Error Messages on the Computer

Message

Possible cause

Solution

 

 

 

Cannot Connect

The computer

If internal memory or the

To Product

needs to access

optional memory card is

 

files in memory

full, transfer the images to

 

during

a computer (see

 

HP Instant Share

page 117) and then

 

setup. But either

delete the images from the

 

the internal

camera to free-up space

 

memory is full,

(see page 96). If the

 

or if an optional

optional memory card is

 

memory card is

locked, unlock it by

 

installed, the

switching the locking tab

 

card is either full

on the card to the

 

or locked.

unlocked position.

 

 

 

 

The camera is

Turn on the camera.

 

turned off.

 

 

 

 

 

The camera is

Try connecting the camera

 

not working

directly to a PictBridge-

 

correctly.

certified printer, and print

 

 

an image. This will verify

 

 

that the optional memory

 

 

card, USB connection, and

 

 

the USB cable are

 

 

functioning correctly.

 

 

 

 

The cable is not

Make sure that the cable is

 

connected

firmly connected to the

 

correctly.

computer and camera.

 

 

 

172 HP Photosmart R717 User’s Manual