying possible causes of problems, Speech, Problems Effects Actions

2 specifications

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