Symptoms and solutions, Diagnostic tools | Tektronix 560 instruction

7Troubleshooting

Symptoms and solutions

Diagnostic tools

The printer provides several tools for diagnosing and solving various types of problems; these tools include the following:

Consumables Page

Found in the Help Pagesmenu (accessed from the front panel); these help you diagnose print quality problems, for example, if a user-replaceable component, such as a toner cartridge, needs to be replaced.

Included on the Consumables Page is the % Remaining gauges, showing the approximate remaining life for the toner cartridges, Imaging Unit, Fuser, Fuser Roll, and Transfer Kit.

Conﬁguration Page

Phaser 560

CONFIGURATION PAGE

Found in the Help Pagesmenu (accessed from the front panel). This page provides useful information for installation and troubleshooting.

Included on the Conﬁguration Page is the Copy Count for each of the consumables.

PhaserLink

Allows you to use a standard web browser to view printer status, control printer conﬁguration, view consumable information, and link to online documentation via the World Wide Web.

Note To use PhaserLink software, the printer must be connected to a network running TCP/IP. Refer to PhaserShare Status Software User Manual for complete details.

Front panel status messages and

Info Button

Ready

InfoMenu

Exit

Automatically appear to reﬂect a condition requiring user intervention.

The Consumables Reportmenu provides % Remaininginformation on the consumables.

The Infobutton provides useful diagnostic information (suggestions and brief explanations) when the printer experiences a problem.

7-4	Phaser 560 Color Laser Printer

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Tektronix 560 user manual Symptoms and solutions, Diagnostic tools, PhaserLink

Contents

Phaser Color Laser Printer Page Phaser 560 Color Laser Printer Warranty Users safety summary Symbols as marked on productTerms in manual Caution Terms on product Caution Vorsicht For Users in Norway Contents Viii Phaser 560 Color Laser Printer Printing Basics Printing Beyond the Basics Caring for Your Printer Troubleshooting Using the Front Panel Index Regulatory Information and SpecificationsSupplies, Accessories, and Expanding Your Printing System Page Chapter FeaturesFeature Description Introduction PhaserLink software Information roadmap Quick Reference GuideConsumables Instruction Sheets Diskettes PhaserShare manuals World Wide WebPage Setting up the printer At a glance Setting up the printer What you get with your printer 9698-02 Optional accessories Accessories box Registering your printer Removing the packing material Installing the optional Lower Tray Assembly Installing the toner cartridges 9698-07 Preparing the imaging unit Setting up the output tray Insert the Quick Reference Guide Adding paper or transparencies Remove the Paper tray Tray Media Type Size Types and sizes of media traysMulti-Purpose Feeder Loading media 9008-14 If you have a single media tray If you have a Lower Tray Assembly Install a media tray into each of the three slots Connecting the printer Printer ports Parallel Turning on the printer What happens at power-up When the printer is ready for operation Selecting a language for the front panel Making a demonstration print Setting the Energy Star Timeout These are the basic steps for software installation PC/Windows softwareOverview Yes Installing printer software for Windows Easy Installation Custom InstallationPhaserPrint Plug-in for Photoshop Drivers/PPDs Manufacturers/Printers dialog box, click Have Disk Installing printer software for Windows NT Installing Printer Software Easy Install Custom Install Installing Printer Software Easy Installation Tektronix Printer Driver Go on to the setup instructions refer to the next Select the printer’s port, click OK Click OK in the next dialog box Setting up the printer on a network Windows NT 3.5 TCP/IP connection AppleTalk connection Setting up the printer on a network Windows NT COM Shared Easy Install Custom InstallMacintosh software Overview for MacOS platforms Custom Install or Easy Install? Install For Custom Install Installing printer software for MacintoshFor Easy Install Setting up the Phaser 560 printer driver Setting up the Apple LaserWriter 8 printer driver TKP560P1.PPD Setting up the Phaser 560 GX printer driver Downloadable printer utility ﬁles PhaserPrint for Unix software demoWorkstation software Printing Basics Printing from a PC Print features quick reference Windows printer drivers Printing Basics Print features quick reference Windows printer drivers contd Using the AdobePS 4 driver with Windows DetailsPaper Graphics PostScript Download header with each print job Selecting printer options from the Control Panel Using the Windows NT 4.0 PostScript driverPrint command options in an application Setup options in an application Select Paper Size and Source Using the Windows NT 3.5 and 3.51 PostScript driver Using the Tektronix printer driver for Windows Job Control Using the Adobe PostScript driver for WindowsFeatures Setting the timeouts To access the timeout settingsTo change the timeout settings Windows Using the printer’s front panel Printing from a MacintoshSupported Macintosh printer drivers Downloading utility ﬁles Print features quick reference Macintosh printer drivers Feature Driver name Phaser Apple LaserWriter Phaser 560 GX Quick Collate Using the Phaser 560 printer driver Using the Multi-Purpose FeederSelect media size Select printer-speciﬁc options Using the Apple LaserWriter 8 printer driver Selecting printing options Using the Phaser 560 GX printer driverPrinting with a desktop printer Unix workstations Printing from a workstationOverview For more information Workstation Operating System Print features Printing from speciﬁc applicationsGeneral hints and tips Through a supported printer driver recommended Print features quick reference Printer’s front panel Print features quick reference Printer’s front panel contd Print-quality modes Color corrections Swop Output Order Output Order Face UpOutput Order Face Down Hints Fonts Resident typefaces PostScript 9317-10 Macintosh fonts Resident typefaces PCL5Downloading fonts Printer languages PostScript, HP-GL, PCL5 Size Media Type All about mediaMedia sizes Margins and print area Margins Media Size Print area Top Bottom Sides Media types Selecting a media type Media trays Selecting a media tray by location Loading plain paper Loading letterhead paper Loading transparencies Hints for making transparencies Specialty media Using the Multi-Purpose FeederStandard media Setting media thickness Thin Medium Thick Inserting the media Multi-Purpose Manual Feed see Step Selecting the Multi-Purpose FeederFront panel selection Loading specialty media in the Multi-Purpose Feeder Transparencies 3 4 5 6 Letterhead Glossy Coated Paper and Card stock Glossy Coated 9698-117 Envelopes Your application A supported printer driver Make the following selections Labels Minimum Printing Basics Tektronix Fabric Transfer Media Flip Horizontal Printer Defaults menu Duplex printingMaking selections in the driver Making selections in the front panel Face Up Tray Listed under Multi-Purpose FeederMulti-Purpose Now face down Page Printing Beyond the Basics Special printing features Controlling color density Color Reference CyanColor Adjust cyan+1 Color Reference Calibrate Colors menu selections Menu item What it does How it works Using the Quick Collate option Phaser 560 Quick Collate ➊ 4 sets of pages 1, 2, ➋ 4 copies ➌ 4 sets of pages 5 Quick Collate and the Check Print option Collation hints and tips Output orderIncreasing the collation capacity Previewing with Check Print Press the Menu button. The following message appears Phaser 560 driver Phaser 560 GX driverLaserWriter 8 driver Windows 95 PostScript driver Options Automatic tray switchingImage Smoothing Getting job information Working with color General guidelines Color corrections making the best selection TekColor corrections Deciding which color correction to use Color correction solutions Printing objective or problem Color correction to use Turning off all color corrections Color correction descriptionsGeneral all-purpose printing Printing the brightest colors and a truer blue Simulating display screen colors Euroscale Press Closely match printing press colorsCommercial Press Using the printer’s current color defaults Using simple color conversions If your Phaser 560 printer is shared on a network If you are using an unsupported driverSpecial considerations Application color corrections Printing and using the color sampler charts Printing color sampler chartsColor Sampler Charts Charts on the CD-ROM Color sampler chart ﬁles PANT560.PS Caring for Your Printer Overview User-replaceable components When to replace components Transfer Kitreplace Resource Information provided How to access Consumable life information Replacing the components Toner cartridgesDiagnosing print quality Replacing a toner cartridge Replacing Imaging unitImaging kit Fuser Replacing the Fuser Fuser Roll Replacing the Fuser Roll Transfer kit Replacing the Transfer Kit Main Charge Grid Front panel Messages Diagnosing print quality Occasional cleaning Cleaning the paper-pick and paper-feed rollers Use the blue handles to pull out the paper feeder If you have a Lower Tray Assembly 9698-58 Cleaning other rollers Cleaning the sensor 9698-64 Prepare the media trays Power offRepacking the printer Remove and discard the Transfer Kit Prepare the Imaging Unit Remove the toner cartridges Secure the doors and output tray 9698-69 Repack the printer Returning the printer to TektronixPage Printer support and service If you need help Receiving email update notices Type of service contd How to access contd Details contd Using the automated fax systems Country Numbers PhaserLink Symptoms and solutionsDiagnostic tools Quick reference table Maintaining print quality Troubleshooting and print quality quick reference Symptom Possible Causes Solution Troubleshooting and print quality quick reference contd Waiting for media Troubleshooting and print quality quick reference contd To ﬁx the problem To avoid the problem Troubleshooting and print quality quick reference contd 12Phaser 560 Color Laser Printer Fuser is worn out Dark and wavy vertical Printer Error ## If you can’t make a print If you can’t make a print contd Media problemsMode COM19600,N,8,1,P Media problems contd Problems with image size and position Print quality problems SymptomSolution Print quality problems contd Printing hints Application hintsTektronix supplies and software Getting the largest printed picture Improving print speed Relative port speedFastest print time If Image Smoothing is activated All users Macintosh and Windows users Windows 3.1 users Unix workstation users Select Use PostScript Level 2 featuresWindows 95 users PostScript printing errors Macintosh users Using a PostScript error handler Fixing timeout problems in Windows From Windows Printed colors are not what you expected General Using the Tektronix halftone screens Printing Pantone Colors Choose Download PostScript File from the Utilities menu PC and workstation users Selecting page sizes in Windows applications 34Phaser 560 Color Laser Printer Fonts printing incorrectly from Windows Getting printer conﬁguration information If the LaserWriter Utility does not work AppleTalk Sharing the printer on a networkDriver, utility ﬁles, and front panel interactions Startup page prints even though it is disabled Message Description If your printer has a Lower Tray Assembly installed Media hints and tipsMedia handling Double-sided printing Clearing a media jam Jam at a Jam at B Jam at C Jam at C contd Jam at D Jam at D contd Jam at E Jam at Multi-Purpose Feeder Front panel Front panel indicatorsIndicator Blinking Off Mode Front Panel Buttons Front panel buttons Mode Front Panel Buttons Line b Two-line displayLine a Printer information Info Button 2 Capability Protected mode for the front panel menu Phaser 560 Menu Map Front panel menu map Printing Help Pages Press the Printbutton to print the desired Enabling and disabling the Startup Startup Menu Page Tektronix Printer and Tektronix supplies Made For Each Other Customizing your printer Order number Description Supplies Supplies and accessoriesPhaser 560 Printer Supplies Phaser 560 Accessories Accessories Order Number DescriptionCleaning supplies Manuals Printer interface cables and adapters Order number Description Connectors and cable lengthInterface cables and adapters Upgrade kits Expanding your printing systemDescription Order number Extended Features upgrade Memory upgrade Memory conﬁgurations for the Phaser 560 printerAdvantages of adding memory Memory Total Performance / Beneﬁt Order number Description PhaserShare network cardsBeneﬁts of networking the printer Phaser Copystation accessory Lower Tray Assembly PhaserPrint for Unix Scsi hard disk Regulatory Information Specifications Declaration of conformity for 220-230 VAC equipment FCC Class B device for 100-120 VAC equipment Material Safety Data Sheets Msds for Toner Exposure Control Personal Protection Physical And Chemical PropertiesStability And Reactivity Toxicological Information Speciﬁcations Dimensions with Lower Tray Assembly Weight of Lower Tray AssemblySafety and emissions standards Printing speed Check Print ChooserAutomatic Commercial Press Swop Press Use Printer Setting Color Density Samples ordering 9-3using Fast Color print mode Fast Monochrome print mode Extended FeaturesWith Extended Features Index-3 Index-4Phaser 560 Color Laser Printer Index-5 10-5 No Color Correction Extended Features 4-28 printer languages Presentation print modeImage Smoothing Index-7 Quick Collate option Printing menu Simulate Display color correction Index-9 Use Printer Setting color correction description Index-11 PostScript tabDevice Options tab Graphics tab Paper tab