Contents

Troubleshooting

An Avaya IR system interacts with other systems and relies on them for critical functions. Consequently, troubleshooting may involve testing connections and checking other systems where databases, speech functions, and host services reside. This section guides you in resolving many Avaya IR system problems and includes information on basic LAN, server, and host troubleshooting. Additionally, Avaya technical support provides troubleshooting assistance that is specific to your Avaya IR system and the current problem.

This section includes the following topics:

 

Troubleshooting overview

6

Troubleshooting procedure

12

Troubleshooting based on observations

15

Troubleshooting overview

This overview explains how the Avaya IR system works and and identifies potential problem areas.

Requirements for successful operations

Interactions between the IR system and other systems and applications are essential to voice response operations. This section explains the requirements for successful operations to help you to prevent problems and identify them more quickly when they occur.

The public switched telephone network (PSTN)

Calls come into the IR system from the public switched telephone network (PSTN). Calls from the PSTN can reach the IR system in one of three ways:

A MultiVantage (DEFINITY) system receives the calls from the PSTN and passes them to the IR system through direct digital connections between the two systems.

6 Avaya IR R2.0 Troubleshooting

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Avaya 2 manual Requirements for successful operations, Public switched telephone network Pstn, Contents

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.