Macintosh users | Tektronix 560 specs

Troubleshooting 7

Macintosh users

Note If you are using QuickDraw GX and System Software 7.5, you can download printer utilities from the Tektronix Phaser 560 GX printer driver; refer to topics on the printer’s CD-ROM or the Tektronix World Wide Web site for instructions.

1.Follow the instructions starting on page 3-16 to install the utility ﬁles from either the printer’s CD-ROM or the Printer Software for Macintosh diskette.

2.Select the appropriate printer in the Chooser.

3.Locate the LaserWriter Utility in the PhaserTools folder on your computer’s hard disk, and double-click its icon to start the application.

4.Choose Download PostScript File from the Utilities menu.

5.Select one of the following ﬁles from the list, then click Open. (These ﬁles were installed in the Phaser 560 Utilities folder, inside the PhaserTools folder.)

■Select Setscreen On to enable setscreen operations.

■Select Setscreen Off to disable setscreen operations.

6.At the prompt Save PostScript output as: you are asked for a ﬁle name for saving printer output. Use either the default name given in the edit box or type a new name.

7.Click Save to send the ﬁle to the printer.

8.If no output is returned by the printer, the LaserWriter Utility displays a dialog box; click OK to continue.

User Manual

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Image 203

Tektronix 560 user manual Macintosh users, Choose Download PostScript File from the Utilities menu

Contents

Phaser Color Laser Printer Page Phaser 560 Color Laser Printer Warranty Terms on product Caution Users safety summarySymbols as marked on product Terms in manual Caution Vorsicht For Users in Norway Contents Printing Basics Viii Phaser 560 Color Laser Printer Caring for Your Printer Printing Beyond the Basics Using the Front Panel Troubleshooting Index Regulatory Information and SpecificationsSupplies, Accessories, and Expanding Your Printing System Page Chapter FeaturesFeature Description Introduction PhaserLink software Diskettes Information roadmapQuick Reference Guide Consumables Instruction Sheets World Wide Web PhaserShare manualsPage At a glance Setting up the printer What you get with your printer Setting up the printer 9698-02 Optional accessories Registering your printer Accessories box Removing the packing material Installing the optional Lower Tray Assembly Installing the toner cartridges 9698-07 Preparing the imaging unit Insert the Quick Reference Guide Setting up the output tray Remove the Paper tray Adding paper or transparencies Tray Media Type Size Types and sizes of media traysMulti-Purpose Feeder Loading media 9008-14 If you have a single media tray Install a media tray into each of the three slots If you have a Lower Tray Assembly Printer ports Connecting the printer Parallel Turning on the printer When the printer is ready for operation What happens at power-up Selecting a language for the front panel Making a demonstration print Setting the Energy Star Timeout Yes These are the basic steps for software installationPC/Windows software Overview Drivers/PPDs Installing printer software for WindowsEasy Installation Custom Installation PhaserPrint Plug-in for Photoshop Manufacturers/Printers dialog box, click Have Disk Installing printer software for Windows NT Installing Printer Software Easy Install Custom Install Installing Printer Software Tektronix Printer Driver Easy Installation Go on to the setup instructions refer to the next Select the printer’s port, click OK Click OK in the next dialog box TCP/IP connection Setting up the printer on a network Windows NT 3.5 AppleTalk connection COM Setting up the printer on a network Windows NT Shared Overview for MacOS platforms Easy InstallCustom Install Macintosh software Install Custom Install or Easy Install? For Custom Install Installing printer software for MacintoshFor Easy Install Setting up the Phaser 560 printer driver TKP560P1.PPD Setting up the Apple LaserWriter 8 printer driver Setting up the Phaser 560 GX printer driver Downloadable printer utility ﬁles PhaserPrint for Unix software demoWorkstation software Printing from a PC Printing Basics Printing Basics Print features quick reference Windows printer drivers Print features quick reference Windows printer drivers contd Graphics Using the AdobePS 4 driver with WindowsDetails Paper Download header with each print job PostScript Selecting printer options from the Control Panel Using the Windows NT 4.0 PostScript driverPrint command options in an application Select Paper Size and Source Setup options in an application Using the Windows NT 3.5 and 3.51 PostScript driver Using the Tektronix printer driver for Windows Job Control Using the Adobe PostScript driver for WindowsFeatures Windows Setting the timeoutsTo access the timeout settings To change the timeout settings Downloading utility ﬁles Using the printer’s front panelPrinting from a Macintosh Supported Macintosh printer drivers Feature Driver name Phaser Apple LaserWriter Phaser 560 GX Print features quick reference Macintosh printer drivers Quick Collate Select printer-speciﬁc options Using the Phaser 560 printer driverUsing the Multi-Purpose Feeder Select media size Using the Apple LaserWriter 8 printer driver Selecting printing options Using the Phaser 560 GX printer driverPrinting with a desktop printer Unix workstations Printing from a workstationOverview Workstation Operating System For more information Through a supported printer driver recommended Print featuresPrinting from speciﬁc applications General hints and tips Print features quick reference Printer’s front panel Print features quick reference Printer’s front panel contd Print-quality modes Swop Color corrections Hints Output OrderOutput Order Face Up Output Order Face Down Resident typefaces PostScript Fonts 9317-10 Macintosh fonts Resident typefaces PCL5Downloading fonts Printer languages PostScript, HP-GL, PCL5 Size Media Type All about mediaMedia sizes Margins Media Size Print area Top Bottom Sides Margins and print area Media types Selecting a media type Media trays Selecting a media tray by location Loading plain paper Loading letterhead paper Loading transparencies Hints for making transparencies Specialty media Using the Multi-Purpose FeederStandard media Thin Medium Thick Setting media thickness Inserting the media Multi-Purpose Manual Feed see Step Selecting the Multi-Purpose FeederFront panel selection Transparencies Loading specialty media in the Multi-Purpose Feeder Letterhead 3 4 5 6 Glossy Coated Glossy Coated Paper and Card stock 9698-117 Your application Envelopes Make the following selections A supported printer driver Minimum Labels Printing Basics Tektronix Fabric Transfer Media Flip Horizontal Making selections in the front panel Printer Defaults menuDuplex printing Making selections in the driver Face Up Tray Listed under Multi-Purpose FeederMulti-Purpose Now face down Page Printing Beyond the Basics Controlling color density Special printing features Color Reference CyanColor Adjust cyan+1 Color Reference Menu item What it does How it works Calibrate Colors menu selections Phaser 560 Quick Collate Using the Quick Collate option ➋ 4 copies ➌ 4 sets of pages 5 ➊ 4 sets of pages 1, 2, Quick Collate and the Check Print option Collation hints and tips Output orderIncreasing the collation capacity Previewing with Check Print Press the Menu button. The following message appears Windows 95 PostScript driver Phaser 560 driverPhaser 560 GX driver LaserWriter 8 driver Options Automatic tray switchingImage Smoothing Getting job information General guidelines Working with color TekColor corrections Color corrections making the best selection Deciding which color correction to use Printing objective or problem Color correction to use Color correction solutions Turning off all color corrections Color correction descriptionsGeneral all-purpose printing Simulating display screen colors Printing the brightest colors and a truer blue Euroscale Press Closely match printing press colorsCommercial Press Using simple color conversions Using the printer’s current color defaults Application color corrections If your Phaser 560 printer is shared on a networkIf you are using an unsupported driver Special considerations Charts on the CD-ROM Printing and using the color sampler chartsPrinting color sampler charts Color Sampler Charts PANT560.PS Color sampler chart ﬁles Overview Caring for Your Printer User-replaceable components Transfer Kitreplace When to replace components Consumable life information Resource Information provided How to access Replacing a toner cartridge Replacing the componentsToner cartridges Diagnosing print quality Replacing Imaging unitImaging kit Replacing the Fuser Fuser Replacing the Fuser Roll Fuser Roll Replacing the Transfer Kit Transfer kit Front panel Messages Diagnosing print quality Main Charge Grid Occasional cleaning Cleaning the paper-pick and paper-feed rollers Use the blue handles to pull out the paper feeder If you have a Lower Tray Assembly 9698-58 Cleaning the sensor Cleaning other rollers 9698-64 Prepare the media trays Power offRepacking the printer Remove and discard the Transfer Kit Prepare the Imaging Unit Secure the doors and output tray Remove the toner cartridges 9698-69 Returning the printer to Tektronix Repack the printerPage If you need help Printer support and service Type of service contd How to access contd Details contd Receiving email update notices Country Numbers Using the automated fax systems PhaserLink Symptoms and solutionsDiagnostic tools Quick reference table Maintaining print quality Symptom Possible Causes Solution Troubleshooting and print quality quick reference Waiting for media Troubleshooting and print quality quick reference contd Troubleshooting and print quality quick reference contd To avoid the problem To ﬁx the problem Troubleshooting and print quality quick reference contd 12Phaser 560 Color Laser Printer Fuser is worn out Dark and wavy vertical Printer Error ## If you can’t make a print If you can’t make a print contd Media problemsMode COM19600,N,8,1,P Problems with image size and position Media problems contd SymptomSolution Print quality problems Print quality problems contd Getting the largest printed picture Printing hintsApplication hints Tektronix supplies and software If Image Smoothing is activated Improving print speedRelative port speed Fastest print time Macintosh and Windows users All users Windows 3.1 users Unix workstation users Select Use PostScript Level 2 featuresWindows 95 users Macintosh users PostScript printing errors Using a PostScript error handler From Windows Fixing timeout problems in Windows General Printed colors are not what you expected Printing Pantone Colors Using the Tektronix halftone screens Choose Download PostScript File from the Utilities menu PC and workstation users Selecting page sizes in Windows applications 34Phaser 560 Color Laser Printer Getting printer conﬁguration information Fonts printing incorrectly from Windows If the LaserWriter Utility does not work AppleTalk Sharing the printer on a networkDriver, utility ﬁles, and front panel interactions Message Description Startup page prints even though it is disabled Double-sided printing If your printer has a Lower Tray Assembly installedMedia hints and tips Media handling Clearing a media jam Jam at a Jam at B Jam at C Jam at C contd Jam at D Jam at D contd Jam at Multi-Purpose Feeder Jam at E Front panel Front panel indicatorsIndicator Blinking Off Front panel buttons Mode Front Panel Buttons Mode Front Panel Buttons Line b Two-line displayLine a Info Button 2 Capability Printer information Protected mode for the front panel menu Front panel menu map Phaser 560 Menu Map Printing Help Pages Press the Printbutton to print the desired Enabling and disabling the Startup Startup Menu Page Customizing your printer Tektronix Printer and Tektronix supplies Made For Each Other Order number Description Supplies Supplies and accessoriesPhaser 560 Printer Supplies Manuals Phaser 560 AccessoriesAccessories Order Number Description Cleaning supplies Printer interface cables and adapters Order number Description Connectors and cable lengthInterface cables and adapters Order number Upgrade kitsExpanding your printing system Description Extended Features upgrade Memory Total Performance / Beneﬁt Memory upgradeMemory conﬁgurations for the Phaser 560 printer Advantages of adding memory Order number Description PhaserShare network cardsBeneﬁts of networking the printer Lower Tray Assembly Phaser Copystation accessory Scsi hard disk PhaserPrint for Unix Regulatory Information Specifications Declaration of conformity for 220-230 VAC equipment FCC Class B device for 100-120 VAC equipment Material Safety Data Sheets Msds for Toner Toxicological Information Exposure Control Personal ProtectionPhysical And Chemical Properties Stability And Reactivity Speciﬁcations Printing speed Dimensions with Lower Tray AssemblyWeight of Lower Tray Assembly Safety and emissions standards Commercial Press Check PrintChooser Automatic Color Density Samples ordering 9-3using Swop Press Use Printer Setting Index-3 Fast Color print mode Fast Monochrome print modeExtended Features With Extended Features Index-4Phaser 560 Color Laser Printer Index-5 No Color Correction 10-5 Index-7 Extended Features 4-28 printer languagesPresentation print mode Image Smoothing Printing menu Quick Collate option Index-9 Simulate Display color correction Use Printer Setting color correction description Index-11 PostScript tabDevice Options tab Graphics tab Paper tab