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Tektronix user manual 34Phaser 560 Color Laser Printer

Models: 560

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7Troubleshooting

Windows 95

1.Click the Start icon in the taskbar on your screen; a menu appears.

2.Move the cursor over Settings; another menu appears.

3.In the menu, click Printers; the Printers window appears.

4.In the Printers window, select the Phaser 560 printer icon, then select Properties from the File menu.

5.Click the Paper tab.

6.Choose a page size, and click OK.

7.Return to your application.

7-34Phaser 560 Color Laser Printer

Image 206

Tektronix user manual 34Phaser 560 Color Laser Printer

Contents

Phaser Color Laser Printer Page Phaser 560 Color Laser Printer Warranty Terms in manual Caution Users safety summarySymbols as marked on product Terms on product CautionVorsicht For Users in Norway Contents Viii Phaser 560 Color Laser Printer Printing BasicsPrinting Beyond the Basics Caring for Your PrinterTroubleshooting Using the Front PanelIndex Regulatory Information and SpecificationsSupplies, Accessories, and Expanding Your Printing System Page Chapter FeaturesFeature Description Introduction PhaserLink software Consumables Instruction Sheets Information roadmapQuick Reference Guide DiskettesPhaserShare manuals World Wide WebPage Setting up the printer At a glanceSetting up the printer What you get with your printer9698-02 Optional accessories Accessories box Registering your printerRemoving the packing material Installing the optional Lower Tray Assembly Installing the toner cartridges 9698-07 Preparing the imaging unit Setting up the output tray Insert the Quick Reference GuideAdding paper or transparencies Remove the Paper trayTray Media Type Size Types and sizes of media traysMulti-Purpose Feeder Loading media 9008-14 If you have a single media tray If you have a Lower Tray Assembly Install a media tray into each of the three slotsConnecting the printer Printer portsParallel Turning on the printer What happens at power-up When the printer is ready for operationSelecting a language for the front panel Making a demonstration print Setting the Energy Star Timeout Overview These are the basic steps for software installationPC/Windows software YesPhaserPrint Plug-in for Photoshop Installing printer software for WindowsEasy Installation Custom Installation Drivers/PPDsManufacturers/Printers dialog box, click Have Disk Installing printer software for Windows NT Installing Printer Software Easy Install Custom Install Installing Printer Software Easy Installation Tektronix Printer DriverGo on to the setup instructions refer to the next Select the printer’s port, click OK Click OK in the next dialog box Setting up the printer on a network Windows NT 3.5 TCP/IP connectionAppleTalk connection Setting up the printer on a network Windows NT COMShared Macintosh software Easy InstallCustom Install Overview for MacOS platformsCustom Install or Easy Install? InstallFor Custom Install Installing printer software for MacintoshFor Easy Install Setting up the Phaser 560 printer driver Setting up the Apple LaserWriter 8 printer driver TKP560P1.PPDSetting up the Phaser 560 GX printer driver Downloadable printer utility ﬁles PhaserPrint for Unix software demoWorkstation software Printing Basics Printing from a PCPrint features quick reference Windows printer drivers Printing BasicsPrint features quick reference Windows printer drivers contd Paper Using the AdobePS 4 driver with WindowsDetails GraphicsPostScript Download header with each print jobSelecting printer options from the Control Panel Using the Windows NT 4.0 PostScript driverPrint command options in an application Setup options in an application Select Paper Size and SourceUsing the Windows NT 3.5 and 3.51 PostScript driver Using the Tektronix printer driver for Windows Job Control Using the Adobe PostScript driver for WindowsFeatures To change the timeout settings Setting the timeoutsTo access the timeout settings WindowsSupported Macintosh printer drivers Using the printer’s front panelPrinting from a Macintosh Downloading utility ﬁlesPrint features quick reference Macintosh printer drivers Feature Driver name Phaser Apple LaserWriter Phaser 560 GXQuick Collate Select media size Using the Phaser 560 printer driverUsing the Multi-Purpose Feeder Select printer-speciﬁc optionsUsing the Apple LaserWriter 8 printer driver Selecting printing options Using the Phaser 560 GX printer driverPrinting with a desktop printer Unix workstations Printing from a workstationOverview For more information Workstation Operating SystemGeneral hints and tips Print featuresPrinting from speciﬁc applications Through a supported printer driver recommendedPrint features quick reference Printer’s front panel Print features quick reference Printer’s front panel contd Print-quality modes Color corrections SwopOutput Order Face Down Output OrderOutput Order Face Up HintsFonts Resident typefaces PostScript9317-10 Macintosh fonts Resident typefaces PCL5Downloading fonts Printer languages PostScript, HP-GL, PCL5 Size Media Type All about mediaMedia sizes Margins and print area Margins Media Size Print area Top Bottom SidesMedia types Selecting a media type Media trays Selecting a media tray by location Loading plain paper Loading letterhead paper Loading transparencies Hints for making transparencies Specialty media Using the Multi-Purpose FeederStandard media Setting media thickness Thin Medium ThickInserting the media Multi-Purpose Manual Feed see Step Selecting the Multi-Purpose FeederFront panel selection Loading specialty media in the Multi-Purpose Feeder Transparencies3 4 5 6 LetterheadGlossy Coated Paper and Card stock Glossy Coated9698-117 Envelopes Your applicationA supported printer driver Make the following selectionsLabels MinimumPrinting Basics Tektronix Fabric Transfer Media Flip Horizontal Making selections in the driver Printer Defaults menuDuplex printing Making selections in the front panelFace Up Tray Listed under Multi-Purpose FeederMulti-Purpose Now face down Page Printing Beyond the Basics Special printing features Controlling color densityColor Reference CyanColor Adjust cyan+1 Color Reference Calibrate Colors menu selections Menu item What it does How it worksUsing the Quick Collate option Phaser 560 Quick Collate➊ 4 sets of pages 1, 2, ➋ 4 copies ➌ 4 sets of pages 5Quick Collate and the Check Print option Collation hints and tips Output orderIncreasing the collation capacity Previewing with Check Print Press the Menu button. The following message appears LaserWriter 8 driver Phaser 560 driverPhaser 560 GX driver Windows 95 PostScript driverOptions Automatic tray switchingImage Smoothing Getting job information Working with color General guidelinesColor corrections making the best selection TekColor correctionsDeciding which color correction to use Color correction solutions Printing objective or problem Color correction to useTurning off all color corrections Color correction descriptionsGeneral all-purpose printing Printing the brightest colors and a truer blue Simulating display screen colorsEuroscale Press Closely match printing press colorsCommercial Press Using the printer’s current color defaults Using simple color conversionsSpecial considerations If your Phaser 560 printer is shared on a networkIf you are using an unsupported driver Application color correctionsColor Sampler Charts Printing and using the color sampler chartsPrinting color sampler charts Charts on the CD-ROMColor sampler chart ﬁles PANT560.PSCaring for Your Printer OverviewUser-replaceable components When to replace components Transfer KitreplaceResource Information provided How to access Consumable life informationDiagnosing print quality Replacing the componentsToner cartridges Replacing a toner cartridgeReplacing Imaging unitImaging kit Fuser Replacing the FuserFuser Roll Replacing the Fuser RollTransfer kit Replacing the Transfer KitMain Charge Grid Front panel Messages Diagnosing print qualityOccasional cleaning Cleaning the paper-pick and paper-feed rollers Use the blue handles to pull out the paper feeder If you have a Lower Tray Assembly 9698-58 Cleaning other rollers Cleaning the sensor9698-64 Prepare the media trays Power offRepacking the printer Remove and discard the Transfer Kit Prepare the Imaging Unit Remove the toner cartridges Secure the doors and output tray9698-69 Repack the printer Returning the printer to TektronixPage Printer support and service If you need helpReceiving email update notices Type of service contd How to access contd Details contdUsing the automated fax systems Country NumbersPhaserLink Symptoms and solutionsDiagnostic tools Quick reference table Maintaining print quality Troubleshooting and print quality quick reference Symptom Possible Causes SolutionTroubleshooting and print quality quick reference contd Waiting for mediaTroubleshooting and print quality quick reference contd To ﬁx the problem To avoid the problemTroubleshooting and print quality quick reference contd 12Phaser 560 Color Laser Printer Fuser is worn out Dark and wavy vertical Printer Error ## If you can’t make a print If you can’t make a print contd Media problemsMode COM19600,N,8,1,P Media problems contd Problems with image size and positionPrint quality problems SymptomSolutionPrint quality problems contd Tektronix supplies and software Printing hintsApplication hints Getting the largest printed pictureFastest print time Improving print speedRelative port speed If Image Smoothing is activatedAll users Macintosh and Windows usersWindows 3.1 users Unix workstation users Select Use PostScript Level 2 featuresWindows 95 users PostScript printing errors Macintosh usersUsing a PostScript error handler Fixing timeout problems in Windows From WindowsPrinted colors are not what you expected GeneralUsing the Tektronix halftone screens Printing Pantone ColorsChoose Download PostScript File from the Utilities menu PC and workstation users Selecting page sizes in Windows applications 34Phaser 560 Color Laser Printer Fonts printing incorrectly from Windows Getting printer conﬁguration informationIf the LaserWriter Utility does not work AppleTalk Sharing the printer on a networkDriver, utility ﬁles, and front panel interactions Startup page prints even though it is disabled Message DescriptionMedia handling If your printer has a Lower Tray Assembly installedMedia hints and tips Double-sided printingClearing a media jam Jam at a Jam at B Jam at C Jam at C contd Jam at D Jam at D contd Jam at E Jam at Multi-Purpose FeederFront panel Front panel indicatorsIndicator Blinking Off Mode Front Panel Buttons Front panel buttonsMode Front Panel Buttons Line b Two-line displayLine a Printer information Info Button 2 CapabilityProtected mode for the front panel menu Phaser 560 Menu Map Front panel menu mapPrinting Help Pages Press the Printbutton to print the desired Enabling and disabling the Startup Startup Menu Page Tektronix Printer and Tektronix supplies Made For Each Other Customizing your printerOrder number Description Supplies Supplies and accessoriesPhaser 560 Printer Supplies Cleaning supplies Phaser 560 AccessoriesAccessories Order Number Description ManualsPrinter interface cables and adapters Order number Description Connectors and cable lengthInterface cables and adapters Description Upgrade kitsExpanding your printing system Order numberExtended Features upgrade Advantages of adding memory Memory upgradeMemory conﬁgurations for the Phaser 560 printer Memory Total Performance / BeneﬁtOrder number Description PhaserShare network cardsBeneﬁts of networking the printer Phaser Copystation accessory Lower Tray AssemblyPhaserPrint for Unix Scsi hard diskRegulatory Information Specifications Declaration of conformity for 220-230 VAC equipment FCC Class B device for 100-120 VAC equipment Material Safety Data Sheets Msds for Toner Stability And Reactivity Exposure Control Personal ProtectionPhysical And Chemical Properties Toxicological InformationSpeciﬁcations Safety and emissions standards Dimensions with Lower Tray AssemblyWeight of Lower Tray Assembly Printing speedAutomatic Check PrintChooser Commercial PressSwop Press Use Printer Setting Color Density Samples ordering 9-3usingWith Extended Features Fast Color print mode Fast Monochrome print modeExtended Features Index-3Index-4Phaser 560 Color Laser Printer Index-5 10-5 No Color CorrectionImage Smoothing Extended Features 4-28 printer languagesPresentation print mode Index-7Quick Collate option Printing menuSimulate Display color correction Index-9Use Printer Setting color correction description Index-11 PostScript tabDevice Options tab Graphics tab Paper tab