Contents

Checking the server connection

See Troubleshooting speech server disconnections on page 37 for a complete procedure on checking and testing the connection.

Checking for errors

To check for errors:

1.Go to the Message Log Report screen (Reports > Message Log Report) and check for messages related to the trouble.

2.Enter the following commands as needed to analyze operations:

Type trace tsm chan all tee /tmp/trace.out and press Enter to trace all levels of operations for the call.

Type trace tsm chan date tee /tmp/trace.out and press Enter to trace operations for the identified date. (Trace output will be prefixed by the date and timestamp.)

Type trace tsm chan VROP tee /tmp/trace.out and press Enter to trace voice response operations specifically.

The trace output from the above commands is sent to the console and to the file /tmp/trace.out.

3.Place a call to the server.

4.Review the trace output for failure indications or error messages and take action to correct the problems.

MRCP problems

This section describes how to find and resolve problems related to the MRCP feature.

MRCP connections and protocols

Avaya IR communicates with MRCP servers using the following protocols:

Signaling requests for call set-up and tear-down between servers use Real-time Streaming Protocol (RTSP) connections.

Audio data (speech delivered to an ASR engine for recognition and synthesized speech delivered from a TTS engine) is carried over a Real-time Transport Protocol (RTP) connection.

The two protocols use different ports and port ranges. For IBM WVS servers (and typically other MRCP-compliant vendor engines):

RTSP uses a base port of 554

Issue 1.0 April 2006 27

Page 27
Image 27
Avaya 2 manual Mrcp problems, Checking the server connection, Checking for errors, Mrcp connections and protocols

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.