Message | Possible cause | Solution |
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Printer error. | There is a | Turn the printer off, then on |
| problem with the | again. Press the |
| printer. | button on the camera. |
|
| Complete the print request |
|
| again. |
|
|
|
Unable to | There is no | • Check that the printer |
communicate with | connection | is turned on. |
printer. | between the | • Make sure the cable is |
| camera and | connected between the |
| printer. | printer and the camera |
|
| or the optional |
|
| HP Photosmart |
|
| dock. If that does not |
|
| work, turn off the |
|
| camera and disconnect |
|
| it from the USB cable. |
|
| Turn the printer off and |
|
| then on again. Re- |
|
| connect the camera |
|
| and turn it on. |
|
|
|
Printer top cover | The printer is | Close the top cover of the |
is open. | open. | printer. |
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|
|
Incorrect or | The print head is | Install a new print head, |
missing print | the incorrect | turn the printer off, then |
head. | model or is | turn it back on. |
| missing. |
|
|
|
|
Printer ink cover | The printer ink | Close the ink cover. |
is open. | cover is open. |
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|
|
|
Incorrect or | The printer | Install a new printer |
missing print | cartridge is the | cartridge, turn the printer |
cartridge. | incorrect model | off, then turn it back on. |
| or is missing. |
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| Troubleshooting and Support 171 | |