Tektronix 560 user manual If you can’t make a print contd, Media problems, Mode COM19600,N,8,1,P

Troubleshooting 7

If you can’t make a print (cont'd.)

Symptom	Solution
Power indicator blinks	This is probably the result of a PostScript error. Enable the PostScript error handler in
and stops, but the file	the printer’s front panel. For more information on using the PostScript error handler, refer
does not print	to the topics on the printer’s CD-ROM or the Tektronix World Wide Web site.
Printer will not power up	This may be the result of an unterminated network connection. The printer sees network
to Ready	activity, but is unable to successfully connect.
Print job does not finish	If you are using the serial or parallel port from a PC, make sure that you used the MODE
(the printer times out)	command to set the PC’s communication parameters. For example:
	MODE LPT1:,,P > NUL
	MODE COM1:9600,N,8,1,P
	The P parameter in these commands sets the port timeout to Infinite Retry and must be
	part of the command.
	If you are using Windows 3.1, make sure that the Transmission Retry value for the
	printer’s assigned port is set to 900. For more information, see page 4-11 or page 7-28.
Error indicator is blinking	The Error indicator blinks with any hard error, such as media jam, door open, or a
	missing component.
	Look at the front panel for an indication of the type of error. The Infobutton provides
	more details on the type of error, as well as brief suggestions for correcting the problem
	(for example, Reseat Fuser). Follow the instructions under this button.
	If the error condition cannot be fixed with user interaction, turn the printer off and on
	again. If the Error indicator remains on after power-up, your printer requires service.
	See “If you need help” on page 7-1 for telephone information.

Media problems

Symptom	Solution
Frequent paper-picking	Make sure that the Media Thickness switch is set correctly for the media installed in the
errors	Multi-Purpose Feeder. Refer to “Setting media thickness” on page 4-41 for more
	information. If the printer picks multiple sheets of paper at once, set the Media Thickness
	switch to a thinner setting.
	Fan the paper or transparencies before installing them in their respective trays; this is
	especially important for transparencies because they tend to stick together.
	Make sure that the media is installed under the hooks at the front of the media tray.
	If printing on transparencies and your printer has a Lower Tray Assembly, make sure that
	the TRANSPARENCY tray is installed in the Upper or Middle tray slot.
	Clean the paper-feed rollers and paper-pick rollers. See page 6-12 for instructions.

User Manual 7-17