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HP
M3027/M3035
manual
Control panel
Models:
M3027/M3035
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Troubleshooting
Specs
Install
Problem-solving flowchart
Default Job Options menu
TCF T.30 Delay
Symbols/Numerics
Login
HP Web Jetadmin
Warranty
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2 Control panel
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Use the control panel
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Use the Administration menu
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Contents
HP LaserJet M3027/M3035 MFP
Page
HP LaserJet M3027/M3035 Multifunction
Trademark Credits
Copyright and License
Table of contents
Media and trays
Input/output I/O configuration
Print
Device features
Scan and send e-mail
Copy
Fax
Problem solving
Manage and maintain the device
175
Appendix B Service and support
Appendix a Supplies and accessories
Appendix C Specifications
Appendix D Regulatory information
243
Appendix E Working with memory and print server cards
245
Device basics
Feature Description
Features comparison
Device comparison
HP LaserJet M3027 HP LaserJet M3027x HP LaserJet M3035
Accessories
Storage features
Environmental features
Accessibility
Device parts
Walkaround
Interface ports see Interface ports on
Interface ports
Device software
Full software installation Printer driver only
Supported operating systems
Supported printer drivers
Universal printer drivers Driver Autoconfiguration
Priority for print settings
Automatic Configuration
HP Driver Preconfiguration
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Software for Macintosh computers
Open the printer drivers
To change the device
Utilities
HP Web Jetadmin
Remove software from Macintosh operating systems
Embedded Web server
Supported operating systems Supported browsers
Other components and utilities
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Control panel
Control-panel layout
Use the control panel
Data light
Ready light
Home screen
Control-panel help system
Buttons on the touchscreen
Control-panel help system on
Navigate the Administration menu
Use the Administration menu
1Information menu
Information menu
Menu item Sub-menu item Values Description
Default Options for Originals
Default Job Options menu
2Default Options for Originals menu
Menu item Values Description
3Image Adjustment menu
Image adjustment
Background Cleanup
Darkness
4Default Copy Options menu
Default Copy Options
5Fax Send menu
Default Fax Options
6Fax Receive menu
Document File Type Choose the file format for the e-mail
Default E-mail Options
Tiff Post Scanned files
Default Send to Folder Options
7Default Print Options menu
Default Print Options
Sided Single-sided or double-sided by default
Copies Per Job Type a value
8Time/Scheduling menu
Time/Scheduling menu
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Management menu
Mode after the delay that is specified in the Time
9Management menu
Scheduling menu
Networking and I/O
Initial Setup menu
10Networking and I/O
11Jetdirect menus
Default IP
Manual Settings
IPV6 Settings Enable
Dhcp Release
Address
Manual Settings Use the Manual Settings menu to
DHCPV6 Policy
Proxy Server
Reset Security
AppleTalk Enable
Diagnostics Embedded Test
Security Secure Web
Select All Tests
Snmp Test
Data Path Test
Execution Time H
Packets Sent
Ping Results
Packets Received
Percent Lost
Print Protocols
Link Speed
12Fax Setup menu
Fax Setup
Error Correction
Fax Send Settings Fax Dial Volume
Mode Disabled
Jbig Compression Disabled
Ringer Volume Off
Fax Receive Settings Rings To Answer
Dialing Prefix
Billing Codes
Send Setup menu
Mail Setup
13E-mail Setup menu
14Send Setup menu
15Device Behavior menu
Device Behavior menu
Auto Print Interrupt Enabled
Behavior Disabled
Copy Interrupt Enabled
Letterhead Mode Yes General Print Override A4/Letter
Form Length
Orientation Portrait default
Font Source
Font Number
16Print Quality menu
Print Quality menu
Calibration/Cleaning Create Cleaning
Small Paper Mode
Process Cleaning Process button
Slow
17Troubleshooting menu
Troubleshooting menu
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Service menu
Resets menu
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Input/output I/O configuration
USB configuration
Configure TCP/IPv4 parameters
Network configuration
Set an IP address
Set the subnet mask
Set the default gateway
Disable network protocols optional
Configure TCP/IPv6 parameters
Disable IPX/SPX
Disable DLC/LLC
Disable AppleTalk
HP Jetdirect EIO print servers
Media and trays
Paper to avoid
General guidelines for media
Paper that can damage the device
Category Specifications
General media specifications
Envelopes
Media considerations
Envelopes with double side seams
Transparencies
Labels
Letterhead and preprinted forms
Card stock and heavy media
Card stock construction
Card stock guidelines
Media type Fuser mode setting
Select the correct fuser mode
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Select print media
Media size Dimensions Weight and thickness
Supported media sizes
1Supported media sizes
Supported media types
Type Dimensions
3Tray 1 media types
4Tray 2 and tray 3 media types
Printing and paper-storage environment
Load media on the scanner glass
Load media
Load the automatic document feeder ADF
Load tray 1 multipurpose tray
Customize tray 1 operation
Setting Explanation
Load tray 2 and optional tray
Media type Maximum amount That can be loaded
Load special media
Tray
To the front
Control print jobs
Setting Description
Print to the top output bin
Select output bins
Print to the rear output bin
Device features
Staple media
Use the convenience stapler
Load staples
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Gain access to the job storage features
Use job storage features
Use the proof and hold feature
Create a proof and hold job
Print the remaining copies of a proof and hold job
Use the private job feature
Delete a proof and hold job
Create a private job
Delete a private job
Use the QuickCopy feature
Create a QuickCopy job
Print additional copies of a QuickCopy job
Delete a QuickCopy job
Use the stored job feature
Create a stored copy job
Print a stored job
Create a stored print job
Delete a stored job
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Print
Create and use quick sets
Use features in the Windows printer driver
Create a quick set
Use quick sets
Resize documents
Use watermarks
Set a custom paper size from the printer driver
Reduce or enlarge a document
Print a blank first
Use different paper and printing covers
Print multiple pages on one sheet of paper
Print on both sides of the paper
Print on both sides manually
Use automatic duplex printing
Layout options for printing on both sides
Use the Services tab
Create and use presets
Use features in the Macintosh printer driver
Create a preset
Use presets
Use automatic duplex printing
Printing on both sides of the paper
Print on both sides manually
Stop the current print job from the control panel
Cancel a print job
Stop the current print job from the software program
Print
Copy
Copy screen
Use the Copy screen
Set the default copy options
Copy from the scanner glass
Basic copy instructions
Copy from the document feeder
Option name Description
Adjust the copy settings
Copying two-sided documents manually
Copy two-sided documents
Copy two-sided documents automatically duplex models only
Make two-sided copies from one-sided documents
Make one-sided copies from two-sided documents
Copy mixed-size originals
Change the copy-collation setting
Copy a photo
Copy photos and books
Copy a book
Touch Job Build On
Combine copy jobs by using Job Build
Cancel a copy job
Scan and send e-mail
Configure e-mail server settings
Configure e-mail settings
Configure the Smtp gateway address
Supported protocols
Find gateways
Test the Smtp settings
Find the Smtp gateway from the device control panel
Find the Smtp gateway from an e-mail program
Use the Send E-mail screen
Load documents
Perform basic e-mail functions
Send documents
Send a document
Use the auto-complete function
Create a recipient list
Use the address book
Use the local address book
Delete e-mail addresses from the local address book
Add e-mail addresses to the local address book
Button Description
Change e-mail settings for the current job
Original Sides
Optimize Text
Scan to a workflow destination
Scan to a folder
Fax
Analog faxing
Configure and use the fax features
Connect the fax to a telephone line
Digital fax
Fax
Manage and maintain the device
Use information pages
Description How to print
Font lists
Fax reports
Software Information location
Configure e-mail alerts
Open the HP Easy Printer Care software
Use the HP Easy Printer Care software
HP Easy Printer Care software sections
SectionOptions
Overview tab
Alert Settings window
Use the embedded Web server
Open the embedded Web server by using a network connection
Tab or section Options
Embedded Web server sections
Networking tab
Digital Sending tab
Other links
Use HP Web Jetadmin software
Use the HP Printer Utility for Macintosh
HP Printer Utility features
Open the HP Printer Utility
Open the HP Printer Utility in Mac OS X
Additional Settings
Bonjour Settings
Mail Alerts
Manage supplies
Approximate print-cartridge replacement intervals
Supplies life
Manage the print cartridge
HP fraud hotline and Web site
Print-cartridge authentication
Replace supplies and parts
Supply replacement guidelines
Change the print cartridge
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Clean the exterior
Clean the device
Clean the scanner glass
Clean the ADF
Clean the scanner lid backing
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Clean the paper path
Calibrate the scanner
Touch Troubleshooting
Problem solving
Factors that affect performance
Problem-solving checklist
Step Verification step Possible problems Solutions Number
Problem-solving flowchart
Is the power on?
Does Ready appear on
Does the device copy?
Fax problems on
See Solve fax problems on
Device selects media from the wrong tray CauseSolution
Solve general device problems
Device does not pull paper from tray Cause Solution
Paper curls when it exits the device Cause Solution
Print job prints on both sides of the paper Cause Solution
Print job is extremely slow Cause Solution
Pages print, but are totally blank Cause Solution
Message and see Control-panel messages on
Media on
Message type Description Status messages
Control-panel message types
1Control-panel messages
Control-panel messages
Control panel message Description Recommended action
Embedded I/O buffer overflow To
Error To continue touch OK
Continue touch OK
USB I/O buffer overflow To continue
Fuser Error To continue turn off
Xxxxx Error To continue turn off
55.XX.YY DC Controller Error To
Then on
No System To continue turn off then
Error To continue turn off then on
Xxxx Error To continue turn off then
Storage error settings changed To continue touch OK
8X.YYYY EIO Error To continue turn off
Permanent storage full
Custom Authentication Required
Access denied menus locked
Authentication Required To Use This
Feature
Front side optical system error
Error executing Digital Send job. Job
HP digital sending delivery error
Install black cartridge
Enter correct login
Password or name is incorrect. Please
Please turn device off and install hard
Power off Scan failure Press Start to rescan
Unable to send job
User name or password is incorrect
Unable to store job
Please re-enter
Common causes of jams
Device is jammed.1 Cause Solution
See Load media on
Jam locations
Turn off jam recovery
Jam recovery
Clear jams from the ADF
Clear jams
Clear jams
Clear jams from the input-tray areas
Clear jams from the print-cartridge area
Clear jams from the output-bin areas
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Clear jams from the duplexer
Solve repeated jams
Clean the device. See Clean the device on
Clear stapler jams
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Print-quality problems associated with media
Solve print-quality problems
Print-quality problems associated with the environment
Print-quality problems associated with jams
See Dropouts See Lines See Gray background See Toner smear
AaBbCc
Light print entire
Light print partial
See Random image Repetition on
Dropouts
Specks
Lines
Toner smear
Gray background
Repeating defects
Loose toner
Repeating image
Skew
Misformed characters
Wrinkles or creases
Curl or wave
Tire tracks
Vertical white lines
White spots on black
Blurred print
Scattered lines
Random image repetition
HP Jetdirect Print Server
Solve network printing problems
Prevent copy problems
Solve copy problems
Image problems
Problem Cause Solution
Glass. See Clean the device
Media-handling problems
Change the print cartridge on
Quality menu on
Print Quality submenu, touch Set
See Calibrate the scanner
Problem Cause
Performance problems
Solve sending problems
Solve fax problems
Faxes quit during sending Cause Solution
Outgoing fax calls keep dialing Cause Solution
Solve receiving problems
Faxes are not printing at the device Cause Solution
Validate the Smtp gateway address
Solve e-mail problems
Validate the Ldap gateway address
Solve common Windows problems
Library/Printers/PPDs/Contents/Resources
Solve common Macintosh problems
Solve common Macintosh problems
Software troubleshooting
Solve Linux problems
Hardware troubleshooting
General problems
Solve PostScript problems
Legal page prints with clipped margins Cause Solution
PS error page prints Cause Solution
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Supplies and accessories
Order supplies, accessories, and parts
Part numbers
Paper-handling accessories
Print cartridge
Memory
Print media
Stapler accessories
HP Printing paper
922296U/Asia-Pacific countries/regions
Hewlett-Packard limited warranty statement
Service and support
Print cartridge limited warranty statement
Customer self repair warranty service
Print cartridge limited warranty statement
HP service agreements
Online Services
HP Customer Care
HP Easy Printer Care software
HP support and information for Macintosh computers
On-site service agreements
HP maintenance agreements
Next-day on-site service
Weekly volume on-site service
Extended warranty
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Specifications
Electrical specifications
Physical specifications
Table C-1Printer dimensions
Table C-3Power requirements
Acoustic emissions
Table C-5Sound power and pressure level1,2
Operating environment
Table C-6Necessary conditions
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Regulatory information
FCC regulations
Environmental product stewardship program
Paper
Return and recycling instructions
Material restrictions
United States and Puerto Rico
HP LaserJet M3027/M3035 device
Material Safety Data Sheet Msds For more information
Telecom statement
Declaration of Conformity
Declaration of conformity
Laser safety
Safety statements
Canadian DOC regulations
Luokan 1 laserlaite
EMI statement Taiwan Laser statement for Finland
Working with memory and print server cards
Overview
Install device memory
Install memory
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Verify that Dimm is installed correctly
Check Dimm installation
Save resources permanent resources
On the Device Settings tab, click More
Enable memory for Windows
Use HP Jetdirect print server cards
Install an HP Jetdirect print server card
Remove an HP Jetdirect print server card
Bidirectional communication Two-way data transmission
Glossary
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Index
Symbols/Numerics
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Msds
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Msds
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CC476-90901* *CC476-90901
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