Tektronix 560 user manual Print quality problems, SymptomSolution

Troubleshooting 7

Print quality problems

SymptomSolution

Prints have dull, faded colors

Image is very faded or pieces of the image are missing; toner on the page is loose.

■If you are using a media tray, make sure that you have loaded the correct media in the

PAPER tray or TRANSPARENCY tray.

■If you are using the Multi-Purpose Feeder, make sure that you have selected the correct media type in the printer’s front panel or in the printer driver.

Print the Color Reference Page from the Calibrate Colorsmenu in the front panel. Check the density settings for each color and compare them to the examples on the Color Density Samples card. Refer to “Controlling color density” on page 5-2 for instructions on comparing and setting color density.

Print the Consumables Page from the Help Pagesin the front panel.

■If all colors are faded, the Imaging Unit may need to be replaced. Refer to the

% Remaining gauge for the Imaging Unit at the bottom of the Consumables Page.

■If one color is faded (and you have checked and/or adjusted the density setting for that color), replace the toner cartridge.

Make sure that the Imaging Unit stays covered until immediately before installing it in the printer. Exposure to light can damage the Imaging Unit and will produce light streaks or faded prints.

Make sure that the toner cartridges are installed correctly.

Make sure that you use a high-quality laser paper: 75-105 g/m2 (20-28 lb.) paper in the media trays and 75-120 g/m2 (20-32 lb.) paper with the Multi-Purpose Feeder. Refer to “Media hints and tips” on page 7-38 and to page 9-2 for ordering information.

Use only Tektronix transparencies that are listed in “Supplies and accessories” on page 9-2. Tektronix does not guarantee the results of non-Tektronix transparencies in Tektronix printers.

Try a different color correction mode.

When using the Multi-Purpose Feeder, make sure that you have selected the correct media type in the driver or the printer’s front panel menu.

Photographic images	Check the Print Qualitymenu in the front panel. If the selected mode is Presentation,
appear grainy	change it to Standard.
	The Presentation print-quality selection in the front panel substitutes Presentation
	mode rendering when Standard mode is selected in the driver.

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