Problem-solving flowchart, Is the power on? | HP M3027/M3035

Problem-solving flowchart

If the device is not responding correctly, use the flowchart to determine the problem. If the device does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggested steps, contact an HP-authorized service or support provider. See HP Customer Care on page 214.

NOTE: Macintosh users: For more troubleshooting information, see Solve common Macintosh problems on page 200.

Step	Verification step	Possible problems	Solutions
number

1	Is the power on?	No power due to failed power source, cable,	1. Verify that the device is plugged in.
		switch, or fuse.	2.	Verify that the power cable is functional
			2.	Verify that the power cable is functional
				and that the power switch is on.
			3.	Check the power source by plugging
				the device directly into the wall or into
				a different outlet.

2	Does Ready appear on the	Control panel shows an error.	See Control-panel messages on page 154
	device control panel?		for a list of common messages that will help
			you correct the error.
			If the error persists, contact HP Customer
			Care. See HP Customer Care
			on page 214 or the support flyer that came
			in the device box.

		The touchscreen is blank.	The brightness-adjustment dial is set
			incorrectly. Adjust the brightness-
			adjustment dial so that the touchscreen
			controls and messages are visible.

3	Do information pages print? An error message appears on the control-		See Control-panel messages on page 154
		panel display.	for a list of common messages that will help
			you correct the error.

		Media does not move smoothly through the	Make sure that media that meets
		device paper path.	HP specifications. See Media
			considerations on page 58.
			Clean the paper path. See Clean the paper
			path on page 143.

		Poor print quality.	See Solve print-quality problems
			on page 178.

If the error persists, contact HP Customer Care. See HP Customer Care

on page 214 or the support flyer that came in the device box.

ENWW	Problem-solving flowchart 147

Image 159

HP M3027/M3035 Problem-solving flowchart, Step Verification step Possible problems Solutions Number, Is the power on?

Contents

HP LaserJet M3027/M3035 MFP Page HP LaserJet M3027/M3035 Multifunction Trademark Credits Copyright and License Table of contents Media and trays Input/output I/O configuration Print Device features Scan and send e-mail Copy Problem solving FaxManage and maintain the device 175 Appendix D Regulatory information Appendix a Supplies and accessoriesAppendix B Service and support Appendix C Specifications Appendix E Working with memory and print server cards 243245 Device basics HP LaserJet M3027 HP LaserJet M3027x HP LaserJet M3035 Features comparisonFeature Description Device comparison Accessibility Storage featuresAccessories Environmental features Walkaround Device partsInterface ports see Interface ports on Interface ports Supported printer drivers Full software installation Printer driver onlyDevice software Supported operating systems HP Driver Preconfiguration Priority for print settingsUniversal printer drivers Driver Autoconfiguration Automatic Configuration Enww Open the printer drivers Software for Macintosh computersTo change the device Embedded Web server HP Web JetadminUtilities Remove software from Macintosh operating systems Supported operating systems Supported browsers Other components and utilities Enww Control panel Ready light Use the control panelControl-panel layout Data light Home screen Buttons on the touchscreen Control-panel help systemControl-panel help system on Navigate the Administration menu Use the Administration menu Information menu 1Information menuMenu item Sub-menu item Values Description Menu item Values Description Default Job Options menuDefault Options for Originals 2Default Options for Originals menu Darkness Image adjustment3Image Adjustment menu Background Cleanup 4Default Copy Options menu Default Copy Options Default Fax Options 5Fax Send menu6Fax Receive menu Default E-mail Options Document File Type Choose the file format for the e-mailTiff Post Scanned files Default Send to Folder Options Copies Per Job Type a value Default Print Options7Default Print Options menu Sided Single-sided or double-sided by default 8Time/Scheduling menu Time/Scheduling menu Enww Scheduling menu Mode after the delay that is specified in the TimeManagement menu 9Management menu 11Jetdirect menus Initial Setup menuNetworking and I/O 10Networking and I/O Dhcp Release Manual SettingsDefault IP IPV6 Settings Enable Proxy Server Manual Settings Use the Manual Settings menu toAddress DHCPV6 Policy Security Secure Web AppleTalk EnableReset Security Diagnostics Embedded Test Execution Time H Snmp TestSelect All Tests Data Path Test Percent Lost Ping ResultsPackets Sent Packets Received Print Protocols Link Speed 12Fax Setup menu Fax Setup Jbig Compression Disabled Fax Send Settings Fax Dial VolumeError Correction Mode Disabled Billing Codes Fax Receive Settings Rings To AnswerRinger Volume Off Dialing Prefix 14Send Setup menu Mail SetupSend Setup menu 13E-mail Setup menu 15Device Behavior menu Device Behavior menu Letterhead Mode Yes General Print Override A4/Letter Behavior DisabledAuto Print Interrupt Enabled Copy Interrupt Enabled Font Number Orientation Portrait defaultForm Length Font Source 16Print Quality menu Print Quality menu Slow Small Paper ModeCalibration/Cleaning Create Cleaning Process Cleaning Process button 17Troubleshooting menu Troubleshooting menu Enww Service menu Resets menu Enww Input/output I/O configuration USB configuration Network configuration Configure TCP/IPv4 parametersSet an IP address Set the subnet mask Set the default gateway Configure TCP/IPv6 parameters Disable network protocols optionalDisable IPX/SPX Disable AppleTalk Disable DLC/LLCHP Jetdirect EIO print servers Media and trays General guidelines for media Paper to avoidPaper that can damage the device Category Specifications General media specifications Media considerations EnvelopesEnvelopes with double side seams Transparencies Labels Card stock guidelines Card stock and heavy mediaLetterhead and preprinted forms Card stock construction Media type Fuser mode setting Select the correct fuser mode Enww 1Supported media sizes Media size Dimensions Weight and thicknessSelect print media Supported media sizes 4Tray 2 and tray 3 media types Type DimensionsSupported media types 3Tray 1 media types Printing and paper-storage environment Load media Load media on the scanner glassLoad the automatic document feeder ADF Load tray 1 multipurpose tray Customize tray 1 operation Setting Explanation Load tray 2 and optional tray Load special media Media type Maximum amount That can be loadedTray To the front Control print jobs Setting Description Print to the top output bin Select output bins Print to the rear output bin Device features Staple media Use the convenience stapler Load staples Enww Create a proof and hold job Use job storage featuresGain access to the job storage features Use the proof and hold feature Create a private job Use the private job featurePrint the remaining copies of a proof and hold job Delete a proof and hold job Print additional copies of a QuickCopy job Use the QuickCopy featureDelete a private job Create a QuickCopy job Use the stored job feature Delete a QuickCopy jobCreate a stored copy job Create a stored print job Print a stored jobDelete a stored job Enww Print Use quick sets Use features in the Windows printer driverCreate and use quick sets Create a quick set Reduce or enlarge a document Use watermarksResize documents Set a custom paper size from the printer driver Use different paper and printing covers Print a blank firstPrint multiple pages on one sheet of paper Print on both sides of the paper Use automatic duplex printing Print on both sides manuallyLayout options for printing on both sides Use the Services tab Use presets Use features in the Macintosh printer driverCreate and use presets Create a preset Use automatic duplex printing Printing on both sides of the paper Print on both sides manually Cancel a print job Stop the current print job from the control panelStop the current print job from the software program Print Copy Copy screen Use the Copy screen Set the default copy options Basic copy instructions Copy from the scanner glassCopy from the document feeder Option name Description Adjust the copy settings Make two-sided copies from one-sided documents Copy two-sided documentsCopying two-sided documents manually Copy two-sided documents automatically duplex models only Make one-sided copies from two-sided documents Copy mixed-size originals Change the copy-collation setting Copy photos and books Copy a photoCopy a book Touch Job Build On Combine copy jobs by using Job Build Cancel a copy job Scan and send e-mail Supported protocols Configure e-mail settingsConfigure e-mail server settings Configure the Smtp gateway address Find the Smtp gateway from an e-mail program Test the Smtp settingsFind gateways Find the Smtp gateway from the device control panel Use the Send E-mail screen Send a document Perform basic e-mail functionsLoad documents Send documents Use the auto-complete function Use the address book Create a recipient listUse the local address book Delete e-mail addresses from the local address book Add e-mail addresses to the local address book Optimize Text Change e-mail settings for the current jobButton Description Original Sides Scan to a workflow destination Scan to a folder Fax Configure and use the fax features Analog faxingConnect the fax to a telephone line Digital fax Fax Manage and maintain the device Use information pages Description How to print Font lists Fax reports Software Information location Configure e-mail alerts SectionOptions Use the HP Easy Printer Care softwareOpen the HP Easy Printer Care software HP Easy Printer Care software sections Overview tab Alert Settings window Use the embedded Web server Open the embedded Web server by using a network connection Tab or section Options Embedded Web server sections Digital Sending tab Networking tabOther links Use HP Web Jetadmin software Open the HP Printer Utility in Mac OS X HP Printer Utility featuresUse the HP Printer Utility for Macintosh Open the HP Printer Utility Bonjour Settings Additional SettingsMail Alerts Manage the print cartridge Approximate print-cartridge replacement intervalsManage supplies Supplies life HP fraud hotline and Web site Print-cartridge authentication Supply replacement guidelines Replace supplies and partsChange the print cartridge Enww Enww Clean the device Clean the exteriorClean the scanner glass Clean the ADF Clean the scanner lid backing Enww Clean the paper path Calibrate the scanner Touch Troubleshooting Problem solving Factors that affect performance Problem-solving checklist Does Ready appear on Problem-solving flowchartStep Verification step Possible problems Solutions Number Is the power on? Does the device copy? Fax problems on See Solve fax problems on Paper curls when it exits the device Cause Solution Solve general device problemsDevice selects media from the wrong tray CauseSolution Device does not pull paper from tray Cause Solution Print job is extremely slow Cause Solution Print job prints on both sides of the paper Cause SolutionPages print, but are totally blank Cause Solution Message and see Control-panel messages on Media on Message type Description Status messages Control-panel message types Control-panel messages 1Control-panel messagesControl panel message Description Recommended action USB I/O buffer overflow To continue Error To continue touch OKEmbedded I/O buffer overflow To Continue touch OK Then on Xxxxx Error To continue turn offFuser Error To continue turn off 55.XX.YY DC Controller Error To No System To continue turn off then Error To continue turn off then on Permanent storage full Storage error settings changed To continue touch OKXxxx Error To continue turn off then 8X.YYYY EIO Error To continue turn off Feature Access denied menus lockedCustom Authentication Required Authentication Required To Use This Install black cartridge Error executing Digital Send job. JobFront side optical system error HP digital sending delivery error Power off Scan failure Press Start to rescan Password or name is incorrect. PleaseEnter correct login Please turn device off and install hard Please re-enter User name or password is incorrectUnable to send job Unable to store job Device is jammed.1 Cause Solution Common causes of jamsSee Load media on Jam locations Turn off jam recovery Jam recovery Clear jams from the ADF Clear jams Clear jams Clear jams from the input-tray areas Clear jams from the print-cartridge area Clear jams from the output-bin areas Enww Clear jams from the duplexer Solve repeated jams Clean the device. See Clean the device on Clear stapler jams Enww Enww Print-quality problems associated with jams Solve print-quality problemsPrint-quality problems associated with media Print-quality problems associated with the environment See Dropouts See Lines See Gray background See Toner smear AaBbCc Light print partial Light print entireSee Random image Repetition on Specks DropoutsLines Toner smear Gray background Loose toner Repeating defectsRepeating image Skew Misformed characters Wrinkles or creases Curl or wave Vertical white lines Tire tracksWhite spots on black Blurred print Scattered lines Random image repetition HP Jetdirect Print Server Solve network printing problems Problem Cause Solution Solve copy problemsPrevent copy problems Image problems Media-handling problems Glass. See Clean the deviceChange the print cartridge on Print Quality submenu, touch Set Quality menu onSee Calibrate the scanner Problem Cause Performance problems Outgoing fax calls keep dialing Cause Solution Solve fax problemsSolve sending problems Faxes quit during sending Cause Solution Solve receiving problems Faxes are not printing at the device Cause Solution Solve e-mail problems Validate the Smtp gateway addressValidate the Ldap gateway address Solve common Windows problems Library/Printers/PPDs/Contents/Resources Solve common Macintosh problems Solve common Macintosh problems Solve Linux problems Software troubleshootingHardware troubleshooting PS error page prints Cause Solution Solve PostScript problemsGeneral problems Legal page prints with clipped margins Cause Solution Enww Supplies and accessories Order supplies, accessories, and parts Memory Paper-handling accessoriesPart numbers Print cartridge Print media Stapler accessories HP Printing paper 922296U/Asia-Pacific countries/regions Hewlett-Packard limited warranty statement Service and support Print cartridge limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement HP Easy Printer Care software Online ServicesHP service agreements HP Customer Care HP support and information for Macintosh computers Weekly volume on-site service HP maintenance agreementsOn-site service agreements Next-day on-site service Extended warranty Enww Specifications Table C-3Power requirements Physical specificationsElectrical specifications Table C-1Printer dimensions Table C-6Necessary conditions Table C-5Sound power and pressure level1,2Acoustic emissions Operating environment Enww Regulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructionsPaper Material restrictions HP LaserJet M3027/M3035 device Material Safety Data Sheet Msds For more information Telecom statement Declaration of Conformity Declaration of conformity Safety statements Laser safetyCanadian DOC regulations Luokan 1 laserlaite EMI statement Taiwan Laser statement for Finland Working with memory and print server cards Overview Install device memory Install memory Enww Enww Enww Check Dimm installation Verify that Dimm is installed correctlySave resources permanent resources On the Device Settings tab, click More Enable memory for Windows Use HP Jetdirect print server cards Install an HP Jetdirect print server card Remove an HP Jetdirect print server card Bidirectional communication Two-way data transmission Glossary Enww Index Symbols/Numerics Enww Enww Enww Enww Msds Enww Enww Enww Enww Msds Enww Page CC476-90901* *CC476-90901